Customer Service Human Resources
Resume:
KELLY UŠANOVIĆ
**** ****** ****** **** *** • Las Vegas, Nevada 89103 • *****.********@*****.*** • 702-***-****
Linked-in Profile: www.linkedin.com/in/kellyusanovic/
AREAS OF EXPERTISE
Excellent Organizational Skills Telephone Answering, Multi-Line System
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Strong Customer Relations Skills W ord Processing and Typing
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Computer Proficiency Average Typing Speed 65+ WPM
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Expatriate Programs Management Support
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Employee Relations Audits
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Scheduling Confidential Record Keeping
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Staff Recruitment & Retention HR Policies & Procedures
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Orientation
Data Management •
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COMPUTER SKILLS
MS Access HRIS System (SAP & ADP & PeopleSoft)
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MS Excel EMTS (Employee Management Tracking System)
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MS Word W EBPAN (Employee Action Database)
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MS Outlook Photoshop
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MS Publisher Quicken Financial Software
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E-Verify
MS FrontPage •
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PROFESSIONAL EXPERIENCE
November 2012 – Present
The Wynn – Las Vegas, Nevada
HR Coordinator – Compensation
Enter and maintain employee information in HRIS systems to ensure that employee documentation is current
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Ensures accurate documentation of personnel changes and additions to employee files and advises and/or forward all
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changes on a timely basis. Maintains documentation
Track, review and document forms received from employees and new hire candidates for compliance
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Maintains license and training records; to ensure re-certification requirements are met
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Process name changes for employees
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Process re-hire, transfer and promotion PANS ensuring each department stays within their compendium
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Respond to management/employee queries regarding Human Resources issues
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Schedule drug testing for candidates
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Assists with special projects as needed
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Created DOP (Desktop Operating Procedures) for HR administration positions to ensure all processes are handled the
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same throughout the department.
Ending Rate: 17.35 Hourly
Still currently employed – Seeking a new opportunity
November 2011 – November 2012
The Siegel Group – Las Vegas, Nevada
HR Generalist
Utilize Microsoft Office tools to generate a wide variety of spreadsheets, documents, presentations, and manage calendars
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and email traffic
Post to the current open position to the internet
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Review resumes and determine qualified applications for positions
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Hold initial phone interview with applicants and then schedule for face to face interview with the department manager
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Schedule new hire employees for in-processing and conduct new hire orientation ensuring that each employee
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understands the company polices and receives their employee manual
Ensure accuracy of the I-9 Form and conduct E-Verify
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Set up employees with drug screening when necessary and ensure results are received
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Issue uniforms for the positions that require
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Input and update employee information in ADP
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Process garnishments
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Conduct internal audits
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Maintain office supply inventory
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Ending Rate: 32,500 Annually
Wanted a position in which I could grow. There were only two HR spots, my director and myself. So there were
no opportunities for advancement.
*****.********@*****.*** 702-***-**** ● Page 2
KELLY UŠANOVIĆ ● ●
February 2011 – October 2011
Kellogg Brown and Root – Baghdad & Balad, Iraq
HR Associate – LOGCAP IV
Maintain detail files of all employees and personnel data records
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Advise as necessary employees of KBR HR policies and procedures
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Maintain records of expirations of visas, passports, work permits, visa extensions
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Assist coordination of work permit applications and status of application process
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Prepare reports in conformance organizational needs to provide appropriate parties with necessary human resources
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information
Enter and maintain employee information in HRIS systems to ensure that employee documentation is current
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Research and consolidate information required for analysis of human resources operations and prepare special projects as
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assigned
Knowledge of administrative tasks include, but are not limited to, writing memorandums and letters, writing procedures and
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instructions, etc.
Knowledgeable of Project Procedures and policies
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Monitors employee contracts, and conducts exit interviews
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Establishes and implements appropriate systems to provide necessary HR metrics
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Provide metrics to program management on weekly basis
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Assist as needed with employee relations investigations
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Assists with visa accountability, visa applications, multi-entry visa requirements and prepares paperwork for visas
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Manage and facilitate all aspects of processing SPOT Letter of Authorization (LoA) requests for employees and new hire
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candidates
Assists with Letter of Authorization (LOA) renewal coordination for existing OCONUS employees
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Serves as back-up for processing passport and visa documents when necessary
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Create and edit PowerPoint presentations, conduct research and prepare reports, presentations and memos.
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Coordinates with HR Departments to process travel arrangements for in-coming and out-going personnel
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Prepare and submit detailed reports and travel reconciliation
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Assists employees with Visa/Passport Applications, Leave Requests, and Emergency leave forms
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Coordinated employee travel arrangements both domestic and international
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W ork closely with Air Ops to ensure travel of all personnel to correct base
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Assist in ensuring all employees comply with travel restrictions
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Ending Rate: 80,000 Annually
Bases closing decided it was time to go home
September 2010 – February 2011
GoWireless – Las Vegas, Nevada
Executive Administrative Assistant
Coordinated all flights and hotels for executives
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Facilitates communications and acts as a point of contact and liaison on behalf of the Regional Director
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Organization and maintenance of each Director’s calendar
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Maintains/coordinates meetings along with all logistics, catering, planning, follow-up, room reservations and TelePresence
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Manages monthly org charts
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Assist in month end closing, company financial reporting and statistical data reporting
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Ending Rate: 33,000 Annually
Moved to Balad,Iraq
February 2009 – September 2010
Kellogg Brown and Root – Balad, Iraq
HR Associate – LOGCAP III – Data Cell
Tracked incoming and outgoing personnel for site accountability reports including transients
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Maintain detail files of all employees and personnel data records
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Advise as necessary employees of KBR HR policies and procedures
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Maintain records of expirations of visas, passports, work permits, visa extensions
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Assist coordination of work permit applications and status of application process
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Prepare reports in conformance organizational needs to provide appropriate parties with necessary human resources
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information
Enter and maintain employee information in HRIS systems to ensure that employee documentation is current
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Research and consolidate information required for analysis of human resources operations and prepare special projects as
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assigned
Ending Rate: 80,000 Annually
Resigned while on R&R due to gallbladder surgery
*****.********@*****.*** 702-***-**** ● Page 3
KELLY UŠANOVIĆ ● ●
February 2008 – February 2009
Kellogg Brown and Root – Balad, Iraq
Billeting Technician
Interacts with customers on daily basis, informing customers of policies/procedures during check-in/check-out procedures
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using good customer service skills
Provides keys and check-in/check-out documents to tenants
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Monitors keys and ensure compliance with key control procedures
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Assists tenants with lock-outs and other minor service issues
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Maintains records related to occupancy, supply and office activity
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Be aware of occupancy status in the managed units
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Must become knowledgeable of reservation system, ensuring bookings are entered correctly
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Handles furniture, linen or any other movement, and requests replacements as needed
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Takes trouble/service calls for building maintenance and follows up on service orders with respective departments
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Adhere to all DoS and KBR policies and regulations and SOP’s
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Knowledgeable of all relevant safety standards related to area of responsibility
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Ending Rate: 80,000 Annually
Promoted to HR – Data Cell
November 2005 –December 2007
Lear Siegler, Inc – Baghdad, Iraq
Regional Administrative Specialist
Administrative Specialist to the Regional Site Manager and Regional Operations Manager
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Prepares general correspondence and personnel-related message traffic. Responsible for proofreading own work,
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correction of errors, and creation of final copy
Performs data entry and spreadsheet work with a high level of accuracy
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Maintained functional files and reviewed to ensure proper filing
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Designed and produced new LSI logo used theatre wide
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Coordinated employee travel arrangements both domestic and international
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Analyzed and resolved issues with R&R tracking by defining methods and procedures
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Implemented a clearing calendar for employees could check their flight dates
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Created automatic Outlook messages to remind supervisors of employee clearing schedules
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Developed desktop operation procedure to ensure continuity in procedures
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Conducted exit interviews and processed documentation for personnel demobilizing from LOGCAP III
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Created first draft of the leave extension form that is now used Iraq wide for LSI
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Tracked personnel training schedules, as well as license and passport expirations
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Ending Rate: 80,000 Annually
The contract for LSI was winding down at the time and wanted to pursue a longer lasting contract in Iraq.
October 2005 – November 2005
Lear Siegler, Inc – Baghdad, Iraq
Administrative Specialist
Administrative Specialist to the Regional Maintenance Manager
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Control costs through such activities as inventory and asset management
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Ensure that quality service work is performed on high priority equipment
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Promote the shop and its services through exceptional customer interactions
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Make sure the shop office is clean and presentable at all times
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Participate in management decisions applicable to the shop
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Dispatch mechanics to necessary locations for prioritized work
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Additional duties include maintaining parts room and allocating parts to work orders
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Ending Rate: 80,000 Annually
Promoted to the Regional Office
April 2005 – August 2005
Washington Group Int. – Baghdad, Iraq
Administrative Specialist
Served as primary assistant to the Deputy Project Manager
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Calendar management
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PowerPoint presentation development
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Manage of office communications (email and telephone)
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Arrange meetings and conferences, receiving/referring/answering mail
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Compose reports, correspondence and memorandums, review drafts and finished documents for appropriate grammatical
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usage
Answer questions relating to office operations and established policies and procedures
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*****.********@*****.*** 702-***-**** ● Page 4
KELLY UŠANOVIĆ ● ●
Trained local Iraqi personnel to effectively operate Microsoft Office software
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Interpreted safety rules, operating instructions and procedure manuals
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Supported overall operation of department through wide range of administration
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Assisted project controls department in updating spreadsheets
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Ensured discretion through confidential coordination of sensitive information
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Ending Rate: 80,000 Annually
3 month contract – No longer a company
November 2004 – March 2005
Kellogg Brown and Root – Balad, Iraq
Administrative Assistant
Managed daily shift activities. Accountable for personnel, man-hours produced, routine services, up armor orders, and
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recovery missions completed
Established filing system to track more than 2,000 Service Order Receipt files
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Updated and maintained 110+ personnel files
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Collected information and assisted employees in filling out the employee data sheets
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Updated and maintained excel employee rosters and radio call sign list
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Maintained and updated Access Database
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Interpreted safety rules, operating instructions, procedure manuals and service orders.
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Updated and maintained organizational chart for department structure; maintained office supply inventory.
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Anticipated needs and accomplish responsibilities without direction
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Proactively seek ways to relieve Supervisors of administrative detail
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Screened incoming calls and correspondence, responding independently when possible
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Acted as a liaison between department Managers, Supervisors and Staff in-house and off-site functions.
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Ending Rate: 75,000 Annually
Left due to family emergency
September 2004 – November 2004
Kellogg Brown and Root – Balad, Iraq
Diesel Mechanic
Perform oil changes, clean air filters, check battery fluid levels, check tire pressure etc.
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Receive repair orders
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Conduct pre-convoy checks
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Repairs/replaces parts as needed
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Assist in the up-armor of all vehicles
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Assist in the welding shop
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Ending Rate: 75,000 Annually
Promoted to Administrative Assistant
September 2003 – September 2004
Jiffy Lube – Liberty Lake, Washington
Lube Technician
Receive repair orders
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Lubricate entire car while looking for other items that may need repair
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Perform oil changes, transmission flush, radiator flush, tire rotations, replace fuel filters, air filters, etc.
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Explain services needed and being performed
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Ensure the customer's vehicle is kept clean
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Keep shop area neat and clean
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Make certain all equipment is in proper working order
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Operate tools and equipment in a safe manner
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Comply with all laws and regulations pertaining to hazardous materials
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Understand federal, state and local regulations, including hazardous waste disposal
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Ending Rate: 8.25 Hourly
Winter is slow season and had the opportunity to relocate to Iraq
January 2000 – January 2003
United States Army – Various Locations
Light Wheeled Diesel Mechanic (63B)
Performs recovery operations on gasoline and diesel fueled light-wheel vehicles
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Maintains brake systems, wheel/hub assemblies, suspension systems, steering systems, belts, hoses, alternator, and
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battery components
Conducts scheduled services and preventative maintenance on vehicles in unit
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Repairs/replaces parts as needed
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*****.********@*****.*** 702-***-**** ● Page 5
KELLY UŠANOVIĆ ● ●
Ensures fluid levels are at adequate levels (transmission fluid, wiper fluid, radiator fluid, etc.)
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Conduct test drives
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Rotate tires
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Ending Rate: E4 – Specialist Pay
Fulfilled time in service – Honorable Discharge
EDUCATION AND TRAINING
High School Diploma 1998
North Idaho College, Coeur d’Alene, ID
Professional Development
US Army ULLS-G certification
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LSI Administrative Specialist Training and Microsoft Access Training
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KBR Training Ethics Training Tier I and II
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KBR Trafficking in Persons
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KBR Information Management
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KBR Quality Control
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KBR Frontline Customer Service
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KBR Supervision
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Defensive Driving
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HIPAA Privacy and Rules
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American Heart Association First Aid, CPR Certification
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Ogletree Deakins Seminar: Record-Keeping – The latest wage and hour minefield
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Ogletree Deakins Seminar: NLRB’s Attack on Employers’ Handbooks and Policies
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Ogletree Deakins Seminar: Three Keys to Accountability
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Ogletree Deakins Seminar: Protecting yourself from the social medial police
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Ogletree Deakins Seminar: OSHA 2012: Enforcement initiatives, regulatory agenda & congressional oversight
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Ogletree Deakins Seminar: Screening practices under attached – What employers can use to make hiring decisions.
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Ogletree Deakins Seminar: Ethical Issues in Employment Cases.
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E-Verify Training
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AWARDS
Iraq Project Management Coin
HR Star (Human Resources Excellence awards) x2 •
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Certificate of Achievement -Administration Training
W ynn “you earned it 2013” awards x3 •
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W estern Region Site Manager Coin
Kellogg Brown & Root Certificate of Appreciation •
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Central Region Site Manger Coin
Certificate of Appreciation for 332nd Air Expeditionary Wing •
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US Army National Defense Ribbon
KBR certificate of achievement: completing AHA First •
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Army Achievement Medal
Aid/CPR Course •
Army Overseas Tour Ribbon
Housing of the Month Award June 2008 •
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Army Service Ribbon
Safety Award for 6000+ hours without injury •
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Certificate of Appreciation from Project Management
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OTHER
Open to relocation to anywhere
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Valid US Passport – Expires 29 Dec 2020
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Able to pass SR85 background check.(NACI Clearance)
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Available for extended work hours, willing to work on holidays and weekends
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Salary requirements are open
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In addition to fluency in English I am also competent in speaking Bosnian, Serbian and Croatian.
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Contact this candidate