Engineer Customer Service

TRACEY BLACKMANN RESUME

**** ** ************ **** **** St Lucie Florida 34953

Cell: 561-***-**** Home: 772-***-****, email: t **************@*****.***

Executive Summary

Objective: To work in an environment that is continuously progressive where I can contribute to the development, success

and profit of the company. I am ambitious, industrious, flexible and possess in-depth knowledge of engines, motor vehicles,

construction, industrial and marine equipment. I am self-motivated and resourceful, adaptable and possess the ability to

communicate with management, staff and customers. Always willing to learn, I am flexible and organized with strong analytical

and problem solving skills.

Core Qualifications

Operations management Customer-oriented

Staff development Defensive driving

Staff training Great attitude

Supervision and training Lifting up to 50 lbs

Calm under pressure Clean DMV record

Professional Experience

Technical Coordinator / Senior Training Officer/ DFSEc

July 2011-March 2014

FT Farfan Limited - San Juan, Barataria Trinidad West Indies

Perform function of DFSEc (Distributor Field Service Engineer counterpart) for Cummins Distributorship as part of the Heavy

Service department. Role included supervising technicians, delegating jobs, ensuring jobs are completed on time, and tested

before returning to customer.

Support technicians out in the field, perform warranty decision and warranty administrative duties, provided technical

support and training to technicians, worked with INSITE and INPOWER electronic tools. Develop and maintain in-house

training programs, assess technicians capabilities,

made recommendations for Cummins service Training. Uploaded technician training results on Cummins QSOL updated

WWSPS for company profile and information according to Cummins requirements. Established relationships with new and

potential customers. Created service contract opportunities.

Marine Base Engineer

January 2010 to January 2011

Trade Winds Cruise Club / Bequia Yacht Club – Bequia, St Vincent and Grenadines

Repair, service and maintain the Company's fleet of Catamarans for charter. These included dinghys, inboard and outboard

engines, 12, 24, 48, 110 and 220 volt electrical repair, starters and alternators, generators, lighting, plumbing, hydraulics, a/c

and refrigeration, windlass, winches, heads, through hull fittings, installations and rigging. Replaced cutlass bearings,

assisted with docking, rope repair, mooring balls etc.

Floating Ship Engineer

October 2009 to December 2009

Islandwide Shipping – Kingstown, St Vincent & Grenadines

Performed 2nd engineer duties on Vessels MV Persia 2, MV Anita P and MV Carroll. Worked on Dry Dock at

Ottley Hall Marina in St Vincent & the Grenadines, preparing MV Carroll for sea service. This included, welding, electrical and

mechanical repairs, hydraulics, installations of generators and holding tanks and other related duties.

Academy of Auto Mechanics: Vice Principal / Marketing / Diesel Mechanic Tutor.

July-September 2009

Generated new business for the school by introducing new programs and short courses. Example: I introduced and taught the

defensive driving course. Trained students according to City and Guilds requirements.

Prepared for new student intake, supervised exams, was involved in accreditation process and program

development, planned school yearly activities as pertained to staff meetings for both full and part-time tutors.

Organized parent teacher meetings, assisted & advised students on career choices, on the job training and job placement.

Assisted Principal and Managing Director with some of their duties where needed.

Self Employed.

February-June 2009 St Vincent and the Grenadines.

Repair service and maintain cars, trucks, small and heavy construction equipment backhoes, concrete mixers,

fork lifts, small and large boats and engines.

Senior Construction Plant Inspector

October 2008 to January 2009

NH International Trinidad - San Juan, Trinidad

Controlled the operations of the plant department which included managing operations of transport department,

stores department, small & heavy equipment repairs department, scaffolding department, machine operators, purchasing, &

administration. Equipment included lighting towers, FG Wilson generators, caterpillar machines, John Deere and JCB

machines, Tower cranes, Sullair and Ingersol Rand compressors, Benford compactors, Ransomes Rammers and Honda

small engines.

The company suspended 5 of its 7 contracts due to the global economic downturn and I was laid off.

Workshop Supervisor

January 2006 to September 2008

C.O. Williams Construction – Kingstown, St Vincent and Grenadines

Responsible for department in Managers absence.

Main duties were delegating tasks and ensuring mechanics perform their duties.

Train staff, troubleshoot and diagnose problems, maintain and upkeep fleet of vehicles, small and heavy

equipment.

Preventive maintenance, sourcing and ordering parts and management of stores.

Equipment and plant included Ingersoll Rand, Caterpillar, Komatsu, Bobcat, Thomas, Freightliner, Volvo,

Nissan, Stone Wacker and Honda.

Workshop Manager

September 2005 to December 2005

Beqmac Construction. - Bequia, St Vincent and Grenadines

This was a start up business.

Hire staff, Source spares & open stores department, recommend purchases of new & used equipment.

Fully operated department as my own business.

Preventive maintenance.

Plant consisted of Mercedes Benz trucks, caterpillar equipment compactors, rammers, and site dumpers.

Company dissolved when partners could not solve their differences.

Supervisor / Rental Power Generation Technician

September 2004 to August 2005

FT Farfan & Sons Ltd - San Juan, Barataria Trinidad

Repair & maintain company's fleet of rental equipment which ranged from agricultural to construction to

industrial and marine.

Procured new rental contracts and deliveries.

Performed prime and standby generator servicing.

Assisted service manager with his duties as pertained to the supervision of the field technicians.

Plant and equipment included Kubota, JCB, JLG, Stihl, Lincoln Electric.

Received training on JCB 444 engine.

Workshop Manager

Debrett Limited Construction Equipment Rentals

Mar 2003 – Aug 2005

Responsible for day to day operations as pertains to rental of all equipment, Servicing and maintenance, preparation

of tools and equipment for rental readiness. Pick- up and delivery service to several locations throughout the country.

Seek new clients, recommend suitable equipment for customer’s use based on their requirements. Supervise

mechanics, delegate jobs and tasks, hire & fire staff, facilitated training and provided technical support.

Recommended new equipment for purchase for rental based on global trends and customer demand, sourced and

ordered parts, kept inventory and updates, provided equipment utilization reports. Equipment included a wide range of

brand name products worldwide. Agents for Kaeser compressors.

Chief Mechanic / Foreman

Worrell A Regis & Co. Ltd.

September 2001-February 2003

Complete automobile repair, mechanical and body repairs, engines, transmissions, brakes suspension and steering.

Auto rentals, Ministry of Works and Transport private motor vehicle inspection.

Delegate work and supervised junior mechanics. Recommended service information to customers.

Followed checklists to verify that all important parts were examined. Rebuilt faulty assemblies, including steering

systems and linkages .Examined vehicles to determine the extent of damage or malfunctions. Specialized in

servicing brakes and fuel systems. Repaired and replaced belts, hoses and steering systems. Operated pneumatic

tools and air compressors. Rebuilt and repaired engines .Removed and replaced tires, shocks, struts and

brakes. Organized work records and filed r

eports.

Motor Vehicle Inspector

Vulcan Mufflers Limited. Omear Industrial Estate Trinidad

Jan 2000-Aug 2001

Inspected vehicles under strict government regulations and requirements, with the use of a pit and overhead lift.

Used checklists provided for vehicle inspection, check for defects and irregularities, passed or failed using sound

judgement. Issued documents and stickers accordingly.

Advised customers and made recommendations on safety and maintenance.

.

Industrial Mechanic

Caribbean Bulk Storage Co Ltd Port-of-Spain Trinidad

June 1998-December 1999

Servicing and general maintenance of boilers, compressors, generators and transport vehicles.

Discharging of liquid products such as caustic/molasses/vegetable oil from vessels to storage tanks and Silos.

Rigging and pigging of lines, monitoring of temperatures and pressures of stored products.

Collection of samples for laboratory testing and record keeping.

Preventive maintenance to all vehicles and equipment, inventory management of spares.

Self Employed

March 1997-May 1998

Worked for several companies part time and as a replacement mechanic when mechanics were on vacation.

Some of the companies are: Coosal’s Construction as a driver / mechanic, United Forklift Services forklift technician

Gas, diesel, LPG,CNG, and electric powered. TSTT telephone company: repaired their fleet of vehicles which

includes cars, vans and trucks.

Automotive Technician

Toyota Trinidad & Tobago Ltd - Barataria, Trinidad

June 1995 to March 1997

Trained in Panama on Toyota Diesel Engine repair and maintenance. Trained in Toyota TEAM technician series.

Performed auto and diesel repair service and maintenance on customer vehicles for dealership.

Because of my training I was designated heavy duty technician on Toyota trucks.

Troubleshoot and diagnosed vehicles, performed routine schedule maintenance and checks according to

manufacturer’s recommendations.

Rebuilt and repaired engines. Contributed to repeat and referral business by using strong customer service and

problem solving skills. Installed timing gears and timing belts. Tune ups, brakes and suspension and steering, tire

rotation etc.

2nd Engineer

Mendes Shipping Castries St Lucia.

February – May 1995

Repaired and maintained ship’s engines and auxiliary equipment. Worked on shift rotation.

Assisted Chief engineer with his duties.

Diesel Mechanic

Cnnings Transport and Engineering. Tunapuna Trinidad

July 1990- January 1995

Maintenance service and repair of the company’s fleet of Nissan UD trucks, cars and equipment.

Repaired hydraulic equipment and systems on dumpers and Hiab cranes.

Followed checklists to verify parts were examined and tested, parts replaced according to preventive maintenance

protocols. Performed engine rebuilds and engine swaps. Assembled and repaired trailers.

Automobile Assembler

Neal and Massy Industries Santa Rosa Trinidad

May 1989 – June 1990

Worked assembly line installing parts such as Steering and suspension systems, flooring and electrical, engines and

transmissions. Assembled Nissan, Mazda and Mitsubishi cars and vans and pick-ups.

Education

Certificates

Certificate in Cummins B & C Mechanicals

Certificate in Cummins Warranty

Certificate in Cummins QSK19 CM570

Certificate in Cummins ISM11 CM570

Certificate in Cummins QST30 CM570

Certificate in Cummins Power Generation INPOWER

Certificate in Cummins Power Generation X Series generators

Certificate in OPITO TBOSIET

Certificate in UKOAA Medical Offshore

Certificate in Industrial Hydraulics

Certificate in Industrial Maintenance

Certificate in Auto Electrical

Certificate in Brakes Suspension and Steering

Certificate in General Auto Mechanics

Certificate in Diesel Engine Maintenance and Repair

Certificate in Toyota TEAM Technician

Certificate in Toyota Diesel Engine Repair

Certificate in Small Business Management

Certificate in Quality Management

Certificate in Engine and Gearbox U.W.I.

Certificate in JCB 444 Diesel Engine and Repair

Certificate in Diesel Fuel Injection Service

Certificate in Supervisory Management

Certificate in Seamanship and Navigation

Certificate in JLG Aerial Platform Safety for Manlifts

Certificate in Defensive Driving

Certificate in Beekeeping

Caribbean Examinations Council CXC Passes English, Geography, Principles of Business, Biology

Affiliations

Trinidad and Tobago Automobile Association

Trinidad and Tobago Automobile Repairers Association

IATN International Automotive Technicians Network

Schools attended:

Newtown Boys RC School, Arima Boys RC School

Five Rivers Junior Secondary School, Arima Senior Comprehensive School

St Joseph’s College, University of the West Indies Extra mural Studies Unit

Date of Birth: March 26 th 1970

Address: 182 Hatters Crescent, Panorama Gardens, Malabar Arima Trinidad West Indies Phone: 1-868-***-****

Hobbies: Snorkeling, Sailing, Swimming, Table Tennis, Gardening, Reading, Surfing the www

References

Roy Marslier 1-868-***-**** ***********@*****.***

Garth Marshall 1-868-***-****

Curtis Alfred 1-784-***-**** **********@*******.***

Humberto Arrazola 954-***-**** ********.********@*******.***

Miguel Arrasco ******.*******@*******.***

Fernando Castillo 954-***-**** ********.********@*******.***

Isaias Palomino 954-***-**** ******.********@*******.***

Contact this candidate