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Human Resources Customer Service

Location:
Ontario, Canada
Posted:
July 03, 2014

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Resume:

Helber A. Pe a

*** ****** *****, **********, ** L4L 3T5

C 647-***-****

acet73@r.postjobfree.com

ca.linkedin.com/in/hpenach73/

Energetic, dynamic and result oriented professional with 7+ years of

progressive work experience in Human Resources, Payroll, and Management.

Excellent communication, organizational, analytical and problem solving.

Adept at building relationships, gaining credibility and developing ties

with internal and external stakeholders. Committed to team success

utilizing a collaborative leadership style that engages and empowers all

team members to maximize productivity

SUMMARY OF QUALIFICATIONS:

. Hardworking enthusiastic professional individual with extremely reliable

work record and verifiable integrity,

. Dynamic and versatile professional who successfully prioritizes and

multitasks while wearing many "hats"

. Sound working knowledge of employment legislation (ESA).

. Strong communication (written and verbal), presentation, conflict

resolution and interpersonal skills.

. Proven ability to work independently in ever-changing environments while

ensuring high level of integrity and confidentiality is maintained.

. Proven accuracy and thoroughness combined with attention to detail.

. Takes initiative to help team members and direct reports understand how

their work fits into the bigger picture.

. Innovative problem-solver who thinks outside the box to find effective,

permanent solutions in tough situations

. Proficient in MS Office and various systems such as Yardi, Quickbooks,

ADP PCPW, Ceridian Powerpay

PROFESSIONAL EXPERIENCE:

Human Resources Generalist (F/T June 2008 - Present)

Del Management Solutions Inc (part of the Tridel Group).

Property Management Company.

Accounting Administrator (Contract Oct 2007-April 2008)

Poraver North America Ltd.

Non-Unionized Manufacturing Company

Human Resources Administrator (F/T Nov 2006 - August 2007)

McArthur Properties Inc.

Property Management Company.

Payroll/Benefits Administrator (Contract Sept-Oct 06)

Country Day School

Private School

Office Administrator (also served as HR/Payroll Coordinator) (F/T Jul 2000-

Aug 2005)

Creative Retail Services Ltd.

Merchandising Company

EXPERIENCE SUMMARY:

Recruitment:

. Builds relationships with hiring managers at all levels to understand

their recruitment need and provide advice and develop innovative,

strategic, and cost effective recruitment solutions,

. Develops and maintains effective relationships with internal and external

stakeholders to acquire top talent

. Builds networks to find qualified passive candidates.

. Post openings in newspaper advertisements, with professional

organizations, and in other position appropriate venues while utilizing

the Internet for recruitment.

. Administer the succession planning process and maintain up-to-date

succession planning records as required.

. Accountable for entire recruiting life cycle from candidate search to

offer acceptance.

Employee Relations:

. Coach, counsel and consult with management regarding performance issues,

progressive discipline/ corrective action up to and including

termination.

. Provide opinion to ensure relevant legislation is adhered to.

. Coach and counsel employees and supervisors/ managers on Human Resources

policies and programs and ensure that all employees are provided with

consistent information.

. Responsible for Corporate Events - Christmas Party, Summer BBQ's and

social events.

Compensation & Benefits:

. Administration of Company's benefit programs with regard to plan options,

policy features, enrollment, changes, terminations and other

requirements.

. Interface with benefit brokers and carriers to research and/ or resolve

LTD cases, addresses plan content, and interprets policies and procedures

on all benefit plans.

. Works on problems of diverse scope by referring employees to carrier or

researches complaints or solutions to ensure resolution.

. Act as the primary contact to all employees with respect to inquiries

relating to the benefit plan.

. Evaluates jobs, benchmarks, and review job offers for internal and

external equity.

. Participates in compensation surveys to collect and analyze salary

information to determine company's competitive positions.

. Review and make recommendations to compensation policies and processes

Training & Development/ Performance Management:

. Manage the On-Boarding process for all new hires and conduct New Hire

Orientation sessions.

. Responsible for organizing yearly trainings events - WHMIS, First

Aid/CPR, and WSIB training courses, Violence/harassment.

Human Resources Strategies:

. Participate in the research, development, implementation and maintenance

of Human Resources policies and procedures (Workplace Violence and

Harassment).

. Coach and advise management in the interpretation and implementation of

HR practices and ensure that human resources policies and procedures are

executed consistently within the approved corporate objectives.

. Support the delivery of corporate programs such as rewards & recognition,

compensation & benefits, annual performance reviews, learning and

development offerings and talent management

General HR Administration:

. Maintenance of employee data for respective client group including

processing offer letters, administration of new hire records, employee

status changes, employee verification letters, promotions, transfers,

salary increases and bonus payments.

. Prepare periodic reports for management, as necessary or requested that

capture turnover, head count or absenteeism trends.

. Track all employees on LOA (Leaves of Absence) and ensure proper timing

and safe return to work.

. Responsible for all phases of on-boarding of new hires and termination

process for exiting employees, including conducting exit interviews.

. Supervise and manage personnel (2 payroll administrators and a

receptionist), establish performance requirements, clarifies

responsibilities of those supervised, conducts performance appraisals and

plans for individual employee improvement.

. Collaborated with the planning and reconciliation of budgets, accruals,

and annual Business Plans.

. Developed and implemented policies & procedures for all aspects of

operations including payroll, monthly source reporting, new hires,

benefits and employee reviews.

Health & Safety:

. Chair the Joint Health & Safety Committee and participate in all aspects

of the health and safety program while understanding the current

Occupational Health and Safety Act and Regulations.

. Conduct monthly inspections and make recommendations to management to

improve safety.

Office Management:

. General Office management covering administrative support to senior

management; sales support to sales team; and customer service.

. Handled a broad scope of processes, billings, accruals, reconciliation,

and month-end-closings.

. Analyzed and reviewed contracts for content, clauses, payments, credits

and definition of outstanding contractual matters at the completion stage

of projects.

EDUCATION:

Humber College of Applied Arts and Technology - Business-Accounting Diploma

Business Studies Diploma

CHRP - Candidate

CERTIFICATES:

Joint Health & Safety Certification Training- Part 1 - 2010

Joint Health & Safety Certification Training- Part 2 - 2013

WHMIS

First Aid and CPR Training - 2014

Fluent in Spanish



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