NextGen Certified Professional

CHRISTIAN MARIANO DIAZ

***** ********* ****** *********, ** 93535-4968 - Home 661-***-**** - Mobile 661-***-**** - ****************@***.***

PROFILE

Over 10 years of progressive experience within healthcare industry; 8 years direct experience and demonstrated performance in

NextGen Application Support, Development, File Maintenance, Go-Live Support, Interface Implementation, and end-user Training.

EDUCATION, CERTIFICATIONS, and AWARDS

Business Computer Information Systems, ANTELOPE VALLEY COLLEGE, Lancaster, California (In Progress)

NextGen Certified Professional (4 Certifications Total: EMR/EHR, ICS, EPM, EAS), NEXTGEN HEALTHCARE, Horsham, Pennsylvania

Microsoft Certified Technology Specialist: SQL Server 2008 Database Development

nd

High Desert Medical Group, “Employee of the 2 Quarter” 2008; “Ambassador of the Year“ 2007

PROFESSIONAL EXPERIENCE

High Desert Medical Group, Heritage Victor Valley Medical Group, Lancaster/Victorville, California October 2012 – Present

NextGen Systems Analyst

Leads with NextGen application/interface projects, template projects, and updates/upgrades, such as:

o Meaningful Use Stage 1, NextGen Mobile, NextMD, Welch Allyn Spot Vitals

Collaborates with Database Administrators for special reporting projects done at the SQL database level

Provides on-site/remote support to management, physicians, nursing, and support staff

Works directly with vendors (NextGen and Quest) to escalate and rewsolve incident tickets

Valley Community Clinic, North Hollywood, California November 2011 - August 2012

Systems Administrator / ITS Department Manager

Managed 2 Desktop Support Staff of the Information Technology Services Department

As an NCP facilitated implementation of EHR/EMR in multi-specialty setting, support, and training

Opened and escalated tickets through vendor Client Support Center Magic ticketing system

Worked closely with NextGen analysts to resolve tickets via WebEx remote support sessions

Starpoint Solutions LLC New York, New York / Siemens Medical Solutions Malvern, Pennsylvania May 2011 - October 2011

NextGen Consultant / Systems Analyst 3

Assisted analyst team with various NextGen projects simultaneously including development, updates, and upgrades

Facilitated product and solution knowledge exchange on both Siemens consultant and client-customer levels

Opened and escalated tickets through vendor Client Support Center Magic ticketing system

Provided outside consulting services to both end-users and team-members for EHR/EPM/ICS/NextGen Services remotely and on-site

High Desert Medical Group, Management Information Systems, Lancaster, California June 2005 – May 2011

NextGen Developer

Lead or assisted with NextGen application/interface projects, template projects, and updates/upgrades

Managed NextGen user access rights, Database Table File Maintenance, and monitored interface agents

Conducted software development and implementation of client-requested EMR templates and documents

Opened and escalated tickets through vendor Client Support Center Magic ticketing system

NextGen Coordinator / EMR Coordinator

Conducted end-user training and support for EMR/ICS; wrote training/user manual for EMR

Installed network appliances such a printer or router; provides basic on-site workstation and help-desk tech support

Managed user log-ins for 5 offices (Active Directory for Windows Accounts and NextGen EMR/EPM/ICS accounts)

Patient Service Associate, Float

Dynamically performed the duties of an office PBX operator, receptionist, and appointment scheduler for 6 offices

Trained new-hire employees; Assisted in overflow encounter void and patient care tasks

Los Angeles Cardiology Associates, Palmdale, California October 2004 – June 2005

Front Office Clerk / Medical Records Clerk

Carefully prepared patient charts for clinic use and hospital use; performs chart extractions for 4 providers

Thoroughly managed appointment 5 schedules; patient intake and check-out desks; operated telephone switchboard

Sierra Medical Group, Lancaster/Palmdale, California June 2004 - October 2004

Accurately registered, scheduled, and confirmed patient appointments for 4 providers simultaneously

Performed various interoffice duties; operated telephone switchboard for 3 offices

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