Customer Service Manager
Resume:
Robin Wanson
***********@***.***
Summary:
Extensive administrative experience. Excellent organizational and interpersonal skills. Computer literate.
Good at meeting deadlines and handling pressure situations. Very reliable and flexible with a strong desire
to succeed.
Qualifications:
Clerical Skills: Bookkeeping, filing, data entry, 10-key by touch, type 50 wpm, cashiering, general office duties, 20-
30 line reception w/voicemail, Extensive knowledge of travel planning
Interpersonal Skills: Strong customer-relations orientation, Excellent with people. Friendly, Outgoing. Develops
excellent relations with co-workers, Team player
Personal Strengths: Quick learner, self-motivated, reliable, works well without supervision, very strong desire to
succeed
Software and Computer Competencies: MS Word, MS Project, Excel, PowerPoint, Outlook, Project
Management, ADP Payroll, Report Smith, Alpha 4 Database, Easy-link Communications, Professional Writes,
Interactive and Email Communications, Access, ACT, Quickens, On-line services: UPS, Fed-Ex, Airborne, DHL
Couriers, Winfax, Timberline, Quick Books, Peachtree, Jonas Database
Employment:
MDA Builders 02/07 – 04/09
Project Coordinator/Office Manager Houston, TX
Residential High Rise Loft Construction
• Managed all new hire and terminated employees for jobsite
• Answered all incoming phone calls
• Handled all travel arrangements for the field Supervisors
• Created and managed Companies Policies and Procedures for HR Department
• Organized Companies Safety Manual
• Maintained and organized all incident reports
• Organized setting up new hire to attend safety course with OSHA
• Ordered and maintained all safety gear and supplies and materials
• Recorded minutes for our safety meetings we had once a week
• Managed all conference calls for the company
• Performed payroll for 15 employees
• Maintained monthly pay applications for Subcontractors & General Contractor
• Coded all bills to cost codes for payment each month
• Pulled and applied for all City permits for the jobsite
• Scheduled all inspections for jobsite
• Ordered all materials and supplies for jobsite
• Processed all Change Orders for each Subcontractor
• Processed all employee expense reports as well as petty cash receipts
• Maintained all Subcontractors contracts and Change Orders and Submittals
• Processed all incoming invoices for Accounting into Timberline
• Processed all incoming mail and outgoing mail
• Maintained and managed all computer and copier repairs
• Ordered safety supplies for jobsite and office
• Maintained filing system
• Ran errands for jobsite
• Provided customer service to clients via phone correspondence and written correspondence
• Handled confidential and non-routine information.
Hanover Company 03/01 – 02/07
Construction Administrative Assistant Houston, TX
Multi-Family and Loft Apartments Construction
• Managed new hire and terminated employees for project
• Provided and answered insurance and 401K information to new employees
• Maintained supervisor and staff member appointments and travel calendars
• Answered multi-line phone system
• Managed job costing for project of all materials and supplies
• Processed weekly status report and job site photos for Development team and subcontractors
• Processed weekly expense reports and petty cash reports
• Processed and managed payroll for 19 employees
• Performed monthly draw for subcontractors for payment of completion of work
• Processed and filed all purchase orders and change orders
• Scheduled the tracking of all project materials and supplies
• Processed all building and city permits for project
• Inscribed all safety meeting minutes for Subcontractor and Contractor
• Ordered and maintained all safety equipment, supplies, and gear
• Processed all incident reports
• Performed the setting up of all OSHA classes for new hires
• Managed and processed getting all employees to the correct hospital if they were injured on the job
• Managed setting up all conference calls for the field
Amana Heating and Cooling 10/96- 02/01
Office Manager Houston, TX
A/C & Heat Systems
• Answered all incoming calls on multi-line phone system (12 incoming lines)
• Accts. Payables / Accts. Receivable: Code all bills to proper account. Forward all bills to corporate
office.
• Supported Sales Staff for 7 sales representatives: Create, execute and follow up on memos, letters,
documents and spreadsheet presentations
• Assisted Sales Manager : Print and follow through on reports such as: Accruals, Tally Sheets and
Ranking Reports
• Operations Support: Copy, file, print invoices. Create shipping labels. Order and maintain office and
shipping supplies
• Branch Support: Order and maintain advertising, marketing supplies.
• Created and maintained pricing sheets
• Created banners and flyers for special events using computer graphics
• Designed and edited various computer-generated forms
• Recorded attendance and completed weekly time cards for 7 employees
• Opened, sorted and distributed large amounts of daily incoming mail
• Maintained company mailing list
• Processed all invoices and employee expense reports on a weekly basis
Phoenician Maritime Group 6/92- 10/96
Office Coordinator / Assistant to Vice President Houston, TX
Shipping of Import and Export goods
• Answered all incoming calls on multi-line phone system (25-30 lines)
• Organized travel / party arrangements for company Executives
• Provided personal assistance to President and V. President on a daily basis
• Order and maintain office and computer supplies
• Set up repairs for copier and fax machines
• Opened, sorted and distributed large amounts of incoming mail on a daily basis
• Recorded attendance for 25 employees
• Maintained company mailing list in database
• Update website for new sailing schedule once a week and faxed to customers
• Quoted inbound and outbound rates for South American ports
• Performed Data entry for all departments
• Filed new tariff rates for Global Lines including import and export rates
Education:
Graduated from Conroe High School, Conroe, TX
Massage Therapist
North Harris Community College - Basic Studies
University of Phoenix Online
Gulf-Coast Career workshops - Huntsville & Woodlands, Houston, TX
Notary for State of Texas
REFERENCES AVAILABLE UPON REQUEST
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