Customer Service Sales

OBJECTIVE

To obtain a healthcare marketing position where I can share my enthusiasm

for Home Care or Hospice by using effective sales and business development

methods.

Experience

Director of Business Development, Home Care Solutions, Pensacola, FL

2009-2012, 2013-2014

Business development by way of local marketing and advertising to key

referral sources. Identification of new streams of revenue, including

contract negotiation and credentialing with National and Statewide Managed

Care Organizations and Service Providers Networks. Supervision of agency

field staff. Sales visits and coordination of care of new clients

attaining home care services. Continuous quality improvement efforts to

improve agencies processes and procedures to maximize profits.

Clinical Liaison, Emerald Coast Hospice/Gentiva Hospice, Pensacola, FL

2012

Developed then maintained contact with key hospital staff and other

facility discharge planning services to provide ongoing updates on

company's Hospice services available in the market. Promoted exemplary

customer service to physicians, facility personnel, patient and patient's

family. Provided education to referral sources within guidelines of

company policy. Used appropriate company resources to maintain and develop

business opportunities. Maintained market awareness and prepared

competitive updates. Maintained positive relationships with referral

sources and community organizations. Facilitated communication between

referral sources, patients, and their families populations. Attended

professional organization meetings. Ensured patients smoothly transitioned

from the hospital setting to home prior to admission to hospice services.

Registered Nurse, Baptist Hospital, Jay, FL, 2009-2010

Provided skilled medical-surgical nursing care.

Administrative Assistant, Psychological Associates, Pensacola, FL 2006-

2007

Assisted patients with scheduling, checking in, and out of appointments.

Collaborated with full staff of psychiatrists and psychologists to

coordinate follow up care, testing, and medication requests of patients.

Assisted patients with management and resolution of insurance related

issues. Handled filing and organization of private patient charts.

Supported the Office Manager in collection and documentation of patient

payments.

System Service Representative, HDR Engineering, Pensacola, FL 2005-2006

Provided support through administrative functions such as receptionist,

report generation, and community service plan development. Created and

published media archive database. Assisted Project Managers and Civil

Engineers with the resolution of computer related issues. Configured and

managed company assets such as desktops, laptops, and network components.

Supported the Systems Manger in prioritization and completion of IT related

tasks.

Wholesale Department Coordinator 2004-2005

Assisted the store manager with administrative functions such as reception

and report generation. Directed wholesale parts distribution/deliveries

through ensuring correct filling of orders and management of delivery

driver staff. Accessed, queried, and update parts inventory database.

eCoaching Department Administrator 2001-2003

Responsible for tracking, scheduling, and expediting client phone

appointments. Developed and updated reports to track the sales of coaching

modules sold and the demographic of the purchaser. Assisted training new

Account Executives and developed fresh sales approaches. Consistently a top

producing sales rep.

Education

Bachelor of Science Health Informatics, Western Governor's University

Associates Degree of Registered Nursing, Magna Cum Laude, Pensacola State

College

High School Diploma, High Honors Gulf Breeze High School/Pensacola State

College

CERTIFICATIONS

RN License #RN9295078

A+ Certified PC Technician, Western Governor's University

CPR Certification

AIDS/OSHA/Domestic Violence/Medical Errors Course Completion

HIPAA

References

Letters or Contact Info Available Upon Request

Contact this candidate