Customer Service Representative

Chantelle Buxton

**** ************ ******

Jacksonville, Florida 32208

213-***-**** Primary Telephone

*********.******@*****.***

Objective: To obtain gainful employment in a growing industry with advancement opportunities.

Remedy Intelligent Staffing April 2012 –January 2014

Customer Service Representative

• Taking inbound calls from clients.

• Corresponding with clients via email and telephone to place orders.

• Following up with clients to ensure customer satisfaction.

Patrick Uniforms February 2009 - May 2010

Lead Sales Associate

• Promote and sale store products with great customer service.

• Operate monetary transactions efficiently via cash register.

• Effectively stock and adjust company inventory.

• Provide quality service to insure customer satisfaction.

Jacksonville Transportation Authority June 2006 - February 2009

Customer Support Representative Team Leader

• Optimum functionality in a high volume call center

• Inputting data into AS400 system

• Assisted customers with bus transit information

• Lead team building exercises to ensure quality control

• Conducted surveys to ensure clients were receiving quality service

• Handled escalated customer issues

• Organized and directed team meetings and training

Blue Cross Blue Shield May 2004 - June 2006

Customer Service Tier II

• Handled a minimum average of 160 calls daily

• Collecting data to better insure that customer’s needs are met

• Advised customer on health insurance coverage’s and claims

• Monitored and reported unpaid debt to collection agencies

• Insured customers understanding of health benefits

• Provide quality service to insure customer satisfaction

Skills:

• Licensed Florida Residential Customer Service Representative 4-40

• Ability to create, arrange, and manipulate cells in Microsoft Excel

• Accurately build PivotTable reports

• Proficient in Microsoft Communicator, Microsoft InfoPath, and Microsoft Access

Education:

Florida Community College

Graduated 2005

General Education Diploma

Kaplan University

Information Technology

Jacksonville, Florida

Present

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