Customer Service, Sales, management

Innovative professional ** with years of progressive customer service and

sales experience with a proven record of success. Exceptional

leadership, organizational, oral/written communication, interpersonal,

analytical, and problem resolution skills. Quick study, with an ability

to easily grasp and apply new concepts, methods and technologies. Thrive

in both independent and collaborative work environments. Skills to drive

business growth, capitalize on new revenue potential, and manage all

aspects of daily business operations.

PROFESSIONAL EXPERIENCE

Verizon Wireless

Nov 2012 to Present

Indianapolis, In

Government Account Executive

. Territory includes 5 counties in Southwestern Indiana

. Customer Base Includes Local And County Governments, K-12 Schools,

And Non-For-Profits

. Prospecting and Cold Calling from Salesforce.com and foot blitzing

. Solution-Based Selling

. Train Customer on Equipment, Features, Benefits

. Consultative selling of wireless technologies through key business

partnerships

. Streaming process and enhancing productivity while showing ROI for

new and existing customer base

. Process orders and reports

. Account Management

Office Team-temporary assignment with Kroger transportation

May 2012 -Oct 2012

. Scheduling product deliveries into 9 Kroger distribution facilities

Private Label Caskets-Buchanan Group Services

Sep 2011 -Mar 2012

Indianapolis, IN

Account Executive

. Cold calling prospective accounts to qualify for distributor

program

. Provide product training to distributors

. Provide customer service

. Build customer rapport with existing customers for residual sales

. Make joint sales calls with distributors to funeral homes

. Represented the company and developed ties with potential clients

in trade shows and conferences.

. Provided requested information from Internet leads

Knauf Insulation

1985 - 2011

Shelbyville, IN

Building Insulation Product Manager (2009-2011)

. Managed specific products within each product line. Active product

line optimization.

. Developed a cost model in order to predict impact for potential

component cost changes.

. Supervised product development projects and coordinated initiatives

across internal departments.

. Prepared and maintained annual budget.

. Monitored and disseminated customer feedback and competitive

intelligence gathered through sales contacts, including product

quality issues.

Manager, Inside Sales (2007-2009)

. Managed staff of 16 full-time Inside Sales representatives.

Responsible for team motivation and mentoring.

. Selected candidates and conducted interviews.

. 100% retention during my tenure of all 16 members of the Inside

Sales team.

. Presented new-hire and on-going staff training. Identified

personal and/or professional training and/or skill enhancement

resources and opportunities.

. Monitored and documented individual and team performance.

. Coached and disciplined staff; initiated and enforced internal

systems, policies and procedures.

. Implemented innovative solutions to facilitate internal and

external conflict resolution.

Field Sales Representative (2001-2006)

. Supported $15 million territory.

. Consistently met sales forecasts and stayed within territory

budget.

. Utilized Value Focused Selling in day-to-day operations.

. Performed needs analysis and recommended products.

. Conducted annual business planning as well as follow up sessions

with key accounts.

. Provided pricing, updated literature, technical data, new product

information to insure specifications were maintained and up-to-

date.

EDUCATION

Indiana Wesleyan University

Bachelor of Science Degree, Management

Magna Cum Laude

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