Customer Service Sales

C OLLEEN TAYLOR

* ** - *** - ****

* * ********** **. ****** ON N6J 3M6

c **************@*******.***

W ork Experience

August 2012 – J anuary 2013 One Stop Sales & Catering Consultant – Radisson Hotel &

Conference Center Canmore

quoting and c ontracting last -minute (within 90 days) group business

c ompiling catering and meeting information to be communicated to

the hotel’s other departments

s oliciting repeat business from past clients

following up with clients to receive feedback for my team and taking

appropriate actions to rectify any concerns or problems

Sales & Catering Coordinator – Radisson Hotel & Conference

Center Canmore

quoting and c ontracting group business

c orresponding with clients regarding catering and meeting

arrangements, and compiling and communicating this information to

other departments

performing office administration and reception-related tasks, ordering

s upplies

April 2008 – J une 2011 Sales & Group Coordinator - Lak e Louise Inn

assisting with the implementation of a new computer operating

s ystem

c ontracting for FIT partners and groups

responding to inquiries for room/catering rates

managing inventories and over-sold situations

c orresponding with tour operators and group contacts to obtain all

necessary information and requirements for their stay, and

distributing this in a timely manner to each depar tment in the hotel (ie

group resumes, BEOs, invoices)

facilitating/hosting site inspections of the hotel

November 2007 – March 2008 Front Desk & Reservations Agent - Lak e Louise Inn

order/reservation entry

taking phone reservations and inquiries

receiving guests at the front desk for check -in and check -out, and

providing quality c ustomer service at all times

Education

2002-2004 University of Ottawa, Ottawa, Ontario

: Bachelor of Science, completed

c oursework in general science classes

St. Joseph’s High School, St. Thomas, Ontario

2002

: OSSD, OAC diploma

Skills and Training

Proficient in Microsoft Office

Experienced in customer service and troubleshooting c ustomer issues

Proficient in various operations s ystems, most recently Delphi MPE, Epitome PMS, Opera PMS

Personal

Enjoy traveling and backpacking

Explore many great hiking and skiing trails in the Rockies

Contact this candidate