Customer Service Assistant

Jordan Sloan

**** * ******** **., *******, IN ***02

260-***-**** *******@*******.***

Education

Indiana University, Bloomington, IN (August 2014) GPA: 3.0/4.0

Bachelor of Arts

Major: Anthropology

Leadership Experience

Indiana University Willkie Judicial Board, Bloomington, IN (August 2012-May 2013)

Student Board Member

• Efficiently collaborated with other student board members during formal meetings, regarding misconduct in academic

residence halls

• Conducted judicial conferences with students who violated Indiana University’s Code of Student Rights,

Responsibilities, and Conduct in order to establish rapport while also informing them of the Universities Code and why it was

established

• Communicated the importance of maintaining a safe and mutually pleasant atmosphere for all residents through

academic sanctions related to the area of the Code which was disobeyed

Willkie Library Displays Team, Bloomington, IN (August 2013-May 2014)

Educational Organizer

• Promoted the Indiana University Campus and Bloomington township through monthly displays by providing facts and

educational texts and visuals, increasing students motivation to become involved outside of the classroom

• Assisted other team members in their various independent displays by providing them with feedback and ideas relative

to the success of their projects, as provided by patrons of the library

• Coordinated with the library supervisor and other team members in order to assure that independent displays were

appropriate and of upmost quality, through the participation in monthly meetings used to market and evaluate all future

displays

Work Experience

Wabash Carnegie Public Library, Wabash, IN (January 2009-August 2009)

Student Assistant

• Assisted head librarian by greeting patrons, discharging and checking in materials, answering questions regarding

library collections and computer functions, and performing transactions related to patron’s overdue fines

• Devoted time to maintaining the positive reputation of the library by organizing all materials in the most convenient

manner for patrons

Isolatek International, Huntington, IN (Summers 2010-2012)

Production Crew Member, Night Shift

• Maintained production areas by cleaning in and around factory machines, keeping up the foundry’s appearance and the

operation of the machines running smoothly

• Fulfilled exporting orders in an effective manner with the use of a skid loader

• Operated in an efficient manner, often improvising new ways to complete a task, in order to reduce factory lag time

and improve the factory’s production quota per shift

• Given responsibility to independently attend a safety training session and I implemented this knowledge throughout the

work environment, promoting company’s efforts to reduce on site incidents

Pirates Cove Marina, Andrews, IN (May 2013-August 2013)

Customer Service

• Targeted customer satisfaction by providing speedy, friendly service

• Fulfilled customer orders in a fast paced environment, often taking food orders, accomplishing cash transactions, and

preparing food for more than five orders at a time during lunch rush

• Encouraged co-workers to maintain a sanitary, yet time efficient environment by organizing our time and

responsibilities to maximize customers’ needs

Indiana University Residential Programs and Services, Bloomington, IN (January 2012- May 2014)

Student Assistant

• Gained a broader understanding of general library operations through the receiving, processing, and organizing of new

and current materials

• Enhanced customer service through a positive and appropriate attitude and organized appearance of the workplace

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