Customer Service Technician

William D. Sundberg

*** ********* *****

Crystal Lake, IL. 60014-7816

Phone: 815-***-****

Cell: 815-***-****

e-mail: **********@*****.***

Employment History:

CompuCom., DesPlaines, IL.

FROM: March 2014 to Present

Field Service Technician for repair of all Xerox Solid Ink, Laser Printers and HP

Laser Printer. Position requires expert diagnostic skills and precise time

management. Clients include AT&T, Citigroup and PNC Banks as well as at

home clients.

CBIZ Network Solutions, Maryland Heights, MO.

FROM: October 2000 to March 2014

Field Service Technician providing problem solving skills for Cisco Routers, Hewlett

Packard CPU’s, Hughes Satellite Dish/Receiver, Dell Servers, APC UPS Devices,

Brother Copier/Scanner/FAX devices, Hewlett Packard and Xerox Printers, Toshiba,

Avaya/Partner and Spirit Phone Systems, Structured Cabling CAT5e/6 and RG59/6 to

Edward Jones Branch Offices in Northern Illinois and Southern Wisconsin. Position

requires precise diagnostic skills coupled with mechanical aptitude and time

management skills to problem solve in a professional investment brokerage.

Pitney Bowes Inc., Schaumburg, IL.

FROM: November 1998 to October 2000

Employed originally in the position of Customer Service Installation and Training

for Transcape, a division of Pitney Bowes. Provide on-site setup, technical

training and updating of the Ascent and Ascent Solo Hardware/Software. Since

August 1999, employed as CSR/Technician by Mailing Systems Division of

Pitney Bowes. This position requires problem solving skills to define and ability to

effect repair of Core Level, Mid Level Mailing Systems and Advanced Mailing

Systems on-site, as well as time management skills.

Media One, Div.of US West, Rolling Meadows, IL.

FROM: November 1997 to November 1998

Field Service Technician and Installer of Broadband Digital Cable Modems and

TV. Position required technical knowledge of head-end operations, problem

solving and time management skills. Ability to work directly with subscribers was

essential to position.

Gaertner Scientific Corporation, Chicago, IL.

FROM: March 1990 to October 1997

Service and Sales of non-contact optical measuring devices to Semiconductor

and Machine Tool Industries. Company accounts were many of the leading

Fortune 100 Corporations in the USA. IBM, 3M, AT&T and General Motors are an

example of customer base.

SKILLS:

Ability to present complex subject material in a clear and concise manner. Strong

interpersonal and communication proficiency. Expertise in presenting a positive

product demonstration coupled with a mature and well-groomed appearance.

Certified in Windows 95, Windows NT, Windows CE, Windows XP and Windows

7/8 . Literate in Windows 98, Windows XP, Windows 7/8 and Microsoft Office.

EDUCATION:

Bachelor of Science Degree from NE Illinois University, Chicago, IL.

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