Sales Customer Service

Jeannie Reid

**** ******* ***, *** ****, CA ***18, 408-***-****, *********@*****.***

QUALIFICATIONS

Extensive experience in accounting, order management and office management completing multi-task high volume assignments quickly and accurately.

Record of success in project coordination, executive senior staff support, marketing, customer relations, communications, meetings and conferences ensuring efficiency and quality control.

Provide bill payments, expense reports, buyer and operations activities. Interact well with all levels of the organization. Build rapport with associates and fully support cooperative efforts.

Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and Oracle, SAP and Quick Books. Assist in training and supervision; proficient in program operations and relationship building.

PROFESSIONAL EXPERIENCE

Office Team, Santa Clara, CA 8/2013 – 6/2014

Project Coordinator

Provide effective office activities including customer service, administrative details, quality control and use of accounting skills. Resolve specific issues, complete projects and manage follow-up

• Demonstrate interpersonal skills and expertise in troubleshooting details of sales orders, confirm credit terms and booking requirements

• Identify and execute various sales order enhancements ensuring compliance to business policies, provide order tracking, reconcile order acknowledgements

• Manage all communications with regard to sales department orders and process customer orders

• Monitor vendor performance, evaluate work orders, process invoices and freight claims, provided all required approvals

Nelson Staffing, Campbell, CA 8/2012 – 5/2013

Executive Assistant

Administrative responsibilities involved allocation of resources for successful task performance

• Recruited and hired office contractors, maintained equipment, arranged meetings, managed calendar and travel arrangements, processed A/P and billing

• Ensured security, integrity and confidentiality of data, managed company cell phone accounts, processed expense reports

• Provided HR administrative functions: job postings, recruiting, maintenance of personnel files

eIQ Energy, San Jose, CA 7/2010 – 7/2013

Office Manager

In multi-faceted role supported Operations, Sales and Marketing departments relating to HR, accounting, administrative and supervision of clerical, shipping and receiving staff.

• Established policies and procedures

• Processed A/P and A/R, invoicing, expense reports, cash applications, bank deposits and reconciliations

• Coordinated employee events, travel arrangements and assisted in special projects

KB Homes, American Financial Services, South Bay Area 1/2002 – 6/2010

(Equity Office, Borland Software, Medarex, Golden State Tees)

Office Manager/Executive Assistant/Accounting Manager

Autoweb.com, Santa Clara, CA (Four Years)

Executive Assistant/Accounts Receivable Manager

Seagate Technologies, Santa Clara, CA (Two Years)

Accounts Receivable Acting Supervisor

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