Sales Representative Training

Jabez Jones

Toronto, ON

*****.***@*****.*** - 905-***-****

WORK EXPERIENCE

Collection Agent

Gatestone - Toronto, ON - March 2014 to October 2014

Responsibilities

• 2 week intense training on American laws and legalities, as well as learning the banking system, writing style

and speech, and UCRS system.

• Prepared speeches

• Learned how to properly handle office equipment

• Made outbound calls and provided a debt recovery service for a variety of clients, while keeping a consistent

professional level of service at all times.

• Listened to client situation and discussed payment options

• Set payments and achieved revenue targets and call quality objectives

• Updated records according to what was done on each file

• Trained others on using equipment and UCRS and helped build speeches

• Resolved customer disputes and ensured that caller concerns were actioned correctly and manages

customers who were resistant to agent contact by remaining polite, tactful, honest and firm, if needed explained

procedures and reassured customers

Trip Planner

GB Catering - June 2011 to August 2011

Responsible for organizing catering events for the camp

-Worked in the kitchen and pantry

-Responsible for making sure the food arrive towards its destination

-Events committee; to help organize, plan and facilitate groups with the campers and staff

-Did a lot of work in the kitchen helping the Chef plan and make meals for more than three hundred campers

Sales Representative

Timeless Design - June 2009 to August 2009

Responsible to meeting and greeting various customers and helping them pick out desired jewellery

-Worked with numerous companies that bought and sold jewellery also dealt with organizing the magazine

covers

-Had extensive training with the cashier register

Cashier

Hudson Bay Company - September 2008 to January 2009

worked in the shoe department

-Responsible for ordering new shoes

-Worked very well with a large team

Volunteer

Albion boys and girls Camp - June 2007 to August 2008

Worked as a Leader In training

-Responsible for organizing camp activities and events

-Responsible to instruct about outdoor skills such as swimming, canoeing, filmmaking, arts, crafts etc.

-Responsible for other duties that include overseeing kids during meals, off site trips, camp activities, planning

for cabin activities etc.

*Volunteer: R.O.C.K (Reach out centre for kids)

December 2008- June 2008

-Responsible for watching after a specific child with a disability

-Worked with children 13-

-Was well organized in planning events and activities for the children

-Usually worked one-on-one with them

EDUCATION

BA in English and Sociology

York University - Toronto, ON

ADDITIONAL INFORMATION

Skills:

• Enthusiastic and upbeat personality.

• Able to work with children.

• Good communication and customer skill and can communicate via phone, email, hand written documents,

also good with Microsoft word processing, excel, presentation etc.

Contact this candidate