Customer Service Manager
Resume:
Jonathan J. Dillon
Humble, TX 77396
Cell: 832-***-****
Email: ******@*****.***
COMCAST CABLE, Houston. TX 07/2010-present
Customer Account Executive
• Stays up-to-date with current and emerging communications and entertainment technologies for
both the Company and its competition.
• Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive
advantage.
• Maintains excellent oral and written communication skills, with demonstrated ability to
articulate relevant information and directions in an organized and concise manner.
• Promotes and recommends Comcast products and services based on a logical relationship to the
customer's needs and interests. Enters and confirms sales when appropriate.
• Interacts and communicates collaboratively within the sales group and other groups, as
appropriate, to provide a quality customer experience.
WAPT, Channel 16, ABC Affiliate, Jackson, MS 08/2008 – 05/2009
Assistant Sports Reporter Intern
• Prepared Friday Night Blitz high school football shows.
• Attended the game of the week every Friday focusing on commercial shots, and game features.
• Covered live sporting shots.
• Interviewed players, coaches, and spectators for comments and reactions providing live game
footage shots.
• Voiced and edited a live tape in the news truck preparing for the 11p.m. sports show in a timely
manner.
• Announced sport highlights and notable sports news from the various stadiums, while exciting
listeners by making the game into an exciting event.
• Broadcast live play-by-play commentary.
SODEXO, Clinton, MS 39056 09/2006 – 05/2009
Business Associate
• Served all guests and provided fast and efficient service of snacks and beverages in a courteous
manner providing excellent service to guests, ensuring level of service meets The Jazzman’s Café
standards.
• Welcome and advise guests on the food and drinks and appropriate combinations of food and
drinks and prepared drinks when necessary and completed side duty tasks as assigned.
• Operated shift by checking over all sections and making sure all tables are ready for the placement
of guests and left in presentable fashion.
HAMPTON INN, Clinton, MS 39056 06/2007 – 08/2008
Customer Associate
• Provided interior and exterior property services to the hotel as requested for better property asset
management.
• Responsible for purchasing equipment and supplies.
• Provided a healthy workplace, accurate information, and helpful resource assistance to all guests
visiting the hotel.
• Was knowledgeable in the procedures utilized in maintenance related crises providing
administrative support to the manager and guest operators.
• Recognized for implementing procedures used in the maintenance related crises; by providing
administrative support to the manager and guest operators.
• Property Operations Maintenance and Guest Assistance/Customer Service Operator
KCOH, Houston, TX 77004 05/2004 – 08/2004
05/2005 – 08/2005
Sports Announcer Intern
• Served as the sports broadcasting announcer highlighting the Houston Rockets, Houston Comets,
Houston Rockets, Houston Aeros, summer baseball and basketball leagues, and sports from
around the world on Sports Rap Monday through Friday.
• Assisted the sports commentator of KCOH Radio station.
• Attended the various games, processed a report and delivered the report next day.
EDUCATION
Mississippi College 05/2009
Bachelor of Science Degree in Mass Communications
Clinton, Mississippi
SUMMARY
Eight years of experience in the customer service
Five years of experience in retail
Two years of experience in the radio industry
Six years of experience in office assistance, mail room, and computer laboratory
Proficient knowledge of Microsoft Office and Internet
ACTIVITIES
Mississippi College, NCAA Division III Men's Basketball Team Aug. 2005 - 2007
• Received athletic scholarship
• Devoted 25+ hours per week to athletics while carrying full course load
• Gained valuable leadership and team-building experience
• 2005-06 American Southwest Champions 29-2 NCAA Sweet Sixteen
• 2006-07 American Southwest Champions 27-3 NCAA Sweet Sixteen
Contact this candidate