Customer Service Marketing

Michael Kang

**-** *** ******

College Point, NY 11356

917-***-****

*************@*****.***

EDUCATION

Brooklyn Law School, Brooklyn, NY

Juris Doctor, June 2012

Certificate in IP, Media and Information Law

Scholarships: Centennial Grant, Academic Grant

Clinics: Civil Practice Externship

Study Abroad: Summer Program in Bologna, Italy (2011)

Binghamton University, Binghamton, NY

Bachelor of Sciences, in Pre-Law and Comparative Literature, May 2007

Honors: Dean's List, 3 semesters

Activities: Phi Alpha Delta, Pre Law Society

Goldilocks Program

Study Abroad: Semester-in-London, (Spring 2006)

EXPERIENCE

Law Offices of Jonathan Y. Sue PLLC, New York, NY

Spring Intern March 2014-June

2014

Assisted in pending federal district court litigation under the Fair Labor

Standards Act (FLSA) for small business employers. Researched applicable

state and federal law, drafted discovery demands and responses, processed

discovery documents and created estimates for settlement purposes.

Supported attorneys in depositions, court appearances and all aspects of

office administration.

Self-Employed June 2012-

February 2014

Actor

Appeared as an actor in several television productions and commercials,

such as Microsoft, The Walking Dead, and Law & Order: SVU. Wrote and

performed in sketch comedy groups in NYC.

Helbraun Levey & O'Donoghue LLP, New York, NY

Paralegal May 2010-August

2011

Counsel to restaurateurs and bar owners in the various stages of acquiring

liquor licenses, seasonal permits and health permits, transfers of

ownership and establishment/formation of corporate entities. Prepared

documents and case briefs for attorneys regarding client issues with the

State Liquor Authority, the Department of Health and Mental Hygiene, the

Department of Consumer Affairs and the Department of Finance. Coordinated

meetings with local community boards, on behalf of the firm and assisted in

multiple marketing campaigns for the firm.

Yamaha Music Interactive, Inc., New York, NY

Customer Support Lead March

2008-May 2009

Coordinated customer service throughout United States, Spain, France and

Germany for online commerce websites. Analysed and created marketing data

for marketing campaigns, wrote customer support manual, contributed copy

for promotional material and led regular evaluation meetings focused on

customer support policy.

LANGUAGES

Korean (conversational level).

SKILLS

Proficient in utilizing Microsoft Word, Excel, Power Point, Corel Word

Perfect, Lexis Nexis, Pacer and Westlaw.

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