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Customer Service Representative

Location:
Granite City, IL
Posted:
July 01, 2014

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Resume:

DeLisa Hughes

*** ******* **. ***. * Cell-314-***-****

Belleville, IL 62226 acetcg@r.postjobfree.com

OBJECTIVE / SUMMARY

Seeking an entry-level Veterinary Tech related position that would allow me to utilize my Vet Tech education,

experience from my animal hospital externship and years of outstanding customer service.

ACADEMIC BACKGROUND

Brown Mackie College, Fenton, MO.

Associates Degree in Applied Science, Veterinary Technology, Graduated October 2012

SKILLS AND QUALIFICATIONS

• •

Veterinary Lab Procedures I & II Small Animal Medicine I & II

• •

Laboratory & Exotic Animals Large Animal Medicine

• •

Anesthesia & Surgical Assistance Veterinary Imaging

• •

Pharmacology Introduction to Biological Chemistry

• •

Introduction to Veterinary Technology Anatomy & Physiology

• •

Principles of Psychology Principles of Sociology

• •

Introduction to Microcomputer Applications Veterinary Externship I, II & III

• •

Professional Development Public Speaking

KEY STRENGTHS AND SKILLS

Assessment - Develop rapport with patients and family

Planning - Identifies patient needs and astutely determines priority of patient care

Implementation - Performs based on scientific veterinary care and evidence based practice

Evaluation - Documents logically, succinctly and clearly demonstrating superior accurac y

Computer - Excellent computer skills including the full Microsoft Office Suite and AviMark healthcare software

VETERINARY TECHNICIAN EXPERIENCE/PRACTICUM

Horseshoe Lake Animal Hospital Collinsville, IL July 2012-October 2012

Veterinary Technician-Extern

• Properly restrained patients while performing blood draws, pre- operative procedures, administering

vaccinations, obtaining vital signs-respiratory rate, heart rate, temperature, blood pressure, weight,

radiography-x-rays, monitored anesthesia, EKG's, post-op treatment, dental procedures, cystotomy

• Answered the phones as the receptionist, scheduled appointments and provided outstanding customer

service.

• Updated and charted patient health history, keyed patient and client information into the com puter,

properly filed documents.

• Set up and escorted the patients to the treatment rooms.

• Cleaned kennels, bathed patients, walked for fecals, general cleaning.

WORK HISTORY

Steak N Shake Fairview Heights, IL May 2007 - August 2008

Cashier and Drive-Thru

• Handled cash and credit card transactions.

• Provided outstanding customer service.

• Trained new employees and accompanied the manager on cash deposits at the bank.

Capri Sun c/o Kelly Services Granite City, IL February 2009- August 2010

Production Worker

• Worked in the production department putting the finished packages of juice on the conveyor belt to be

boxed and stretch wrapped for shipping.

McDonalds Restaurant St. Louis, MO June 2008-January 2009

Cashier and Drive-Thru

• Handled cash & credit card transactions.

Jewell Animal Hospital St. Louis MO 11/2013 4/2014

Veterinary Technician

• Opened and Closed Animal Hospital

• Receptionist

• Surgery Assistant

• Cash Management

• Kennel Assistance

• Adoption Counselor

Convergys Arnold MO. 12/2013-12/2014

Customer Service Representative

• Inbound Calls

• Assist Customers with several issues regarding accounts

• Cash Transactions

• Team Leader

AWARDS & ACHIEVEMENTS

• Received "Perfect Attendance Awards" while enrolled in high school.

• Member of Jr. ROTC while in high school.



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