Customer Service Representative

ShaTavia Barrance

Dallas, Texas *****

682-***-**** ? ***************@*****.***

Customer Service Representative

SUMMARY OF QUALIFICATIONS

Polished, professional customer service rep offering: 3 years of experience

providing customer support in busy call center environments for retail,

insurance, banking and mailing industry employers. An unwavering commitment

to customer service, with the ability to build productive relationships and

resolve complex issues.

EDUCATION & ACADEMIC EXPERIENCE

Bachelor of Science - University of Texas at Tyler, Tyler TX

PROFESSIONAL EXPERIENCE

Extend Health September 2013 - May 2014

Application Data Processor

. Handled inbound phone calls with a call volume of 12 calls per day

. Monitored the intake and processing of Medicare enrollment

applications for retirees

. Accurately completed insurance applications while ensuring all

government and insurance carrier compliance regulations are met

Bank of America November 2012 - July 2013

Loan Specialist

. Negotiate payment arrangements with customers who have delinquent

loans

. Review and explain escrow statements

. Collect and analyze information about the customer's financial

situations

. Answer approximately 75 incoming customer calls received through LAMP

system daily

. Discuss and respond to inquiries regarding loan types and terms

Wingspan March 2011 - October 2012

Loan Originator

. Track and compile important transactions for FHA, SFO, HFI, Fannie Mae

and Fredde Mac loans

. Cross reference information documented on loan applications with

source documents for accuracy and completeness

. Research borrower accounts utilizing various customer systems

. Processed 20-40 loans per day

. Review all open workout plans with borrowers to identify missing

documents and obtain complete financial packages

. Monitor assigned queues and follow up accordingly with borrowers in a

timely manner

. Assist with other special projects such as create checklist for loan

modification portal

Telvista October 2009 - March 2011

Customer Service Representative

. Responded to inbound phone calls with a call volume of 75 to 100 per

day

. Transferred customer calls to appropriate staff

. Researched and resolved customer inquiries and complaints

. Scheduled and resolved customer inquiries and complaints

. Scheduled appointments with various maintenance vendors

. Processed 100 to 300 customer maintenance work orders

The Home Depot November 2007 - July 2009

Inventory Clerk/Cashier

. Accurately tracked and recorded inventory to ensure its availability

for purchase

. Organized physical inventory in an efficient manner to improve the

consumer shopping experience

. Responsible for examining and investigating misidentified or out-of

balance items and for determining the causes for the discrepancies

. Accurately and efficiently operated front end cash register with

prompt checkout

. Maintained awareness of all promotions and advertisements

February 2005- September

2007

Atria Copeland

Dietary/Receptionist

. Provided assistance to the cook in the preparation and service of meals

. Followed federal and state long term care regulations and dietary

department polices and procedures

. Maintained the general filing system and filed all correspondence

. Performed clerical duties in order to maintain Atria's administration

main activities

. Answered incoming telephone calls, determined purpose of calls and

forwarded calls to appropriate personnel or department.

TOOLS & TECHNOLOGY

. Windows, Microsoft Excel, Power Point, Word, Internet Explorer, Adobe

Acrobat Standard 9.0,FHA connection, Iportal, Homesaver, CRM tool,

Intellimod, Asset Management

Contact this candidate