Customer Service Medical

BREANNA D. JONES

**** ** ****** ** ********, OREGON 97211

832-***-**** cell **********@*****.***

Summary:

I am a dedicated professional with tremendous communication skills both written and oral, with the ability to

motivate, train, and produce business results. I take pride in being a “High Impact” leader who increases

production while focusing on the customer and believes that the customer experience is of the utmost

importance. I am an extremely dedicated professional with tremendous drive and willingness to learn and I am

focusing on an opportunity to continue my career with an organization that can utilize my skills and abilities

Able to train, coach & motivate Impeccable oral and written communication

skills

Extensive Microsoft Office knowledge

Exceptional problem solving skills

Professional phone etiquette

Superior leadership and interpersonal skills

Attention to detail

Excellent planner and coordinator

Ability to exercise independent judgment

Works well under pressure with the ability to

Outstanding client/customer interaction

prioritize

Basic Medical Terminology knowledge

PROFESSIONAL EXPERIENCE

Metropolitan Pediatrics, Happy Valley, OR April 2014 Present

Medical Receptionist/Scheduler

• Greet and patients and visitors and assist with check in process

• Preform reception duties

• Schedule appointments, provide accommodations for walk ins, and verify next day appointments using

NextGen electronic health record.

• Verify Medicaid and private insurance coverage, process payments and verify demographic information

• Triage calls to send to advice nurse and take messages for physicians.

Multnomah County Health Department, Portland, OR June 2013 – April 2014

Senior Office Assistant

• Advanced administrate work that includes contact with the public and difficult customer service

situations

• Verify insurance eligibility, update demographic, language information and assign providers to new

patients

• Maintain detailed and accurate patient records in scheduling using EPIC and Dentrix

• Assist in the coordination of the referral process, communicating with patient, other referral

coordinators, outside medical clinics and physicians on behalf of the patient.

• Generate a assortment of documents containing data for numerical and statistical reports

• Work with diverse patient population, using judgment to resolve conflict, providing correct information,

explaining procedures and anticipated results.

• Ordering and maintaining office supplies along with purchasing information

• Provide phone coverage for incoming patient, physician and nurse calls.

• Request interpreters for internal appointments as well as external specialty clinic appointments

• Completes paperwork and documentation for authorized referrals

EDUCATION

December 2012 December 2013

Associates of Health Sciences Bachelor of Science, Healthcare Administration

Houston Community College, Houston, Texas University of Houston Clear Lake, Houston, Texas

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