Patricia Grove

**** ***** **** *****

770-***-****

Lawrenceville, GA 30046

acesgy@r.postjobfree.com

Executive Summary

Vibrant and motivated health care professional with extensive experience in

home care aide and customer service is seeking opportunity for growth and

development.

Education:

. Kaplan University online A.A.S. Medical Assisting

Honors:

. 2009 Dean's list for GPA of 3.6

Summary of Qualifications:

. Over 10 year experience with home aide care.

. Certified in CPI, CPR, First Aid, AED, NCI

. Complaint Handling/ Dispute Resolution.

. Excel in listening, identifying issues and creating solutions that

provide value to program.

. Proficient in Microsoft Excel, Word, PowerPoint, Outlook & fax

. Excellent leader with great organizational and communication skills

. Quick to develop positive rapport with clients and associates

Professional Experience:

GCSS Atlanta, Georgia

House Lead

2011-

present

. Attends annual ISP meetings for each resident.

. Bathe, feed, assist with medications

. Ensure the home stays clean and up to state regulations

. Communicate with program manager for daily objectives

. Transport consumers to dr. visits. communicate with pcp needs of

consumers

. Manage budget for all four consumer ensure that spending of any funds

is in accordance with rules and regulations; completes monthly

reconciliation and submits reports to Regional Director or Community

Living Services to approve final submission.

. Plan outings for staff and consumers

. Complete all monthly paperwork, budgets, house needs.

. Grocery shopping for home

United Cerebral Palsy, Atlanta, GA

House Manager 2008-2011

. Attends annual ISP meetings for each resident.

. Bathe, feed, assist with medications

. Ensure the home stays clean and up to state regulations

. Communicate with program manager for daily objectives

. Transport consumers to dr. visits. communicate with pcp needs of

. consumers

. Manage budget for all four consumer ensure that spending of any funds

is in accordance with rules and regulations; completes monthly

reconciliation and submits reports to Regional Director or Community

Living Services to approve final submission.

. Plan outings for staff and consumers

. Complete all monthly paperwork, budgets, house needs.

. Grocery shopping for home

Affiliated Computer Services, Atlanta, GA

2006 - 2008

Customer Service Representative

. Responsible for call documentation also the protection of the member's

privacy.

. Changed providers for members, as well as assisted member(s) to find

new

providers in their area.

. Answered general questions about their insurance coverage.

. Researched claims for providers and members to assure sufficient

billing and

Processing

. Updated client information

. Issued Medicare, Medicaid, peach care membership cards for new

members, and replacement cards for members whose cards were defective.

Contact this candidate