Customer Service Sales

SONIA HYDER[pic]. *** Goldenwood Road North York, Ontario M2M 4A7 ? (647)

***-**** :*****.*****@*******.***

HIGHLIGHTS

. Thorough knowledge of all MS Office functions, word processing and

knowledge of databases to access and search for information

. Strong work ethic and a well rounded person with the aspiration to

succeed in any given task at hand.

. Excellent analytical skills and organizational skills

. Works well under pressure and the ability to handle stress with

minimal supervision

. Ability to solve problems and adapt to changing work environments

. Great communication skills, with the ability to express my needs in a

way to build bridges with colleagues, customers, and vendors

. Exceptional time management skills and the ability to prioritize tasks

and ensure to meet deadlines

. Team Player, with the capability to take a leadership role when

appropriate

. Excellent telephone etiquette and high customer service standards

. Advanced knowledge of customer service principles, techniques and

quality standards

. Skillful in Adobe Photoshop, Adobe Illustrator and Adobe InDesign

Kitchen Stuff Plus - Headquarters

Finance Department - November 2013 - Present

Administrative Support

. Data Entry of invoices payable to vendors

. Assist with investigations regarding invoicing errors

. Assist in getting approval on bills/expenses

. Assist Buying department to create purchase orders

. Inventory management and updating item cards

. Review damaged inventory reports from all locations on a weekly basis

. Maintain Paid Payables file and create new files when required

. Maintain, manage and organize "Payables invoices" email inbox

. Assist with the KSP Gift Registry Program

. Review and reconcile all charges for courier invoices

. Review and file sales batches from all stores

. Maintain files for all weekly store deposit logs

. Provide support to the accounting team as required

. Assist HR in telephone screening of candidates, new hire paperwork,

drafting contracts as required

Roots Canada - Headquarters

Merchandising Department - November 2011 - October 2012

Assistant Buyer

. Assist sales team in products analysis, development, competitive

pricing strategies and developing buy plan content

. Establish good rapport with Manufacturers, Vendors and Suppliers both

through phone calls and written communication

. Take detailed notes during Merchandise Review meetings, prepare a

summary and e-mail to all team members promptly following the review

. Be an active participant in Design and Product Development meetings

and fittings

. Liaise with internal and external departments promptly and

professionally, i.e., Web, Franchise, IT, Retail Operations, Design,

Finance, Distribution Centre, etc

. Review, analyze, construes data to execute product buys to assist the

buyer.

. Handle all issues/problem-solving and communication of these

resolutions to relevant departments. In-bound arrival at DC also

required further follow-up to ensure PO's (In-transits) are

prioritized where needed, closed and reconciled

. Maintain contact with vendors for product development

Adidas Group Canada

Procurement Department - April 2011 - October 2011

Supply Chain Buyer/Analyst

. Assisted sales team in products analysis, development, competitive

pricing strategies and developing buy plan content

. Cooperated as a liaison to sales team, finance, logistics and global

US departments to ensure communication and information was precise and

comparative

. Recognized and developed methods and solutions to consolidate orders

globally to best meet key account requests and commands

. Implemented tracking system for buy plans ordered and future orders in

production for product maintenance and business plan reviews

. Participated in sales meetings, buy plan reviews, provided input as to

better improve ways of business

. Coordinated and executed buy plans and procured all products required

for the TMaG brand within the published calendar timelines and buy

cycles.

. Worked with sales teams to implement, manage and execute customer

demand products to ensure revenue and monthly targets were met

. Reviewed, analyzed, construed data to execute product buys to assist

corporate sales teams

. Monthly reporting to Carlsbad operations teams on KPI's and other

measurements including reports required for supply chain in-bound

planning and stock flow

. Analyzed the order book and forecasts and assisted the product

marketing managers to forecast, plan and procure timely all related

golf product POs/forecasts for the TMaG brand

. Created In-transits for in-bound goods from Asia (off-shore),

Carlsbad/California and Duncan locations. Micro managed and resolved

any In-transit variances that may arise from creation to

reconciliation.

. Monitored and updated ETA dates on a timely basis.

. Handled all issues/problem-solving and communication of these

resolutions to relevant departments. In-bound arrival at DC also

required further follow-up to ensure PO's (In-transits) are

prioritized where needed, closed and reconciled

. Thorough knowledge of programs such as SAP, Citrix, Comfil & AS400

YM Inc

Accessories Buying Department - May 2010 - April 2011

Assistant Buyer

. Presented in weekly sales report meetings, analyzed sales numbers,

ROI, profit margins and product rankings

. Effectively monitored trends in business, fashion, market climate and

competition and was able to assess and respond to fluctuations.

. Worked directly with global vendors to ensure production and shipping

met desired outcomes

. Ongoing development of buying understanding of assigned categories

through product knowledge, store visits, industry visits, etc.

. Processed all purchase orders and revisions accurately and in a timely

fashion. Followed up on a weekly basis to ensure there are no

outstanding purchase orders.

. Open Order Report - completed all received orders, ensured accuracy of

information on report, and listed vessel information for import

orders. Finalized and submitted the open order report to Senior

Management

. Assisted in planning product assortment, focusing on price points and

cost.

. Developed relationships with vendors and suppliers; Communicated

regularly to ensure product development, initiation of new orders, PO

revisions, cancellations, shipping, packing, arrival dates, etc

. Maintained and updated assortment plans

. Thorough knowledge of the AS400

RGA Leatherworks

Ben Sherman Licensed, Oakville, Ontario - August 2008 - March 2009

Receptionist/Retail Coordinator

. Provided secretarial services as a receptionist, duties included: word

processing databases, mass mailings, answered phones, managed mail,

responding to email and fax inquires

. December 2008 - promoted to Retail Coordinator and managed and

merchandised Ben Sherman products at 8 Hudson Bay locations

. Created a formal rapport with employees and was a direct contact for

all merchandising inquiries

. Generated revenues by replenishing product through in-depth knowledge

of product offers and product features

. Provided after sale support by following-up with business clients

served

CIBC

Commercial Bank, Mississauga, Ontario - September 2006 - April 2007

Customer Service Representative

. Actively promote CIBC banking products and transaction services that

might better meet customer needs

. Provided support to sales team, ensuring all sales and service

objectives were met

. Provided exceptional customer solutions to new and existing clients

. Assisted in the training of new customer service representatives and

associates

. Working as a team player to meet day to day transactional and service

oriented tasks at hand

EDUCATION AND CERTIFICATION

Fashion Management -Business Diploma Program - January 2009-April 2010

Humber College Institute of Technology & Advanced Learning

. Related Courses: Retail Buying, Store Planning and Merchandising,

Fashion Business, Fashion Product Knowledge, Fashion History and

Forecasting

Ryerson University - September 2006 - April 2007

. Completed Business Management 1 Certificate Program at Ryerson

University

. Related Courses: Micro Economics, Macro Economics, Organizational

Behaviour, Human Resources Management, Accounting, Information

Technology Management

Chellsey Institute of Aesthetics - June 2008

. Achieved a Make-Up Artistry Certificate

Saboohi Salon & Spa - May 2014

. Achieved a Hair Design Certificate

REFRENCES AVAILABLE UPON REQUEST

Contact this candidate