Customer Service High School
Resume:
TARONDA WHITAKER
*** ******** ******* ***., ********, Texas 77477
832-***-**** *********@*****.***
Career Objective
To obtain a position where my extensive knowledge of computers and a wide range of administrative, medical office, clerical, and customer service skills
would be an asset to your practice.
Work History
January 2013 – Present
Amcare Residential Living - Houston, TX
Service Coordinator Assistant
Reviewing reports to determine the appropriate services for clients. Ensuring providers adhere to state guideline and procedures. Preparing reports for
yearly state audits. Maintaining and updating client/employee database. Assisting clients with daily living skills, self-help skills, meal preparation, and
transportation as needed.
August 2010 – January 2013
Ochsner Health System – New Orleans, La
Patient Registration/ Revenue Cycle Rep
Verifying benefits, obtaining authorizations, billing and collecting, and registering patients. Training new and current team members on the new
Electronic Medical Record System, EPIC.
March 2009 – April 2010
Diabetes Management & Supplies – New Orleans, La
Insurance Verification/ Order Coordinator
Inputting and processing orders correctly and efficiently for a mail order diabetic testing supply company. Verifying patient’s current medical insurance
benefits and calculating and collecting patient co pays. Preparing patient invoices.
September 2008 – March 2009
Clerical Connection/ Temps Today Staffing, Inc. – Kenner, La
State Farm Insurance – Data Entry
Assisting the Catastrophe Office with processing claims filed for Hurricanes Ike and Gustav.
Diabetes Management & Supplies – Insurance Verification/ Order Coordinator
Inputting and processing orders correctly and efficiently for a mail order diabetic testing supply company. Verifying patient’s current medical insurance
benefits and calculating and collecting patient co pays. Preparing patient invoices.
January 2008 – August 2008
Metairie Small Animal Hospital – Metairie, La
Receptionist
Assisting clients and patients checking in and out of appointments with various monetary transactions. Maintaining medical records, answering phones
to set up appointments, messages for the doctors, and filling phone orders for food and prescription refills. And all other general clerical duties.
June 2007- December 2007
Snee Chemical Company – New Orleans, La
Administrative Assistant/ Customer Service
Preparing invoices, reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software. Opening,
sorting, and distributing incoming correspondence, including faxes and email.
December 2004 – June 2005
Special Texas Homes - Houston, TX
Residential Trainer/ Dayhab Trainer
Assisting clients with self-help skills, daily living skills, meal preparation and vocational training.
August 2004 - June 2005
Amcare Residential Living - Houston, TX
Office Assistant/ Residential Trainer
Reviewing reports to determine the appropriate services for clients. Ensuring providers adhere to state guideline and procedures. Preparing reports for
yearly state audits. Maintaining and updating client/employee database. Assisting clients with daily living skills, self-help skills, meal preparation, and
transportation as needed.
Occupational Experience Electronic Medical Record (EPIC)
HDX
Office and Administrative Support Workers, All Other (11 years)
Computer Skills
Education
Typing Speed: 60 Words per Minute
Database Software (Oracle, Access, etc.) Delgado Community College – Covington, La
Email Software (Outlook, etc.) Education Level: 1 year college
Graphics/Drawing Software (Photoshop, etc.)
Internet Browser (Netscape, IE, etc.) Houston Community College - Houston, Texas
Peripheral Devices (Scanners, Printers, etc.) Education Level: 1 year college
Personal Computers
Presentation Software (PowerPoint, etc.) Alief Hastings High School - Houston, Texas
Spreadsheet Software (Lotus, Excel, etc.) Education Level: High School Diploma
Word Processing Software (MS Word, etc.)
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