Quality Assurance Staff

Pamela Gibson-Jones, M.Ed**410-***-******443-***-**** cell

Email: *******@*****.***

Education LGPC Candidate Coppin State University 2012-Present

Master of Education (Vocational Rehabilitation Counseling), 1988

Coppin State University

Bachelor of Science (BSW), 1985 Morgan State University

Associate of Art (Human Services), 1981 Baltimore City Community College

Employment

2013-Present Director Substance Abuse Treatment Services

Baltimore Crisis Response Detox Unit

2041 E. Fayette St., Baltimore, MD 21231

Responsible for the day to day operations of the Detox Unit including reviewing and updating

policies and procedures. Supervision and training of staff, including in-service training. To

keep program current regarding regulations of the local/state and federal guidelines. Prepare

charts and program for monitoring by the funding agency Behavioral Health Services. Conduct

annual staff evaluations; schedule/facilitate weekly case management meetings. Recommend,

interview, hire and terminate staff. Interact with co-occurring clients and their families; survey

internal and external customers; attend program related activities; develop quality assurance

practices, and serve on committees as requested. Knowledge of alcohol, prescribed medications

and drug treatment including Bupernorphine/Suboxene, Phenobarbital, prescribed medication

and Methadone detoxification.

2010-2013 Program Developer Coordinator (Contractual),

Morgan State University (The Center for Continuing and

Professional Studies) 1700 E. Cold Spring Lane, Room 302

McKeldin Center, Baltimore, MD 21251

Assist the faculty of Continuing & Professional Studies with development and delivery of

programs, courses, workshops, conferences and coordinated educational content using the latest

technology; traveling between schools, company locations, meeting with administrators and

other employees; evaluation and expansion; public speaking, research, knowledge management,

and all external relationship management; assist with administrating TOEFL test; contributed to

the retention efforts of the university by registering students (using Banner); provided personal

adjustment counseling, career planning and academic advisement to students enrolled in the

Academic Recovery Program (ARP); coordinated Summer Camps; provided administrative

support to the Dean/Director; participated in marketing activities and all other efforts to promote

and publicize the program; Board Member of the Enrollment Management and Veteran Services.

2012-Present DWI/DUI Instructor (PT), Maryland Drive, 6851 Oak Hall Lane,

Columbia, MD 21045

Teaching of the 12-Hour Alcohol Education Program to MD drivers convicted of a DWI/DUI;

conduct alcohol assessments to determine appropriate education services.

2011-2013 Program Administrator/Consultant (PT), I Can’t We Can Counseling

Center, Inc; 4432 Park Heights avenue, Baltimore, MD 21215

To keep program current regarding regulations of the Maryland Department of Health & Mental

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Pamela Gibson-Jones, M.Ed**410-***-******443-***-**** cell

Email: *******@*****.***

Hygiene (DHMH) and the Alcohol & Drug Administration (AADA); to ensure that all local/state

and federal laws and regulations are followed; coordinate the certificate and accreditation

process involving outside agencies; to oversee and supervise the day-to-day operations of the

clinic including conducting annual reviews of all policies and procedures; staff meetings; to

hire/terminate staff; to conduct annual staff evaluations; schedule/facilitate staff trainings;

interact with dually diagnosed clients and their families; survey internal and external customers;

attend program related activities; develop quality assurance practices, and serve on committees

as requested.

2007-2011 Consultant/Program Developer, 4 Walls Health Services, Inc,

6609 Reisterstown Road, Baltimore, MD

Responsible for planning/designing and development of a private drug treatment facility; duties

include completion of application process to obtain SAMSHA, DEA and ADAA certifications;

developed a policy & procedures and employee’s manual; designed a personnel file according to

Maryland state and federal guidelines; job descriptions; developed a client handbook; designed

client charts and program forms; developed budget; established personnel costs; developed

program’s evaluation system and marketing materials to distribute to the community.

2007-2009 Clinical Addictions Supervisor, I Can’t We Can, 4432 Park Heights

Avenue, Baltimore, MD

Directed the nature of over-all program activities of an Intensive Outpatient (IOP) and Outpatient

(OP) addictions treatment program; assisted in the preparation of grants; managed project

budgets; developed policies and procedures; reviewed personnel actions; supervised staff;

conducted quality assurance according to the State Department of Drug and Alcohol

Administration (ADAA) and Baltimore Substance Abuse Systems (BSAS) guidelines.

Knowledge of alcohol and drug treatment including Bupernorphine and Methadone

detoxification.

2005-2008 Independent Contractor/Certified Addiction Specialist

Delta-T Group Maryland, Inc. * Behavioral Healthcare Staffing

Specialists*10632Little Patuxent Parkway * Suite 112 * Columbia, MD

21044 * 800-***-****

Temporary Assignments: Department of Juvenile Justice (DJJ) * Drug Court * Gay Street

Baltimore, MD 21202 Addiction Specialist/Juvenile Counselor

Provided Case Management and counseling services (individual and group therapy) to

emotionally disturbed/at risk youth 13 -18 years old assigned to drug court and their

families. Represented youth in court and advocated on their behalf; referred youth and

their family members to outside agencies for assistance. Attended pre-trial hearings and

interdisciplinary meetings with the assigned Judge, State’s Attorney, Defense Attorney,

Juvenile Case Managers and Social Workers on clients’ behalf.

Total Health Care * 1501 W. Saratoga Street * Baltimore, MD 21223

Addiction and Intake Assessment Specialist: Conducted intake and assessments of clients

entering program for Bupernorphine treatment and/or detoxification; evaluated and referred

clients for mental health services: provided case management services; crisis intervention;

conducted individual and group therapy; advocated and referred clients to outside agencies for

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Pamela Gibson-Jones, M.Ed**410-***-******443-***-**** cell

Email: *******@*****.***

additional services.

2006-2007 J.A.E.L. Health Services * 10176 Baltimore National Pike * Ellicott

City, MD 21042

Clinical Supervisor – supervised Addiction Counselors (4); audited charts; developed and

implemented policies and procedures; provided case management services to clients receiving

Methadone treatment; conducted interdisciplinary meetings with counselors and the medical

staff; evaluated program performance and outcomes; assured state regulations were adhered to;

participated in the state and CARF evaluations and accreditation of the program.

2004-2005 Morgan State University (M.O.S.T. Program) * 1700 Cold Spring Lane *

Room 324 Banneker Building * Baltimore, MD 21251 * (443) 885-

3155 Advisor/Counselor: Provided a range of psychological and counseling services to support

the emotional, interpersonal, social, and career development needs of students. Helped students

to define goals, make decisions, and solve problems related to personal, social, academic, and

career concerns. Conducted basic research/program evaluation, strategic planning and prepared

a variety of written correspondence, reports and other materials required by the program.

Assisted the Dean of Continuing Studies in grant and proposal writing to solicit funding for the

program; attended meetings with funding agency to explain programs objectives and goals.

2004-2005 Baltimore City Community College * Liberty Heights Avenue *

Baltimore, MD 21216

Adjunct Professor: Instructor for Allied Health/Human Services students participating

in Field Placement. Responsible for developing skills in adult learners; designing and

implementing well-received lesson plans; effectively counseling students on goals,

objectives and plans.

2003-2004 Collington Square Re-entry Program (CSRP) * 1234 Mura Street *

Baltimore,MD 21205

Addiction Therapist (Part-Time): Conducted screenings, assessments, and counseling

to individuals recovering from alcohol/drug addiction and mental illnesses seeking job readiness

training. Provided a range of psychological and spiritual counseling services. Conducted

individual and group therapy sessions and provided staff development trainings on Relapse

Prevention techniques; conducted quality assurance according to DAA & BSAS guidelines.

Provided cross training to staff.

2001-2003 Greater Baltimore Medical Center (GBMC)

1200 E. Fayette Street, Baltimore, MD

Substance Abuse Coordinator: Responsible for the daily operation of the addiction program;

supervised clinical staff; reviewed and evaluated program performance; selected and discharged

Addictions Specialist; interviewed and trained new hires; ensured compliance with state and

federal guidelines pertaining to alcohol and drug treatment; reviewed charts; and prepared

program for Alcohol and Drug Administration reviews.

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Pamela Gibson-Jones, M.Ed**410-***-******443-***-**** cell

Email: *******@*****.***

1999-2001 Heart’s Place Services

St. Paul & 23rd Streets, Baltimore, MD

Shelter Director: Responsible for the day-to-day operations of the seasonal shelter for men,

women and children. Hired staff, trained volunteers, attended speaking engagements, and

assisted with fundraising.

1994-1998 Johns Hopkins Women Comprehensive Center

911 N. Broadway, Baltimore, MD

Addiction Therapist: Conducted individual and group counseling to women in methadone

treatment program. Responsible for providing case management services and appropriate

documentation in client’s charts according to state and federal guidelines.

License/Certification/Awards:

• Certified Associate Counselor-Alcohol & Drugs (CAC-AD), 2001

• Addiction Supervisor Accredited, 2002 Board of Professional Counselors

• Certified Disaster Mental Health Response Specialist, 2011 Association for Advanced

Training in the Behavioral Sciences (AATBS)

• Certified Sports & Mental Health Counselor, 2003 American College

• Clinically Certified Forensic Counselor (CCFC), 2001 American College

• Clinically Certified Domestic Violence Counselor (CCDVC), 2001 American College of

Forensic Counselors

• Member of Phi Theta Kappa Honor Society, 1982

REFERENCES AVAILABLE UPON REQUEST

SALARY NEGOTIABLE WHERE APPLICABLE

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