Human Resources Customer Service
Resume:
Helber A. Pe a
*** ****** *****, **********, ** L4L 3T5
**********@*****.***
ca.linkedin.com/in/hpenach73/
Energetic, dynamic and result oriented professional with 7+ years of
progressive work experience in Human Resources, Payroll, and Management.
Excellent communication, organizational, analytical and problem solving.
Adept at building relationships, gaining credibility and developing ties
with internal and external stakeholders. Committed to team success
utilizing a collaborative leadership style that engages and empowers all
team members to maximize productivity
SUMMARY OF QUALIFICATIONS:
. Hardworking enthusiastic professional individual with extremely reliable
work record and verifiable integrity,
. Dynamic and versatile professional who successfully prioritizes and
multitasks while wearing many "hats"
. Sound working knowledge of employment legislation (ESA).
. Strong communication (written and verbal), presentation, conflict
resolution and interpersonal skills.
. Proven ability to work independently in ever-changing environments while
ensuring high level of integrity and confidentiality is maintained.
. Proven accuracy and thoroughness combined with attention to detail.
. Takes initiative to help team members and direct reports understand how
their work fits into the bigger picture.
. Innovative problem-solver who thinks outside the box to find effective,
permanent solutions in tough situations
. Proficient in MS Office and various systems such as Yardi, Quickbooks,
ADP PCPW, Ceridian Powerpay
PROFESSIONAL EXPERIENCE:
Human Resources Generalist (F/T June 2008 - Present)
Del Management Solutions Inc (part of the Tridel Group).
Property Management Company.
Accounting Administrator (Contract Oct 2007-April 2008)
Poraver North America Ltd.
Non-Unionized Manufacturing Company
Human Resources Administrator (F/T Nov 2006 - August 2007)
McArthur Properties Inc.
Property Management Company.
Payroll/Benefits Administrator (Contract Sept-Oct 06)
Country Day School
Private School
Office Administrator (also served as HR/Payroll Coordinator) (F/T Jul 2000-
Aug 2005)
Creative Retail Services Ltd.
Merchandising Company
EXPERIENCE SUMMARY:
Recruitment:
. Builds relationships with hiring managers at all levels to understand
their recruitment need and provide advice and develop innovative,
strategic, and cost effective recruitment solutions,
. Develops and maintains effective relationships with internal and external
stakeholders to acquire top talent
. Builds networks to find qualified passive candidates.
. Post openings in newspaper advertisements, with professional
organizations, and in other position appropriate venues while utilizing
the Internet for recruitment.
. Administer the succession planning process and maintain up-to-date
succession planning records as required.
. Accountable for entire recruiting life cycle from candidate search to
offer acceptance.
Employee Relations:
. Coach, counsel and consult with management regarding performance issues,
progressive discipline/ corrective action up to and including
termination.
. Provide opinion to ensure relevant legislation is adhered to.
. Coach and counsel employees and supervisors/ managers on Human Resources
policies and programs and ensure that all employees are provided with
consistent information.
. Responsible for Corporate Events - Christmas Party, Summer BBQ's and
social events.
Compensation & Benefits:
. Administration of Company's benefit programs with regard to plan options,
policy features, enrollment, changes, terminations and other
requirements.
. Interface with benefit brokers and carriers to research and/ or resolve
LTD cases, addresses plan content, and interprets policies and procedures
on all benefit plans.
. Works on problems of diverse scope by referring employees to carrier or
researches complaints or solutions to ensure resolution.
. Act as the primary contact to all employees with respect to inquiries
relating to the benefit plan.
. Evaluates jobs, benchmarks, and review job offers for internal and
external equity.
. Participates in compensation surveys to collect and analyze salary
information to determine company's competitive positions.
. Review and make recommendations to compensation policies and processes
Training & Development/ Performance Management:
. Manage the On-Boarding process for all new hires and conduct New Hire
Orientation sessions.
. Responsible for organizing yearly trainings events - WHMIS, First
Aid/CPR, and WSIB training courses, Violence/harassment.
Human Resources Strategies:
. Participate in the research, development, implementation and maintenance
of Human Resources policies and procedures (Workplace Violence and
Harassment).
. Coach and advise management in the interpretation and implementation of
HR practices and ensure that human resources policies and procedures are
executed consistently within the approved corporate objectives.
. Support the delivery of corporate programs such as rewards & recognition,
compensation & benefits, annual performance reviews, learning and
development offerings and talent management
General HR Administration:
. Maintenance of employee data for respective client group including
processing offer letters, administration of new hire records, employee
status changes, employee verification letters, promotions, transfers,
salary increases and bonus payments.
. Prepare periodic reports for management, as necessary or requested that
capture turnover, head count or absenteeism trends.
. Track all employees on LOA (Leaves of Absence) and ensure proper timing
and safe return to work.
. Responsible for all phases of on-boarding of new hires and termination
process for exiting employees, including conducting exit interviews.
. Supervise and manage personnel (2 payroll administrators and a
receptionist), establish performance requirements, clarifies
responsibilities of those supervised, conducts performance appraisals and
plans for individual employee improvement.
. Collaborated with the planning and reconciliation of budgets, accruals,
and annual Business Plans.
. Developed and implemented policies & procedures for all aspects of
operations including payroll, monthly source reporting, new hires,
benefits and employee reviews.
Health & Safety:
. Chair the Joint Health & Safety Committee and participate in all aspects
of the health and safety program while understanding the current
Occupational Health and Safety Act and Regulations.
. Conduct monthly inspections and make recommendations to management to
improve safety.
Office Management:
. General Office management covering administrative support to senior
management; sales support to sales team; and customer service.
. Handled a broad scope of processes, billings, accruals, reconciliation,
and month-end-closings.
. Analyzed and reviewed contracts for content, clauses, payments, credits
and definition of outstanding contractual matters at the completion stage
of projects.
EDUCATION:
Humber College of Applied Arts and Technology - Business-Accounting Diploma
Business Studies Diploma
CHRP - Candidate
CERTIFICATES:
Joint Health & Safety Certification Training- Part 1 - 2010
Joint Health & Safety Certification Training- Part 2 - 2013
WHMIS
First Aid and CPR Training - 2014
Fluent in Spanish
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