Customer Service Manager

Katherine Sullivan

*** ******* ** ****: 219-***-****

*****************@*****.***

Michigan City, IN 46360

Professional Experience

Girl Scouts of Northern Indiana-Michiana

Pathway Specialist 03/2012 to 08/2013

• Manage Volunteers in 9 different service units and provide support for Girl Scout activities

• Recruit Adult volunteers and girls for Girl Scouts

• Business Development for Girl Scouts by collaborating with other community organizations.

• Plan and execute events for the promotion of Girl Scouts.

Home Health Care Aid 06/2011 to 03/2012

• Provide client with help moving in and out of beds, wheelchairs or automobiles, and with dressing and grooming.

• Plan, purchase, prepare, and serve meals for client according to prescribed diets.

• Accompany client to doctors' offices and on other t rips outside the home, providing transportation, assistance and

companionship.

• Administer prescribed oral medications underwrit ten direction of physician or as directed by home care nurse and

a ide.

REGIONAL federal credit union 09/2007 to 03/2010

Vice President of Branch Development

Business development by visiting businesses and promoting services and products of the credit union to the business and

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employees of business. Community involvement with chambers and other nonprofit organizations.

Managed operation of branch: Balancing branch daily, cash ordering, budgeting, business plans, staffing and scheduling,

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coaching and training of team, recruiting

Led in ternal controls within the branch, auditing cash and all monetary instruments on a regular basis and ensured that

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team was familiar with all security controls in branch.

Met annual goals: New member’s growth, checking account goals, debit card goals with exceptional customer service and

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business growth.

04/2005 to 03/2007

Key Bank

Branch Manager

Business development by visiting businesses and promoting the bank to the business and employees of business.

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Community involvement with chambers and other nonprofit organizations.

Managed operation of branch: Setting and enforcing budget, creating business plans, coaching and t raining of team,

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recruitment and development of staff.

Led in ternal controls within the branch: auditing cash and all monetary instruments on a regular basis and ensured that

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team was familiar with all security controls in branch.

Met annual goals: new customer growth, checking account goals, loan growth with exceptional customer service.

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National City Bank 06/2001 – 04/2005

Branch Manager

Managed operation of branch: working within budget, coaching and t raining of team, recruitment and development of

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s taff.

• Work with staff to achieve customer service and goals. Train sales staff through regular coaching and team-oriented

environment.

• Business development by visiting businesses and promoting the credit union to the business and employees of business.

• Led in ternal controls within the branch: auditing cash and all monetary instruments on a regular basis and ensured that

team was familiar with all security controls in branch.

Education and Training

Purdue North Central University Graduated 5/2001

BS in Liberal Studies, with emphasis on business courses

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