Manager Customer Service
Resume:
Erin D. Steverson *** Dees Road, Meridian MS, ****1
**************@*******.*** •Mobile: 601-***-****
Objective
To obtain a long term position with a company that provides opportunities for advancement.
Qualifications
• Strong Multitasking Ability
• Customer Service Oriented Leader
• Ability to Work and Manage Quality Teams
• Strong Problem Solver
Work History
Pharma Pac,LLC DeKalb, MS July 2007 Present
Lab Manager (Acting) August 2012 – present
Reviews customer monographs, protocols, specifications and the USP/NF to assure proper materials and
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equipment are available to complete required testing. Orders new or replacement materials and equipment as
required.
• Reviews the appropriate raw material, bulk product, or finished product monograph, protocols, specifications, or
the USP/NF to determine required analytical tests and methods for analysis. Develops monographs as needed
• Generates Laboratory Standard Operating Procedures for review and approval.
• Reviews incoming samples, schedules the use of analytical equipment required for completion of testing and
assigns work to Chemistry and Microbiology Analysts and Technicians to assure proper work flow through the
laboratory.
• Oversees laboratory work to assure proper methods are being used and there is adequate management
involvement in troubleshooting any problems that arise during testing and evaluation.
• Reviews data for analytical sample preparation and testing or evaluation data and the applicable analyst or
technician logbook records.
• Reviews completed Analytical Testing Reports (Testing Release Reports) and signs approval of testing and
evaluation results.
• Oversees calibration work on laboratory instrumentation and other items.
• Completes procedural training sessions for laboratory personnel.
• Tracks testing material inventory and orders replacement inventory as needed.
• Maintains Certificates of Analysis for laboratory materials
• Maintains MSDS for laboratories
Chemistry Group Leader (promoted) January 2011 – August 2012
Provides first line supervision to Quality Control Chemist/Technicians
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Responsible for scheduling of the daily activities.
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Ensures that proper QC functions at all times to support production activities.
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Performs all job functions in accordance with written procedures and cGMP.
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Assures direct reports perform all job functions in accordance with written procedures and cGMP.
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Responsible for the review of raw materials and finished product.
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Erin D. Steverson 133 Dees Road, Meridian MS, 39301
**************@*******.*** •Mobile: 601-***-****
Assures deviations are appropriately reported, investigated and completed. Leads/participates in the
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investigations of deviations.
Review and approve all in process deviations or non conformances prior to releasing product to the next phase of
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processing.
Assures written procedures are developed to describe the critical functions performed by the department and that
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the procedures are appropriate and agree with current practice and cGMP.
Responsible for the training and development of direct reports.
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Assists in preparation of documentation prior to and during vendor audits.
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Provide support in closing out observations from audits.
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All duties of QC Lab Analyst.
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R&D Microbiologist & PET (promoted) January 2010 – January 2011
Receives work assignments from the QC Lab Manager.
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Reviews the appropriate raw material, bulk product, or finished product monograph to determine required
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microbial testing and methods for analysis.
• Obtains and prepares proper microbial media, components, standards and equipment to complete the required
testing.
• Works with QC Lab Manager to schedule use on any analytical equipment required for completion of testing.
• Completes all microbial evaluation and testing methods as specified in the customer monograph, Pharma Pac,
LLC Specification or the USP.
• Records all microbial sample preparation, testing or evaluation data and results in the microbiology analyst’s
logbook.
• Completes the record of analysis.
• Submits all documentation to a second analyst and then to the QC Lab Manager for review and approval.
• Completes calibration work on lab instrumentation and other items as directed by the QA Manager or QC Lab
Manager.
• Participates in special projects, protocol completion and microbial studies as directed by the QA Manager or QC
Lab Manager.
Chemist (promoted) July 2007 – October 2010
Reviews the appropriate raw material, bulk product, or finished product monograph to determine required
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analytical tests and methods for analysis.
Obtains and prepares proper standards, test solutions and equipment to complete the required testing.
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Works with QC Lab Manager to schedule use on any analytical equipment required for completion of testing.
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Completes all evaluation and testing methods as specified in the customer monograph Pharma Pac, LLC
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Specification or the USP.
Records all analytical sample preparation, testing or evaluation data and results in the analyst’s logbook.
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Completes the record of analysis.
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Submits all documentation to a second analyst and then to the QC Lab Manager for review and approval.
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Completes calibration work on lab instrumentation and other items as directed by the QA Manager or QC Lab
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Manager.
Erin D. Steverson 133 Dees Road, Meridian MS, 39301
**************@*******.*** •Mobile: 601-***-****
Education
Jackson State University, Jackson, MS 2001 2005
Bachelors of Science in Biology
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