Manager Sales

Chelsea Humes

805-***-****

*******@***.***

EXPERIENCE

Pappas Seafood, Houston, TX January 2010-Present

Front of the House Point Manager

• Provided highly-rated service for 6,000 guests per week including planning, staffing, serving as a

direct point of contact for complaints, and coaching team member.

• Guest relations manager for all guest feedback, responsible for following up with customers and

corporate office to ensure satisfaction.

• Planned and managed engaging all-staff meetings for over 80 staff members.

• Responsible for quarterly meetings for host, to go, bar, and trainers to ensure efficient guest services,

and conducted monthly seminars to keep staff up-to-date on licensing requirements and business

goals

• Regularly exceed restaurant financial goals by accurately forecasting labor requirements and

overseeing budgets to efficiently manage labor needs.

• Helped to meet service, sales, projected profits, and headcounts for each day.

• Worked daily with Microsoft office with programs like word and excel to create schedules, coordinate

banquets, project sales and labor forecasts, and keep track of sales.

• Effectively lead team of 50 servers, motivating excellent guest service by implementation of in-house

training, incentive programs, and productivity metrics.

Floor Manager January 2010-2012

• Mentored all junior managers using monthly reviews, providing constructive feedback, and

collaborating to create a plan of action with weekly follow-up.

• Effectively managed service staff using shift reviews, creating opportunities for advancement,

through 30 and 60 day evaluations.

• Interviewed, provided orientations, and performed all mock services for new hires

Old Spaghetti Factory, Newport Beach, CA June 2008-August 2008

Restaurant Internship

• Rotated through all positions in a restaurant; Hosting, Serving, Bussing, Cook, Prep Cook, Shadowed

Managers, Office Work, Inventory

• Counted out banks of all servers, bar tenders, and back up banks, and imputed profits into the

computer to be sent to headquarters

Brophy Brother’s, Santa Barbara, CA January 2007-July 2007

Cashier / Lead

• Responsibilities included assisting customers and selling merchandise. Excellent communication and

problem solving skills were required to facilitate solutions to customer complaints and problems.

• Entrusted with a cash register for cash and credit card transactions and balancing transactions at the

end of each shift.

• In charge of inventory of all merchandise in the store, ordering and pricing of new merchandise, and

processing returns and exchanges.

• Used computer technology for processing the various transaction types.

EDUCATION

Northern Arizona University, Flagstaff, Arizona

Bachelor of Science (BS) Business Degree

HONORS, AWARDS, ACTIVITIES

Dean’s List, Northern Arizona University, 2008, Member of Alpha Omicron II, Fall Semester 07 to 09, Serve Safe

Certificate, TABC Certified, I9 Certified, Orientation Certified

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