Customer Service High School

Location:

Posted:

July 02, 2014

Darcy Collins

PROFESSIONAL QUALIFICATIONS

Detail oriented problem-solver with excellent analytical strengths and a record of optimizing productivity.

Well-developed team building and leadership strengths. Highly motivated and goal oriented.

Computer Skills: Microsoft Word, Excel, Outlook

EDUCATION

Cedar Valley Community College Dallas, TX

A.S. Business Management Expected graduation Date:

June 2015

PROFESSIONAL EXPERIENCE

Humana, Irving, TX (2012-2014)

Billing/Enrollment and Medical Claims(2012-2014)

Made payments on members accounts

Provided assistance with medical claims

Research and resolve escalated issues within 24-48 hour period

Recommends solutions to moderately complex problems

Gave pharmacy information and coverage

Dicker Staffing/Federal Reserve Bank

Dallas, Tx (2012)

Set up direct deposit for members receiving government checks ex.(SSA checks)

Maintained 50-70 calls daily

Educated customers on check policies and various bank products

Semper Staffing/AAFES Desoto, TX 2009-2010

Call Center Customer Service Rep

Developed ongoing customer relationships by cross selling products

Processed credit card order and applications

Managed military personnel accounts ex.(demographics, bank account information, orders and

payments)

Target, Dallas, TX 2007-2008

Sales Floor Rep

Performed inventory quality control on product merchandise

Handled monetary transactions

Face to face customer assistance

Upward Bound Trio Program Dallas, Tx 2006

Answered incoming calls

Monitored student database

Tutored high school student with pre-collegiate studies