Customer Service Human Resources

GRACE M. FERRER RAMOS

*** ***** **** ***. * Orlando, FL 32807 ● 939-***-**** ● *************@*****.***

http://www.linkedin.com/pub/grace-ferrer-ramos/93/618/473/

HUMAN RESOURCES MANAGEMENT

Managed all the company’s employees and clients relations, conflict resolution, employee retention,

compensation and ben efits, planning and development, change management, and other HR affairs for the

last five years. Developed an excellent HR background after working for two years as Secretary for the

Society for Human Resource Management (UPRM Campus), our team won two national awards that

acknowledged our work during the two years’ consecutive.

Important Qualifications/ Skills:

Positive Spirit, Motivating Others, Taking Initiative, Good Decision Making

Program Development, Strategic Planning, Development and Implementation

Recruiting, training, Employee Retention and all Human Resources functional skills

Marketing Skills, Financial Analysis, Customer Service, Supervising Employees

Management of Accounts, Leadership, Fully Bilingual (English and Spanish), Conflict Resolution

RELATED PROFESSIONAL EXPERIENCE

Happy Belly’s Ocean Inc. (Restaurants' company) 2006- April 2014

Human Resources Manager

In charge of all the companies’ employees, including performance management, retaining programs,

termination process, and change management. Developed and handled all the marketing strategies.

Supervised employees, strategic planning, and designed and developed all the training programs,

including the orientation for new employees. These training programs helped the restaurant ha ve

competitive employees and minimized the customer complaints in more than 50 percent. Developed

selling reports and safety proposals in compliance to the OSHA requirements, and of the Security Office of the Rafael Hernandez Airport.

Society for Human Resource Management (SHRM) – 2010-2012

Secretary

Part of the board of directors in charge of organizing all the fundraising and educational a ctivities,

contacting the sponsors, deciding the theme and speakers, contacting the speakers, and every other

detail of all the SHRM Mayagüez student chapter activities, these activities led the Society into

receiving for two years consecutive the Outstanding Chapter Award (Worldwide

acknowledgement) and Best Chapter of the Year (Puerto Rico acknowledgement). As part of my

contribution I was also in charge of preparing all type of official letters, memorandums of all the

reunions, and designing and organizing all the assistance lists for the conferences, workshops, and

fundraising activities.

GRACE M. FERRER RAMOS

812 Pablo Lane Apt. B Orlando, FL 32807 ● 939-***-**** ● *************@*****.***

http://www.linkedin.com/pub/grace-ferrer-ramos/93/618/473/

Affirmative Action Consulting Group (AACG) 08/2011-12/2011

Internship in Human Resource

Designed pivot tables using Excel with the infor mation to show the results of the pla ns Learned about the

requirements in order to design an a ffirmative action plan for a company and organized and cleaned the

required data in order for it to be in accordance and ready to be used in the design of the plan. Classified

the different company’s jobs in job groups, occupati onal categories, and female percent according to the

categories of the U.S. Census Bureau.

EDUCATION

Universit y of Puerto Rico, at Ma yagüez.

Bachelors Degree in Science of Business Administration (Magna cum Laude)

Specialty in Human Resources

Academic Index: 3.52/4.00 or Major GPA: 4.00/4.00

Graduation Date: Ma y 2012

Interamerican University of Puerto Rico, Aguadilla Campus

Master’s Degree in Business Administration (in progress)

Specialty in Finance/ Human Resources

Estimated Graduation date: December 2015

OTHER CERTIFICATIONS

2010-2012

Honors at the Society for Human Resource Management (SHRM) student chapter of the

University of Puerto Rico- a t Ma yagüez. Helped organize and direct activities like the human

resource workshops, initiation of new member s, conferences, and community work.

2010

Certificate of Participation in Convention Syner gy of the Societ y for Human Resource

Management. Participated in workshops of leadership, hostile environment in the workplace,

motivation, and ethics among other.

2011

Certificate of Participation in Convention HR Nurture of the Societ y for

Human Resource Management. Participated in workshops of the importance of politics regarding

the use of internet by employees, SAP, and business etiquettes.

2011

Award and Scholarship Nancy Valentín from the Professi onal Societ y for

Human Resource Management.

2011-2012 Member of the Golden Ke y International Honor Society.

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