Customer Service Manager

Brett Erienne Benbow

**** ******** **. *******, **

acesrs@r.postjobfree.com 843-***-****

Objective: To obtain a position in the area of Administration, Case Management and/or Customer Service.

Education: Bachelor of Arts in Communication, May 2008

College of Charleston, Charleston, SC

Experience:

Wateree Community Actions Inc., Columbia, SC

Lead Community Outreacher August 2013 – Present

In addition to job functions listed in the prior two positions:

-Plan and implement activities for the low-income population and community for the team assigned to me

-Recruit low-income persons to participate in specific assistance programs

-Recruit volunteers and other resource persons to assist in achieving the goals assigned

-Make pledges for amounts paid to individual electric services providers

-Create financial reports of total funds paid out for each specific program

-Report monthly on cumulative goals of the assigned programs

-Collect, compile, and distribute consumer information to low-income persons

Community Outreacher May 2013 – August 2013

-Screen and process low-income individuals to participate in specific assistance programs

-Interview and assess applicants for program eligibility

-Conduct case management services as needed

-Advocate for individuals at (or near) the line of poverty

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Certifier Feburary 2013 – May 2013

-Check and correct files for accuracy and completion

-Ensure that all proper documents are included in each file

-Provide strategies on how to reduce errors in the application process

Iqor Inc., Charleston, SC

Customer Service / Account Manager, October 2006 – August 2011

-Manage an average of 100 fraudulent and delinquent Direct TV accounts daily

-Provide timely and accurate information to customers on the phone and in person

-Schedule technician appointments

-Trouble shooting technical equipment

-Follow up with appointment results

-Process customer work orders/ changes according to established department policies and procedures

-Conducted all aspects of office management including filling, copying, and faxing documents

-Handle irate customers in a professional manner

-Compiled and input accurate records of customer transactions to their account.

-Research information on billing and account information regarding customer accounts.

-Interact with appropriate staff to assure proper disposition of customer service requests

-Conducted supervisor calls to resolve issues beyond the agents control

-Assist in developing new policies to ensure proper use of software programs

-Assist in training new and junior agents

-Enforce policies and procedures to promote payment behaviors beneficial to the customer as well as the

company

K&W Café, Charleston, SC

Customer Service Cashier/Greeter, June 2005 - October 2006

-Greeted customers as they entered the restaurant

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-Balanced cash books of up to $8,000 daily

-Prepared deposits for nightly pick-up

Riley Institute, Charleston, SC

Telephone Surveyor, August 2004 - November 2004

-Conducted telephone surveys regarding educational, environmental, and political issues for the Charleston

County Chamber of Commerce

Qualifications: Skills in DBA FACSPro, Microsoft Word, Works, Power Point, and Excel programs, Siebel

Communication software (data entry), customer service, Office Management (filling, scanning, printing, faxing

documents). Work efficiently with minimal supervision.

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