Service Management

SHELDON M. LEWIN, mba, msw **********@*****.***

*** *. *******, ********* ***, WI 53217 773-***-**** cell 414-***-****

home

OBJECTIVE: Seeking a Healthcare Executive position.

A dynamic and experienced healthcare executive with a

proven track record of program development for revenue

generation, managing revenue cycle services including

admissions, business office and budget development, as

well as committee participation. Actively participate in

launching services, corporate initiatives, and E-Learning

tools.

CERTIFICATIONS: CMS - Hospital Readiness Training Certification

CHW - National Patient Safety and (Lean) Transformative

Care Certifications

HASC - Palliative Care (Clinical & Business Model)

Measuring and Documenting Employee Competence

CHA - Fraud and Abuse Management Certification

NIMS - National Incident Management Systems Certification

Disney's Approach to Quality Service for Healthcare

Professionals

Cedars-Sinai Health System - Strategies for Discharge

Planning Homeless Patients

QUALIFICATIONS:

. Articulate, persuasive with excellent negotiation and

interpersonal communication skills; establish and

develop professional relationships with executives,

healthcare personnel, vendors and clients.

. Recognized business visionary and out of box thinker

with knowledge of:

. Financial Control & Profit/Loss

. Federal and state compliance

. Strategic Planning & Execution

. Performance Improvement

. New Service Development

. Policy & Procedure Formulation

. Analysis & Problem Resolution

. Employee Retention

. Training & Organizational development

. Team Performance Optimization

. Ability to identify market forces and consumer

behavior patterns, establish effective marketing

plans, develop key contacts and increase revenue.

. Experienced in hiring, training, motivating and

supervising up to 32 employees; recognize and utilize

individual strengths and talents to build effective

teams.

. Computer literate Mac and PC with proficiency on:

Microsoft Office, Simply Accounting, QuickBooks, MD

Consult, HealthStream, Emergisoft, Horizon Business

Insight, Inquisiq R3 Learning Management System,

Lawson Software, Visonware-Cost Management Software,

Ceredian-Payroll, Recruitmax, IVOS Event Reporting,

CAS-Performance Management

EMPLOYMENT:

2012 - Current AURORA HEALTHCARE Milwaukee, WI

Administrator/ Senior Director- Aurora Medical Group?

Palliative Care/ Hospital Medicine/ Hyperbaric Medicine & Wound

Care? Plans, organizes, directs, and

manages all specialty service activities and facilities

management activities to achieve established goals and

objectives for assigned 3 programs in 15-hospital sites?

- Develops and maintains a strong partnership with physician

leadership. ?

- Oversees the day-to-day activities of in-patient services

through hospital leadership at each site, ensuring

a high level of productivity. ?

- Continually monitors the functioning of the clinics and

revises operations as needed.

- Responsible for the management of efficient systems that

provide for quality patient services and overall patient

satisfaction.

- Works collaboratively with leaders in other markets to help

assimilate affiliating practice into market and/or

hospital/ clinic operations.

SHELDON M. LEWIN, mba, msw **********@*****.*** Page 2

2005 to 2012 CALIFORNIA HOSPITAL MEDICAL CENTER Los Angeles, CA

Hospital Director - Department of Social Work, Palliative

Care Service, Department of Educational Services and

Organizational Development, : Responsible for redesigning

and managing 5 departments providing patient care, employee

and physician services. Ensure that appropriate employees

were in key positions. Set expectations and develop systems

of accountability in regards to CHW strategic plans and

operational initiatives. Delegate authority to direct

reports and promote practices that contribute to achieving

targeted results.

. Actively involved in launching a Catheterization Lab,

Emergency Department Risk Based Housing/Cases Management

initiative, Online Performance, competency, Learning

Management Systems (E-Learning Tools), Psychiatric

Services.

.

Department of Social Services - Case Management and

Psychiatric Services

Lead and administer the hospital(s social work and mental

health service delivery. Manage relationships with

physicians, other hospitals and referral sources. Develop

and implement appropriate authorizations for all payor

sources such as Medi-Cal, Medicare, Blue Cross/Blue Shield

etc. Ensure that operations are in compliance with CMS,

State and Joint Commission regulations/standards and with

CHMC policies. Participate in surveys and audits. Manage 16

social work staff and coordinate psychiatric social work

team and psychiatrists.

. Decreased costs by $200,000 annually by restructuring

infrastructure and policies.

. Reduced patient's length of stay from 72 to less than 24

hours.

. Developed case management reference guide for physicians

and hospitals.

. Served as primary investigator on risk based homeless

housing and case management pilot program.

Palliative Care Service

Redesigned, implemented and administered palliative care

services in association with the COO/CEO. Developed

strategic analysis for business opportunities and

organizational growth. Oversaw research, programs,

financial management, networking and public relations.

. Decreased ICU length of stay from 6.8 days to 4.6 days.

. Increased hospice referrals by 5%, advanced care planning

from 27% to 73% and patient pain management satisfaction

scores from 72% to 94%.

. Received Catholic Healthcare West(s - Values in Action

award for Excellence - 2008

. Implemented facility wide End of Life education

curriculum.

Welcome Baby Program

Collaborate and manage, with First 5 LA, a hospital and

home care coordination program available to all pregnant

women who deliver at CHMC. Build resources and provide

access to programs that improve well being, development and

care experienced by pregnant women, new parents and

children 3 and under.

. Increased breast feeding rates, ensured children have

health coverage and assist parents in providing a safe,

nurturing home environment.

Department Organizational Development and Education

Services

. Decreased RN turnover rates from 38% to 12% and overall

nursing vacancy rates as well as agency labor usage.

. Reduced grievances and arbitration through implementing a

leadership-training program on working in a union

environment.

. Gained expert knowledge of Joint Commission HR standards

resulting in corporate and regulatory compliance.

. Achieved zero deficiencies in recent CHW audit.

. Implemented a Charge Nurse and Preceptor Program.

SHELDON M. LEWIN, mba, msw **********@*****.*** Page 3

. Increased employee compliance with HR mandatory

regulations including 98% employee compliance with annual

safety and regulatory competency and 90% employee

compliance with National Patient Safety Goal education.

. Reduced medical error costs by $180,000 annually.

. Decreased liability/risk to hospital including 15%

reduction in payouts through the implementation of SIM

lab.

. Redesigned an American Heart Association CPR training

Center saving $60,000 annually and increased revenue by

$20,000 annually.

.

Department Organizational Development and Education

Services

. Improved staff competencies through additional course

offerings - Pediatric Emergency Assessment Recognition

and Stabilization (PEARS) and Advanced Cardiac Life

Support/Obstetrics (ACLS/OB).

. Received Exemplary Service Award 2007 and 2009.

. Spearheaded a 12 member Diversity Advisory Council and

served on the Institutional Review Board (IRB) part of

the Human Research Protection Program (HRPP). Currently

serving as primary investigator for a risk based housing

initiative.

Medical Library services and USC Resident Program

Provides oversight and works with the Chief resident,

physician preceptors, program coordinators, medical

librarian and clinical nurse educator in planning,

implementing and evaluating all medical educational and

administrative activities associated with the residency

training programs. Oversee USC, UCLA, Cedar Sinai Medical

Center residents. Coordinate all CME Hospital wide

education with the Medical Education Committee and Director

of Medication Education.

. Redesigned a state-of-the-art library facility, expanding

on-line search capabilities resulting in over 600

mediated searches and 50 consultations performed per

year.

. Implemented access to the latest in electronic,

computerized searching and clinical tools, including:

Exam master, Medline, EBSCO MD Consult, Procedures

Consult, Pub Med, Up-To-Date - ZYNX Health.

2002 to 2004 ITEX HEALTHCARE CORPORATION Lincolnwood, IL

Director of Organizational Administration/Business

Development: Directed the development and administration of

an innovative program designed to meet operational business

goals and provide a competitive/strategic market advantage.

. Increased physician/hospital generated referral by 25%.

. Provided full-time training to 300 management,

professional and service employees in long term care/sub-

acute rehabilitation facilities.

2001 to 2002 JOINT COMMISSION Oakbrook, IL

Director - Division of Standards and Survey Methods:

Directed ongoing activities related to standards

development, research projects and evaluation activities.

Mentored and trained staff and served as liaison with

professional organizations.

. Served on Provision of Care Task Force for developing and

coordinating care and discharge planning as well as on

team for One-Day Medicare/Medicaid certification, (Long-

Term Care Accreditation Option).

. Consulted on Human Resource Staffing Effectiveness

Standards.

. Represented the Joint Commission at the 2003 Assisted

Living Work Group in Washington D.C.

SHELDON M. LEWIN, mba, msw **********@*****.*** Page 4

1999 to 2001 ALZHEIMER'S ASSOCIATION NATIONAL OFFICE Chicago, IL

Director of Projects/Care Consultation: Coordinated the

planning and implementation of a nationwide 24/7 contact

center. Managed 20 master level clinicians and an operating

budget of $1.9 million. Collaborated with 100 chapter

affiliates nationwide. Directed division

initiatives on organizational change as well as coordinated

client care and service between national office and

nationwide chapters.

. Increased donor based contributions by 18% and grew

caller volume by 22%.

. Led acute care initiative under Eric Tangalos MD, chair

of Internal Medicine, Geriatrics Mayo Clinic and Harrison

Bloom, MD Vice Chairman Clinical Affairs Department of

Geriatrics, Mt. Sinai, NYU Medical Center.

.

1994 to 1999 NORTHWESTERN MEMORIAL HOSPITAL Chicago, IL

Geriatric Case Manager/Field Placement Coordinator:

Pioneered the development of a 35 bed skilled care unit and

coordinated patient discharge planning, case management and

utilization review. Collaborated with various healthcare

personnel to ensure seamless, effective patient care.

Worked with VIP patients and served on Geriatric Evaluation

Service with Dr. James Webster, professor and former

director of the Buehler Center on Aging at Northwestern

University School of Medicine.

. Decreased overall average hospital length of stay from

5.62 to 4.12 days.

. Delivered over $1 million in revenue through the

completion of resident assessments via MDS and

development of psycho-social rehabilitation and social

service programs.

. Implemented onsite MSW social work and psychology intern

program for students from Loyola University and

University of Chicago.

1990 to 1994 LAKE SHORE NURSING AND REHABILITATION CENTER Chicago, IL

Director - Social Services: Managed a department serving an

aging and developmentally disabled population. Coordinated

services for residents and their families. Supervised 10

direct reports. Facilitated the training, coaching and

development of staff.

. Developed performance strategies and solutions that

improved customer satisfaction, employee retention,

professional development and operational/financial

performance.

EDUCATION:

NORTH PARK UNIVERSITY OF CHICAGO Chicago, IL

School of Management

MBA in Healthcare Administration/Organizational Development

LOYOLA UNIVERSITY OF CHICAGO Chicago, IL

MSW Clinical Social Work - LCSW IL #149007897

Bachelor of Arts in Political Science

AFFILIATIONS:

American Society for Training and Development

Organization of Healthcare Educators

American College of Healthcare Executives (ACHE)

National Association of Social Workers (NASW)

American Society on Aging

Chicago Caregiver Magazine - Editorial Advisor

Les Turner Foundation (ALS - Lou Gehrig(s Disease)

Michael Rolfe Pancreatic Cancer Foundation

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