Customer Service
Resume:
John Olawole Oladapo
*** ******* ***** ******** **, T3N 0M1
Calgary, AB
C ell: 587-***-****; 226-***-****
k *******@*****.***, k ******@*****.*** .
Professional Summary
Wide range of experience including management for resolving long-standing problems and creating solutions that
improve operational efficiency, with more than 5years of experience in developing and implementing the banking
operations and processes.
Areas of Expertise
Technically skilled in analyzing logistical problems Solid knowledge in industry relevant computer
and producing new solutions: excellent presentation, applications: effective communication, social
marketing, time management, and problem solving, intelligence and stress management skills.
Organization, computer navigation and analytical
skills:
Work Experience
Quality inspection/ Part Assembling trainee at PWO Canada – Temporary Job
March 2014 to May 2014 (Maxsys staffing and consulting)
Quality checks on products, trainee on automated welding and parts assembling
Quality inspector at Yazaki, Canada - Temporary Job
D ecember 2013 to January 2014 (Universal Staffing Agency Cambridge)
S pecific quality checks on products for supplies
Branch Operations Coordinator at UnityBank Plc - Abuja, N igeria
January 2008 to April 2013
Coordinate Operation work within the branch. Supervise Tellers, Cash units and Customer service operations.
Coordinates all Funds transfers Operations within/ outside the branch. Perform heavy bank reconciliations and cash
flow statement. Communicated with customers, employees and other individuals to answer questions and explain
information. Worked closely with Branch executives to identify new business opportunities and routinely
participated in the sales promotions.
Logistics Executive at Yomex Solutions Nigeria Limited
November 2006 to January 2008
Interfaced between our clients and the programmers, drew up acceptable SLA in conjunction with the clients and
ensured the in-house team exceeded specification. Handled designs on replicable CD plates, duplications of
packages on replicable CDs on Data CD to allow their subscribers easily access their data network. Created daily
and weekly reports on the organizations activities; created weekly and monthly report on revenue generation.
National Youth Service Corporation (NYSC) 2006 Jalingo, Nigeria
Service to the Nation as a High school teacher of Mathematics.
Federal Institute of Industrial Research Oshodi, (FIIRO) 2004 Nigeria
Student work experience program (SWEP), Work at the machining and fabrication workshop.
Education
Ontario Graduate Certificate in Project Management 2013
Conestoga College Ontario Canada
Bachelor of Engineering : Agricultural Engineering, 2005
Federal University of Technology - Akure, Ondo, N igeria
Professional Trainings/Affiliations
Lift Truck Counterbalance Class IV (LC3)
Conestoga College Student Life as Orientation leader.
Certificates of achievements in customers service job, Bankers Academy
Certificates of achievements AML, Bankers Academy
Diploma in A+ Computer Engineering Training.
.
References
David Knight
Project Consulting & Solutions
529 Somerdale Pl, Waterloo, ON, N2T 2H6
***********************@****.***
Olabode Oyeneye
University of Western Ontario
*********@*****.***
Robert Wilkie
********@*****.***
Contact this candidate