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Customer Service Human Resources

Location:
Las Vegas, NV
Posted:
July 01, 2014

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Resume:

KELLY UŠANOVIĆ

**** ****** ****** **** *** • Las Vegas, Nevada 89103 • acetc3@r.postjobfree.com • 702-***-****

Linked-in Profile: www.linkedin.com/in/kellyusanovic/

AREAS OF EXPERTISE

Excellent Organizational Skills Telephone Answering, Multi-Line System

• •

Strong Customer Relations Skills W ord Processing and Typing

• •

Computer Proficiency Average Typing Speed 65+ WPM

• •

Expatriate Programs Management Support

• •

Employee Relations Audits

• •

Scheduling Confidential Record Keeping

• •

Staff Recruitment & Retention HR Policies & Procedures

• •

Orientation

Data Management •

COMPUTER SKILLS

MS Access HRIS System (SAP & ADP & PeopleSoft)

• •

MS Excel EMTS (Employee Management Tracking System)

• •

MS Word W EBPAN (Employee Action Database)

• •

MS Outlook Photoshop

• •

MS Publisher Quicken Financial Software

• •

E-Verify

MS FrontPage •

PROFESSIONAL EXPERIENCE

November 2012 – Present

The Wynn – Las Vegas, Nevada

HR Coordinator – Compensation

Enter and maintain employee information in HRIS systems to ensure that employee documentation is current

Ensures accurate documentation of personnel changes and additions to employee files and advises and/or forward all

changes on a timely basis. Maintains documentation

Track, review and document forms received from employees and new hire candidates for compliance

Maintains license and training records; to ensure re-certification requirements are met

Process name changes for employees

Process re-hire, transfer and promotion PANS ensuring each department stays within their compendium

Respond to management/employee queries regarding Human Resources issues

Schedule drug testing for candidates

Assists with special projects as needed

Created DOP (Desktop Operating Procedures) for HR administration positions to ensure all processes are handled the

same throughout the department.

Ending Rate: 17.35 Hourly

Still currently employed – Seeking a new opportunity

November 2011 – November 2012

The Siegel Group – Las Vegas, Nevada

HR Generalist

Utilize Microsoft Office tools to generate a wide variety of spreadsheets, documents, presentations, and manage calendars

and email traffic

Post to the current open position to the internet

Review resumes and determine qualified applications for positions

Hold initial phone interview with applicants and then schedule for face to face interview with the department manager

Schedule new hire employees for in-processing and conduct new hire orientation ensuring that each employee

understands the company polices and receives their employee manual

Ensure accuracy of the I-9 Form and conduct E-Verify

Set up employees with drug screening when necessary and ensure results are received

Issue uniforms for the positions that require

Input and update employee information in ADP

Process garnishments

Conduct internal audits

Maintain office supply inventory

Ending Rate: 32,500 Annually

Wanted a position in which I could grow. There were only two HR spots, my director and myself. So there were

no opportunities for advancement.

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KELLY UŠANOVIĆ ● ●

February 2011 – October 2011

Kellogg Brown and Root – Baghdad & Balad, Iraq

HR Associate – LOGCAP IV

Maintain detail files of all employees and personnel data records

Advise as necessary employees of KBR HR policies and procedures

Maintain records of expirations of visas, passports, work permits, visa extensions

Assist coordination of work permit applications and status of application process

Prepare reports in conformance organizational needs to provide appropriate parties with necessary human resources

information

Enter and maintain employee information in HRIS systems to ensure that employee documentation is current

Research and consolidate information required for analysis of human resources operations and prepare special projects as

assigned

Knowledge of administrative tasks include, but are not limited to, writing memorandums and letters, writing procedures and

instructions, etc.

Knowledgeable of Project Procedures and policies

Monitors employee contracts, and conducts exit interviews

Establishes and implements appropriate systems to provide necessary HR metrics

Provide metrics to program management on weekly basis

Assist as needed with employee relations investigations

Assists with visa accountability, visa applications, multi-entry visa requirements and prepares paperwork for visas

Manage and facilitate all aspects of processing SPOT Letter of Authorization (LoA) requests for employees and new hire

candidates

Assists with Letter of Authorization (LOA) renewal coordination for existing OCONUS employees

Serves as back-up for processing passport and visa documents when necessary

Create and edit PowerPoint presentations, conduct research and prepare reports, presentations and memos.

Coordinates with HR Departments to process travel arrangements for in-coming and out-going personnel

Prepare and submit detailed reports and travel reconciliation

Assists employees with Visa/Passport Applications, Leave Requests, and Emergency leave forms

Coordinated employee travel arrangements both domestic and international

W ork closely with Air Ops to ensure travel of all personnel to correct base

Assist in ensuring all employees comply with travel restrictions

Ending Rate: 80,000 Annually

Bases closing decided it was time to go home

September 2010 – February 2011

GoWireless – Las Vegas, Nevada

Executive Administrative Assistant

Coordinated all flights and hotels for executives

Facilitates communications and acts as a point of contact and liaison on behalf of the Regional Director

Organization and maintenance of each Director’s calendar

Maintains/coordinates meetings along with all logistics, catering, planning, follow-up, room reservations and TelePresence

Manages monthly org charts

Assist in month end closing, company financial reporting and statistical data reporting

Ending Rate: 33,000 Annually

Moved to Balad,Iraq

February 2009 – September 2010

Kellogg Brown and Root – Balad, Iraq

HR Associate – LOGCAP III – Data Cell

Tracked incoming and outgoing personnel for site accountability reports including transients

Maintain detail files of all employees and personnel data records

Advise as necessary employees of KBR HR policies and procedures

Maintain records of expirations of visas, passports, work permits, visa extensions

Assist coordination of work permit applications and status of application process

Prepare reports in conformance organizational needs to provide appropriate parties with necessary human resources

information

Enter and maintain employee information in HRIS systems to ensure that employee documentation is current

Research and consolidate information required for analysis of human resources operations and prepare special projects as

assigned

Ending Rate: 80,000 Annually

Resigned while on R&R due to gallbladder surgery

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KELLY UŠANOVIĆ ● ●

February 2008 – February 2009

Kellogg Brown and Root – Balad, Iraq

Billeting Technician

Interacts with customers on daily basis, informing customers of policies/procedures during check-in/check-out procedures

using good customer service skills

Provides keys and check-in/check-out documents to tenants

Monitors keys and ensure compliance with key control procedures

Assists tenants with lock-outs and other minor service issues

Maintains records related to occupancy, supply and office activity

Be aware of occupancy status in the managed units

Must become knowledgeable of reservation system, ensuring bookings are entered correctly

Handles furniture, linen or any other movement, and requests replacements as needed

Takes trouble/service calls for building maintenance and follows up on service orders with respective departments

Adhere to all DoS and KBR policies and regulations and SOP’s

Knowledgeable of all relevant safety standards related to area of responsibility

Ending Rate: 80,000 Annually

Promoted to HR – Data Cell

November 2005 –December 2007

Lear Siegler, Inc – Baghdad, Iraq

Regional Administrative Specialist

Administrative Specialist to the Regional Site Manager and Regional Operations Manager

Prepares general correspondence and personnel-related message traffic. Responsible for proofreading own work,

correction of errors, and creation of final copy

Performs data entry and spreadsheet work with a high level of accuracy

Maintained functional files and reviewed to ensure proper filing

Designed and produced new LSI logo used theatre wide

Coordinated employee travel arrangements both domestic and international

Analyzed and resolved issues with R&R tracking by defining methods and procedures

Implemented a clearing calendar for employees could check their flight dates

Created automatic Outlook messages to remind supervisors of employee clearing schedules

Developed desktop operation procedure to ensure continuity in procedures

Conducted exit interviews and processed documentation for personnel demobilizing from LOGCAP III

Created first draft of the leave extension form that is now used Iraq wide for LSI

Tracked personnel training schedules, as well as license and passport expirations

Ending Rate: 80,000 Annually

The contract for LSI was winding down at the time and wanted to pursue a longer lasting contract in Iraq.

October 2005 – November 2005

Lear Siegler, Inc – Baghdad, Iraq

Administrative Specialist

Administrative Specialist to the Regional Maintenance Manager

Control costs through such activities as inventory and asset management

Ensure that quality service work is performed on high priority equipment

Promote the shop and its services through exceptional customer interactions

Make sure the shop office is clean and presentable at all times

Participate in management decisions applicable to the shop

Dispatch mechanics to necessary locations for prioritized work

Additional duties include maintaining parts room and allocating parts to work orders

Ending Rate: 80,000 Annually

Promoted to the Regional Office

April 2005 – August 2005

Washington Group Int. – Baghdad, Iraq

Administrative Specialist

Served as primary assistant to the Deputy Project Manager

Calendar management

PowerPoint presentation development

Manage of office communications (email and telephone)

Arrange meetings and conferences, receiving/referring/answering mail

Compose reports, correspondence and memorandums, review drafts and finished documents for appropriate grammatical

usage

Answer questions relating to office operations and established policies and procedures

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KELLY UŠANOVIĆ ● ●

Trained local Iraqi personnel to effectively operate Microsoft Office software

Interpreted safety rules, operating instructions and procedure manuals

Supported overall operation of department through wide range of administration

Assisted project controls department in updating spreadsheets

Ensured discretion through confidential coordination of sensitive information

Ending Rate: 80,000 Annually

3 month contract – No longer a company

November 2004 – March 2005

Kellogg Brown and Root – Balad, Iraq

Administrative Assistant

Managed daily shift activities. Accountable for personnel, man-hours produced, routine services, up armor orders, and

recovery missions completed

Established filing system to track more than 2,000 Service Order Receipt files

Updated and maintained 110+ personnel files

Collected information and assisted employees in filling out the employee data sheets

Updated and maintained excel employee rosters and radio call sign list

Maintained and updated Access Database

Interpreted safety rules, operating instructions, procedure manuals and service orders.

Updated and maintained organizational chart for department structure; maintained office supply inventory.

Anticipated needs and accomplish responsibilities without direction

Proactively seek ways to relieve Supervisors of administrative detail

Screened incoming calls and correspondence, responding independently when possible

Acted as a liaison between department Managers, Supervisors and Staff in-house and off-site functions.

Ending Rate: 75,000 Annually

Left due to family emergency

September 2004 – November 2004

Kellogg Brown and Root – Balad, Iraq

Diesel Mechanic

Perform oil changes, clean air filters, check battery fluid levels, check tire pressure etc.

Receive repair orders

Conduct pre-convoy checks

Repairs/replaces parts as needed

Assist in the up-armor of all vehicles

Assist in the welding shop

Ending Rate: 75,000 Annually

Promoted to Administrative Assistant

September 2003 – September 2004

Jiffy Lube – Liberty Lake, Washington

Lube Technician

Receive repair orders

Lubricate entire car while looking for other items that may need repair

Perform oil changes, transmission flush, radiator flush, tire rotations, replace fuel filters, air filters, etc.

Explain services needed and being performed

Ensure the customer's vehicle is kept clean

Keep shop area neat and clean

Make certain all equipment is in proper working order

Operate tools and equipment in a safe manner

Comply with all laws and regulations pertaining to hazardous materials

Understand federal, state and local regulations, including hazardous waste disposal

Ending Rate: 8.25 Hourly

Winter is slow season and had the opportunity to relocate to Iraq

January 2000 – January 2003

United States Army – Various Locations

Light Wheeled Diesel Mechanic (63B)

Performs recovery operations on gasoline and diesel fueled light-wheel vehicles

Maintains brake systems, wheel/hub assemblies, suspension systems, steering systems, belts, hoses, alternator, and

battery components

Conducts scheduled services and preventative maintenance on vehicles in unit

Repairs/replaces parts as needed

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KELLY UŠANOVIĆ ● ●

Ensures fluid levels are at adequate levels (transmission fluid, wiper fluid, radiator fluid, etc.)

Conduct test drives

Rotate tires

Ending Rate: E4 – Specialist Pay

Fulfilled time in service – Honorable Discharge

EDUCATION AND TRAINING

High School Diploma 1998

North Idaho College, Coeur d’Alene, ID

Professional Development

US Army ULLS-G certification

LSI Administrative Specialist Training and Microsoft Access Training

KBR Training Ethics Training Tier I and II

KBR Trafficking in Persons

KBR Information Management

KBR Quality Control

KBR Frontline Customer Service

KBR Supervision

Defensive Driving

HIPAA Privacy and Rules

American Heart Association First Aid, CPR Certification

Ogletree Deakins Seminar: Record-Keeping – The latest wage and hour minefield

Ogletree Deakins Seminar: NLRB’s Attack on Employers’ Handbooks and Policies

Ogletree Deakins Seminar: Three Keys to Accountability

Ogletree Deakins Seminar: Protecting yourself from the social medial police

Ogletree Deakins Seminar: OSHA 2012: Enforcement initiatives, regulatory agenda & congressional oversight

Ogletree Deakins Seminar: Screening practices under attached – What employers can use to make hiring decisions.

Ogletree Deakins Seminar: Ethical Issues in Employment Cases.

E-Verify Training

AWARDS

Iraq Project Management Coin

HR Star (Human Resources Excellence awards) x2 •

Certificate of Achievement -Administration Training

W ynn “you earned it 2013” awards x3 •

W estern Region Site Manager Coin

Kellogg Brown & Root Certificate of Appreciation •

Central Region Site Manger Coin

Certificate of Appreciation for 332nd Air Expeditionary Wing •

US Army National Defense Ribbon

KBR certificate of achievement: completing AHA First •

Army Achievement Medal

Aid/CPR Course •

Army Overseas Tour Ribbon

Housing of the Month Award June 2008 •

Army Service Ribbon

Safety Award for 6000+ hours without injury •

Certificate of Appreciation from Project Management

OTHER

Open to relocation to anywhere

Valid US Passport – Expires 29 Dec 2020

Able to pass SR85 background check.(NACI Clearance)

Available for extended work hours, willing to work on holidays and weekends

Salary requirements are open

In addition to fluency in English I am also competent in speaking Bosnian, Serbian and Croatian.



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