Customer Service Administrative Assistant
Resume:
TALMA JOSEPH, MPA
Elmont, NY 11003
******@***.***
SUMMARY
• Excellent communication skills used to achieve team goals, build and maintain relationships, and
provide exceptional customer service to internal and external customers.
• Organized, process oriented, deadline driven professional with experience meeting budgetary
goals and reporting data.
• Experience researching and analyzing data to make informed decisions.
• Leadership experience supervising personnel and managing operations.
• Attention to quality control and improvement of processes and personnel.
EDUCATION
Long Island University/C.W. Post Campus - Brookville, NY May 2012
Master of Public Administration in Healthcare Administration
St. John’s University - Jamaica, NY May 2003
Bachelor of Science in Communication Art and Broadcasting
• Co-Editor of the Haitian Society Newsletter at St. John’s University, 2001-2003
PROFESSIONAL EXPERIENCE
North Shore LIJ Health System, ORZAC Rehabilitation For Extended Care - Valley Stream, NY 4/13 -
9/13
Coordinator - Administrative Operations (Temporary Position)
• Coordinated support operations including budgets, resources, quality, compliance and other
administrative services for the Rehabilitation Department.
• Coordinated Facility related issues to ensure smooth functioning of all related operations
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including staff scheduling and payroll.
• Evaluated non-clinical equipment and recommends maintenance, repair, upgrade or replacement.
• Acted as resource to Administrator for special projects and coverage. Resolves site specific
issues/concerns.
• Maintained, summarized and reports operating/clinical performance metrics relating to Service
Line and Corporate goals and objectives.
• Ensured therapy departments meet administrative regulatory requirements (JCAHO/DOH).
• Planned and ensured adequate supplies on-hand.
New York City Health and Hospitals Corporation (HHC), Bellevue Hospital - New York, NY 7/12 -
10/12
Procurement Analyst/Buyer
• Reviewed purchasing requisitions and contract documents, to determine their accuracy and
adequacy and consults with appropriate agency staff to adjust possible discrepancies.
• Followed up on problems regarding delivery of goods and services and prepared periodic
progress reports on procurement status.
• Analyzed requisitions and categorizes into types of purchases.
• Maintained HHC contracts and prepared purchases against them.
• Prepared required procurement documentation, assessed bid offerings selects lowest bidder:
processed recommendations for awards.
New York City Health and Hospitals Corporation (HHC), Coney Island Hospital - Brooklyn, NY 5/10 -
7/12
Procurement Analyst/Buyer
• Analyzed requisitions and categorizes into types of purchases.
• Prepared bid documents and monitor vendors’ performance to operating procedures.
• Maintained bidders’ lists, catalogues, price lists and all other pertinent data relative to
performance of procurement functions.
• Acted as a liaison between vendors and Coney Island Hospital user department.
• Maintained HHC contracts and prepare purchases against them.
Halm Industries Co., Inc. - Glen Head, NY 9/03 - 2/09
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Buyer/Purchasing Administrative
• Collaborated with other departments to coordinate processes and achieve organizational goals.
• Maintained good relations with vendors and other departments.
• Assisted with related projects as required, responding to general purchasing requires.
Cope Foundation - Valley Stream, NY 7/01 - 11/01
Administrative Assistant
• Coordinated administrative processing of records.
• Managed medical report for patients.
• Tracked, updated and maintained patients documents and schedules.
• Reviewed medical records of patients then completed proper process of documentations.
University Sports Publications - Elmont, NY 9/97 - 4/00
Administrative Assistant
• Responded to callers with tack resourcefulness and professionalism.
• Responsible for administrative processing of records.
• Clerical duties consisted of data entry, filing and record transfers.
• Answered callers’ questions, investigates and take corrective action.
VOLUNTEER
Marquis Rehabilitation & Care Center - Glendale, NY 6/07 - 8/07
North Shore LIJ Health System Franklin Hospital - Valley Stream, NY 1/06 - 3/06
COMPUTER SKILLS
• •
Microsoft Office Medisoft Publishers
• •
Oracle’s E-Commerce System Hospital GHX System
• •
Shiftwise Healthmax
LANGUAGE SKILLS
• French – Oral and written fluency
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• Creole – Oral and written fluency
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