Customer Service Representative

Bukola Osinibi

Web Content Specialist - A & V Homecare Services

Stone Mountain, GA

**************@*****.*** - 678-***-****

WORK EXPERIENCE

Web Content Specialist

A & V Homecare Services, Inc. - Oak Forest, IL - December 2010 to Present

- Implementing web technology to develop, create and maintain company website

- Manages SEO (Search Engine Optimization) and SEM (Search Engine Marketing) efforts and analyzes web

site performance

- Manages all online activity for marketing purposes

Customer Service Representative

A & V Homecare Services - Atlanta, GA - September 2013 to May 2014

- Received inbound calls

- Assisted customers with electrical service issues

- Assisted customers with program requests and emergency calls

- Billing inquiries

- Collections inquiries

Office Manager

A & V Homecare Services - Blue Island, IL - June 2009 to November 2010

- Entered patient billing data into computer;

- Assisted in the ordering of supplies.

- Coordinated outgoing and incoming mail and faxes.

- Reviewed client records for accuracy of information related to the billing process.

- Filed, answered incoming phone calls, typing.

- Assisted the program director and Administrator

- Coordinated employee time keeping systems and transmitted for payroll purposes

- Interviewed prospective employees

- Supervised five staffs on a day-to-day basis

- Maintained all human resource documents and stayed in compliance with state and federal law

Substitute Teacher

Country Club Hills School District - Country Club Hills, IL - August 2008 to May 2010

- Managed classroom and provided instructions according to homeroom teacher's lesson plan

- Adhered to all Country Club Hills school district regulations

- Assigned reasonable tasks and homework to students

- Assisted the teacher with distribution, collection of supplies, and attendance record

Resident Caregiver

Arden Courts Alzheimer’s Assisted Living - Hazel Crest, IL - August 2009 to April 2010

- Assisted Alzheimer residents with daily activities such as bathing, socialization, laundry, housekeeping, and

food services.

- Contributed to a positive living environment to enhance residents' quality of life

Sales Associate

Designer Shoe Warehouse - Orland Park, IL - September 2006 to May 2008

- Managed client relationships, credit card processing, and cash-handling area

- Handled and resolved customer concerns

- Assisted customers on the sales floor with easier decision making

- Established a positive and productive work culture, and team building while maintaining brand standards

Sales Associate

Nordstrom - Skokie, IL - April 2004 to July 2006

- Managed client relationships, credit card processing, and cash-handling area.

- Handled and resolved customer concerns

- Assisted customers on the sales floor

- Provided a positive shopping experience for the customers

EDUCATION

Master of Public Administration

Governors State University

August 2010

Bachelor of Science in Management Information Systems

Chicago State University

December 2007

SKILLS

- Customer Service - Adaptability - Oral & written communication - Time Management

ADDITIONAL INFORMATION

TOOLS

- Microsoft Word; - Microsoft Excel; - Microsoft PowerPoint; - Microsoft Access; - Microsoft Outlook; - Microsoft

Publisher

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