Customer Service Manager
Resume:
Stewart McLamb
Mooresville, NC 28117
Summary
Versatile Transportation and Logistics Professional with extensive
experience in TL, LTL, 3PL, Brokerage and warehouse operations. Successful
track record in startup operations, creating and implementing procedures
that provided high productivity, quality and direction. Knowledgeable in
project management, prioritizing, inventory control, problem solving,
budgeting, planning, lean manufacturing, rate negotiations, proposal
preparation and presentation, mentoring, scheduling, safety, sales, plant
layout and design, and customer service. Excellent skills in leadership,
team building problem solving and in written and oral communications.
Experience
TPG - The Performance Group, Davidson, NC
2014 to
Present Consultant for Logistics and Warehouse needs and improvements,
interfaced manufacturers and distributors in all aspects of operating plan
development, resource planning, cost productivity and customer
satisfaction, and provide a disciplined approach for implementation.
TMA - Transportation Management Associates, Claremont, NC
2014
Director of Warehouse Operations
Managed warehouse operations supporting GKN Manufacturing, a tier 1
automotive parts supplier, stored over 250,000 sku's, shipped over 500,000
lbs of raw materials and finished axels daily, and directed 2 managers with
an overall staff of 38.
> Implemented a new Warehouse Management System (WMS) that ensured
all personnel were properly trained in the new applications, and
all products were received and shipped to meet the production
schedules of GKN.
> Designed and implemented new layout of the parts storage area that
increased efficiency by 23% and provided accurate inventory of
production parts, finished goods and SPO (Supplier Purchase
Orders) parts.
> Improved FIFO on shipping materials and parts supply from 92% to
100%.
Penske Logistics, Charlotte, NC
2013 to 2014
Project Manager / Logistics Analyst
Recruited as Logistics Analyst and Promoted to Project Manager that managed
the Supply Chain Visibility Project for the Eaton Account.
> Reduced the transportation budget of 294 million dollars by 14
million dollars by implementing more cost effective means of
transportation and cost effective rate negotiations.
> Developed and implemented an order tracking system that provided
customers the ability to track parts from order to delivery.
Clariant, Charlotte, NC
2012 to 2013
Regional Logistics Coordinator
Contracted to assist with the transportation needs, which resulted from the
procurement of a new company - Sud Chemie
> Set up the new carriers in the system (JDA, SAP and TM) to manage
the new business.
> Successfully arranged for the movement of expedited material in
critical issues - De-Icier for planes and airports.
> In collaboration with customer service to consolidated shipments
going to the same locations and reduced the shipping expense from
$380,400 to $328,000 for an 18% reduction.
Farnsworth Logistics, Statesville, NC
2003 to 2012
Terminal Manager - Recruited to implement a new 3pl logistics company
responsible for serving sixteen Simmons bed-manufacturing plants.
Controlled all aspects of the operation, ranging from customer service to
operations.
> Opened the doors of the new facility with 2 associates that moved
60,000 lbs daily to a staff of 18 that moved an average of 325,000
lbs daily.
> Helped secure Serta and Sealy that increased the plants served
from 16 to 42 plants and increased vendors from 15 to 45.
> Developed and implemented a system to manage inventory control and
FIFO for new warehouse needs on inbound overseas materials.
> Developed and implemented several excel spreadsheets that provided
more effective metrics data.
> Created a tracking program in Access and Excel that tracked the
racks used to ship the materials
Con-Way Southern, Vidalia, GA
1999 to 2003
Service Sales Manager (SSM) Employed as a Freight Operations Supervisor
(FOS), progressed up to city dispatcher, LH planning, account executive and
a Service Sales Manager (SSM). As a SSM I was responsible for all
operations, P&L and personnel for the terminal.
> Increase the sales in my area from $180,000 to $257,000 annually
for 43% increase.
> Recognized as Service/Sales Manager of the year 2001, for the most
improved territory in SE Region.
> Turned a non profit terminal targeted for a $30,000 loss to an
$8,000 profit in 11 months
Trailer Bridge, Jacksonville, FL
1992 to 1999
Planning Manager for seven dispatchers, and promoted to Equipment Control
Manager for exceptional service.
> Recruited as Planning Manager with 16 Dispatchers and effectively
started the trucking operation of a new Shipper to Puerto Rico.
> Collaborated with the programming team that successfully converted
the AS400 system that met operations needs and implemented an ISO
9000 program
> Increased the equipment fleet from 1,300 to over 3,300, that
included new containers / chassis by using only 8 Point of Entry
locations (POI)
American President Lines, Atlanta, GA
1991 to 1992
Partner Carrier Coordinator - Applied the Total Quality Management process
with seventy outside carriers, focused on the company's needs, and ensured
on-time performance and maximum utilization.
> Participated on the implementation team that coordinated the start
up of a new process that captured loss potential revenue and
realized a net gain of 43% in utilization.
> Enhanced the companies Transportation Management System (TMS) by
consolidating from 8 to 3 computer systems that strengthened
communication among departments.
United States Army, Ft Knox, KY to Kitzingen, Germany
1988
to1991
Tank Company Executive Officer - Responsible for supply and accountability
systems, and logistics for twenty-one combat vehicles and equipment, valued
at over 35 million dollars.
> Earned the Commandants Board selection in my Armor Officer Basic
Course.
> Maintained a 98% or better (OR) Operational rating of the
equipment at all times.
> As Assistant Battalion Maintenance officer maintained the entire
Battalion at a 95% or better OR rating.
Education: Georgia Southern University -Statesboro, GA BS
Industrial Management
Computer Competencies:
Microsoft office (Word, Excel, PowerPoint, Publisher), Access, Visual
Basic, AS400, RPG, BI, JDA, WMS, SAP and TM.
Community Service: American Cancer Society 'Relay for Life,' Logistics
Chairman past 5 years
Boy Scouts of America - Leader and
Eagle Scout
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