Customer Service Representative

USAN NGO

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**** ******* ****, *******, ** ****6

OME: 443-***-**** FAX: 443-***-****

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MAIL: ********@*****.***

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OBJECTIVE: O OBTAIN A TIME POSITION UTILIZE EXCELLENT COMMUNICATION SKILLS AND THE ABILITY TO COORDINATE WORK EFFECTIVELY IN

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FULL TO

ORDER TO PROVIDE AN EXCELLENT EXPERIENCE FOR GUESTS .

EMPLOYMENT HISTORY:

RONT DESK RECEPTIONIST

F 08/13 04/14

MPLOYER: CONVENIENT CARE, LLC

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6785 BUSINESS PKWY, ELKRIDGE, MD 21075

ALARY: $10.50/HR, 20 HOURS/WEEK

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UPERVISOR: CATHY BODI, 410-***-****

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NSWERED PHONES, GREETED PATIENTS AND VISITORS, AND SCHEDULED APPOINTMENTS IN PROFESSIONAL AND TIMELY MANNER. CHECKED FIGURES

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POSTINGS, AND DOCUMENTS FOR CORRECT CO PAYS ENTRY AND MATHEMATICAL ACCURACY. OPERATED COMPUTERS DATA ENTRY SOFTWARE

DVANCEDMD AND CODONIX) TO RECORD, STORE, SUBMIT INFORMATION, AND VERIFY INSURANCE. REGISTERS NEW PATIENTS AND UPDATES EXISTING

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PATIENT DEMOGRAPHICS BY COLLECTING PATIENT DETAILED PATIENT INFORMATION INCLUDING PERSONAL AND FINANCIAL INFORMATION. FACILITATES

PATIENT FLOW BY NOTIFYING THE PROVIDER OF PATIENTS' ARRIVAL, BEING AWARE OF DELAYS, AND COMMUNICATING WITH PATIENTS AND CLINICAL STAFF

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ROTECTS PATIENT CONFIDENTIALITY BY MAKING SURE PROTECTED HEALTH INFORMATION IS SECURED BY NOT LEAVING PHI IN PLAIN SITE AND LOGGING

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THE COMPUTER BEFORE LEAVING IT UNATTENDED .

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USTOMER SERVICE REPRESENTATIVE UNE OCTOBER 2013

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MPLOYER: LANI NGUYEN STATE FARM INSURANCE

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125 SLADE AVE, PIKESVILLE, MD 21208

ALARY: $26,000/YEAR, 40 HOURS/WEEK

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UPERVISOR: LANI NGUYEN 410-***-****; MAY BE CONTACTED

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ICENSE: MARYLAND INSURANCE ADMINISTRATION, CASUALTY/HEALTH/LIFE/PROPERTY PRODUCER, AUGUST 2013

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STABLISHED CLIENT RELATIONSHIPS, ANSWER INSURANCE QUESTIONS, AND FOLLOW UP WITH CUSTOMERS, AS NEEDED. REPRESENTED A FULL LINE OF

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INSURANCE AND FINANCIAL PRODUCTS, SERVING AS A TRUSTED SUPPORT TO BUSINESSES AGENT AND INDIVIDUALS. PROVIDED PROMPT, ACCURATE, AND

FRIENDLY CUSTOMER SERVICE THAT INCLUDED RESPONDING TO INQUIRIES REGARDING INSURANCE AVAILABILITY, ELIGIBILITY, COVERAGES, POLICY CHANGES,

TRANSFERS, CLAIM SUBMISSIONS, AND BILLING CLARIFICATION. WORKED WITH THE AGENT TO ESTABLISH AND MEET MARKETING GOALS. EVIEWED AND

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PREPARE RECORDS FOR DISCLOSURE, WHICH INCLUDES: MAKING DELETIONS, COPYING, AND ASSEMBLING MATERIALS. RACKED THE STATUS OF PENDING

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REQUEST, APPEALS, AND RECORD VARIOUS ACTIONS OF FILE FOLDERS DURING CASE PROGRESS AINTAINED A STRONG WORK ETHIC WITH A TOTAL

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COMMITMENT TO SUCCESS EACH AND EVERY DAY.

ESIDENT ASSISTANT UNE DECEMBER 2012

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MPLOYER: FROSTBURG STATE UNIVERSITY

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101 BRADDOCK ROAD, FROSTBURG, MD 21532

ALARY: COMPENSATION, 20 HOURS/WEEK

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UPERVISOR: DANA SEVERANCE 301-***-****; MAY BE CONTACTED

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LANNED, ORGANIZED, AND LED CAMPUS EVENTS TO RAISE CHARITY AWARENESS. OVERSAW DORM LIFE AND PLANNED SOCIAL EVENTS. MEDIATED

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ROOMMATE DISPUTES, AND ENFORCED RESIDENCE HALL RULES, INCLUDING CALLING CAMPUS SECURITY FOR ALCOHOL OR DRUG RELATED INFRACTIONS

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EDUCATION:

ROSTBURG STATE UNIVERSITY AY 2013

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B.S. DEGREE, LIBERAL STUDIES/BIOLOGY GPA: 3.00/4.0

TRAINING:

TUDENT INTERN

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UMMER MEDICAL & DENTAL EDUCATION PROGRAM (SMDEP), HOWARD UNIVERSITY, WASHINGTON D.C AY JULY 2011

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CERTIFICATIONS:

CPR CERTIFICATION, AMERICAN HEART ASSOCIATION, MARYLAND UNE 2014

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ASUALTY, HEALTH, LIFE, PROPERTY PRODUCER LICENSE, MARYLAND INSURANCE ADMINISTRATION, MARYLAND UGUST, 2013

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COMPUTER SKILLS:

PC AND MACINTOSH OPERATING SYSTEMS, MICROSOFT OFFICE, OUTLOOK, PHOTOSHOP, INTERNET

VOLUNTEER EXPERIENCE:

NIMAL CARETAKER AND ADOPTION SUPPORT

A 3/14 PRESENT

OLUNTEERS IN HOWARD COUNTY ANIMAL CONTROL AND ANIMAL SHELTER, ELLICOTT CITY, MD, 5 10 HOURS/MONTH

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UPERVISOR: DEBORAH BARACCO 410-***-****

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ROVIDED CUSTOMER ASSISTANCE ON THE ADOPTION FLOOR, ANSWERING QUESTIONS FROM VISITORS AND FACILITATING VISITATIONS. ARRANGED ANIMAL

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SOCIALIZATION THAT HELPS KEEP FELINES HAPPY, HEALTHY AND ADOPTABLE

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EFERENCES AVAILABLE ON REQUEST

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