CHRISTIANAH F. JOSEPH

**** ***** ** ***. *****

San Antonio, TX 78208

Primary Phone: 832-***-****

acesvp@r.postjobfree.com

EMPLOYMENT HISTORY:

Wells Fargo Bank N.A.

Escrow Specialist 11/2013 – 05/2014

• Escrow Service: Taxes, Insurance, Analysis and Auditor

• Responsible for pulling daily, weekly and monthly reports from data system for distributing to

insurance outsourcing unit.

• Audited accounts to ensure 30 day follow up being completed.

• Managed monthly volume of loans.

• Assisted in special projects, work flow in other area, & escalation issues.

• Adjusted escrow payment on non-escrow accounts.

• Reviewed loans to ensure data accuracy with regard to completing an escrow account analysis

within compliance timeframes.

• Communicated with various servicing area such as taxing authorities and insurance carrier for

accurate information.

• Submitted corrected on time payments to credit bureau

• Researched accounts to determine if they are true escrow loans.

• Reviewed and analyzed incoming correspondence to ensure customers are eligible to set up new

escrow accounts.

• Corrected payment history and submitted resolution to customer.

• Submitted incorrect mortgage payment to specialize unit to correct

• Resolved more complex and difficult inquiries

Resource Healthcare, Inc.

Office Assistant 08/2009 - 10/2013

• Scheduling skilled nurses

• Exporting Assessments to the Centers for Medicare and Medicaid

• Documenting communications from skilled nurses

• Sending Supply referrals

• Sending orders to Physicians’ offices and following up on the status of sent orders

Affiliated Computer Services (ACS)

Customer Service Representative 07/2006 - 06/2009

• Answering customer queries, problem solving and providing detailed information on new

products.

• Using automated information systems to analyze the customers’ situation.

• Determining customers’ requirements and expectations in order to recommend specific products

and solutions

• Generating repeat business through successful client follow-up.

• Resolving billing inquiries

Interactive Response Technology (IRT)

Customer Service Representative 01/2002 - 05/2006

• Working with new customers in the development of new accounts and the implementation of new

systems.

• Assisting in the training of new customer service representatives and associates.

• Performing market research surveys on customer needs and requirements

• Checking entries, balances, and audit accounts for proper and accurate coding.

• Maintaining statistics, databases, and adhere to client contracts.

EDUCATION:

2011 – Present California Coast University

08/2009 – 12/2010 Houston Community College Houston, TX

03/2008 - 05/2009 Temple College Temple, TX

High School Diploma

REFERENCES Available upon Request

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