Customer Service Engineer

JOSEPH A. WRIGHT 864-***-****

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JOSEPH A. WRIGHT

*** ******* ***** 864-***-****

GREENVILLE, SC 29607 ***********@*******.***

PROFILE

Dependable and innovative Electrical Engineer with more than 14+ years of progressive growth and

experience in Engineering, Management, Applications Engineering and Project Management. Previous

experiences have nurtured quantitative and qualitative engineering skill sets, as well as enhanced my

electrical and mechanical aptitude. Results driven with high energy, identified as a team player with integrity,

and an uncompromising work ethic.

Experience:

• • •

DFMEA / PFMEA Root Cause Analysis 5-S

• • •

SAP Mini Tab Lean Manufacturing

• • •

(Certified) Lean Six Sigma Project Management Value Stream Mapping

Black Belt

• • •

MS Office 2003 & 2007 AutoCAD Weibull++

• • •

Reliability Analysis Continuous Process DMAIC

Improvement

PROFESSIONAL EXPERIENCE

GENERAL ELECTRIC (GE) INC. Greenville 2011 – 2013

Reliability Engineer

Studied, and evaluated life-cycle management and reliability of gas turbines.

• Managed a team of reliability engineers which were responsible for major and complex assignments

with long-term business implications, resolving complex issues with cross-functional teams across many

functional areas of expertise, and routinely contribute to the overall business strategy.

• Responsible for providing supervision and leadership for our mechanical maintenance & reliability

engineers as it relates to the development and implementation of safety procedures for the installation,

repair and maintenance of Gas Turbines.

• Determined the ability of a system or component to perform its required functions under stated

conditions for a specified period of time.

• Effectively utilized statistics, probability theory, and reliability theory to measure and predict reliability.

• Researched field events and build predictive models using models such as Weibull-type methods

and other statistical tools.

• Ability to make assessments at both the fleet and site specific levels and communicate results and

conclusions clearly to commercial teams including content of a very technical nature so that they can act

upon it in a quick and error free manner

• Supported initiatives/programs for Design for Reliability at either power plant, system or component

levels

• Perform FMEA’s (Failure Mode & Effects Analysis) and risk profiling of components on new products

through collaboration with design teams.

• Evaluated the reliability, availability, and maintainability, characteristics of power plant systems and

identify characteristics to the component level using tools such as FMEA Analyses.

HUBBELL LIGHTING INC. Greenville 2006 - 2010

Field Service Applications Engineer

Addressed field issues/complaints and provided the best & most complete resolutions to customers in the

field.

JOSEPH A. WRIGHT 864-***-****

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• Utilized PFMEA / DFMEA to evaluate potential failures, make necessary improvements as well as

determine the impact of the made improvements

• Helped improve quality of non-conforming products by establishing failure analysis and obtaining

corrective action.

• Ensuring production system is established, implemented and maintained in accordance to customer

standards.

• Conducted formal training session/presentations as well as on the job training relating to quality

concerns and proper troubleshooting techniques and resolutions.

• Frequently participated in cross-functional lean manufacturing teams and Kaizen Events.

• Analyzed statistical quality data in order to improve overall plant quality.

• Interact directly with customers and the sales staff, aiding with technical information requests, design

guidance inquires & problem reports.

• Reported technical information in Warranty/Claims system concerning component failures.

• Work closely with product engineers to provide valuable feedback on failure modes.

• Assured the implementation of advanced quality planning and procedures to two different plants.

• Provide solutions for product improvements to appropriate engineering and manufacturing personnel

based returned material.

SCHNEIDER ELECTRIC, Seneca SC 2005 - 2006

Application Engineer

Engineered Enclosed Drives according to customer designs specification.

• Managed a small team of associates ensuring the products were being manufactured efficiently, per

engineering specifications, and with minimal scrap.

• Released the drawings to the customer once the engineered items were manufactured and tested.

• Produced custom designs according to customers required specifications to be installed into various

applications.

• Responsible for directing, managing, planning and administering the applications support activities

associated with the applications efforts for the power distribution clients.

• Interpret customer requirements/specifications and using information to determine a low cost

enclosed panel and drives solutions.

• Provided manufacturing with detailed drawings and support as well as assisted with the build and

testing of all specially engineered products.

• Assisted with the successful application of assigned products to ensure customers request were

thoroughly met.

EATON-CUTLER-HAMMER, Arden, NC 2002 - 2004

Technical Support / Application Engineer

Performed duties as Product Liaison between field sales and technology department in meeting customized

applications for a broad customer service.

• Responsible for reading customer requirements/specifications and using information to determine a low

cost power management solutions.

• Became the key technical contact for component product applications and problem resolution.

• Learned product specifications and applications for all electrical/electronic components (Industrial

controls, safety devices, circuit breakers, Motor Starters, and transformers etc).

• Recognized for providing world class customer service to internal and external customers.

• Developed an effective partnership with product line manager and sale force which lead to increased

sales.

• Interpreted system studies to determine equipment ratings and parameters needed to address transient

overvoltage and/or power flow issues using power coordination studies/curves.

JOSEPH A. WRIGHT 864-***-****

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EDUCATION and PROFESSIONAL TRAINING

BS, Electrical Engineering Technology – South Carolina State University - 1999 (Orangeburg, SC)

Lean Six Sigma Black Belt - Greenville Technical College – The George Group - 2010 (Greenville, SC)

Project Management Professional – Carolina Computer Training – 2014 (Greenville, SC)

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