Supervisor, administrative, bilingual

Diana Colley

**** **** **** ****** ? Lorain, Ohio 44055 ? 440-***-****

***********@*****.***

Highly dependable and conscientious Administrative Support Professional

with over ten years experience. Areas of expertise:

Bilingual in Spanish Microsoft Office Suite Customer Service

Team player Strong communication Scheduling

skills

Multi-Tasking Detail oriented Answering phones

Great Lakes Truck Driving School

Columbia Station, Ohio

Administrative Support

2012 to 2013

Job Placement

Student Enrollment

Receptionist

Lorain County Urban League

Elyria, Ohio

Summer Program Facilitator/Mentor

2012 to 2012

Facilitator/Mentor 2006 to 2008

. Assist Project Ready Middle School Academy students in developing

social, behavioral, leadership and academic skills

. Assist in facilitating the Youth Adventure Challenge students in anger

management, growth and development activities

. Responsible for stimulating the Summer Innovation camp students

interest in STEM subjects

. Perform administrative duties as assigned: word processing, filing,

etc.

Neighborhood House Association Lorain, Ohio

Manager/Intake Supervisor 2005 to 2010

. Explained and allocated duties and responsibilities to employees in

four departments

. Assessed, Collected and verified clients information concerning

eligibility

. Maintained complete accurate records according to company policies and

guidelines

. Performed word processing, data entry, record keeping, inventory,

billing and other duties as needed

. Responsible for route changes, meal deliveries, and staff training

. Trained in WRAAA regulations/policies and Serve Safe Certified

Diana Colley Page 2

El Centro De Services Socials

Lorain, Ohio

Youth Instructor/Administration 2003 to 2006

. Front Desk Receptionist

. Provided classroom instruction both in English and Spanish

. Developed basic skills in pre-employment, resume writing,

problem solving and workplace development

. Tutored middle and high school students for after school program

Minority Solutions

Lorain, Ohio

Office Manager 2004 to 2005

. Coordinated all office functions and supervised the

administrative support personnel.

. Hired and trained new hire employees on company procedures and

policies

South Lorain Community Development Lorain, Ohio

Executive Assistant/Office Manager/Com. Organizer 1994 to 2004

. Managed and secured all office records including administrative and

financial documents

. Liaison for the organization and other agencies in order to obtain

resources to help the community

. Responsible for the creation and maintenance of grant proposals

. Created, directed and organized community events and fundraisers

. Supervised and trained youth groups and volunteer work forces

Education:

South East Business College-ESI

Computerized Office Systems Lorain, Ohio

Admiral King High School Lorain, Ohio

Training/Certification:

Ultimate Supervisor/Cleveland, Ohio

HUD Home Ownership/Cleveland, Ohio

NPI/QUANTUM LEAP/CSU/Cleveland, Ohio

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