Customer Service High School
Resume:
Madison Morgan
*** **** ****** ****** acesfk@r.postjobfree.com
Ephrata, PA 17522
Education
Cocalico Senior High School, Denver, Pennsylvania
August 2004 - June 2008
Bloomsburg University of Pennsylvania, Bloomsburg, Pennsylvania
August 2008 - May 2009
Millersville University of Pennsylvania, Millersville, Pennsylvania
Bachelor of Arts in Psychology
August 2009 - May 2012
Computer Skills
*Proficient with Microsoft Word, Excel, PowerPoint, and Internet
*SPSS/PSAW
Work Experience
T.W. PONESSA & ASSOCIATES COUNSELING SERVICES, INC., Lancaster,
Pennsylvania
Therapeutic Support Staff, October 2012 - Present
*Carry out specific interventions that are listed in the treatment
plan
*Teach client and family specific skills to cope with the client's
diagnosis, behavior issues and emotional management concerns
*Support the family in transferring the therapeutic skills
*Record daily documentation, including: progress notes and reports
*Receive supervision and training
*Collect data as determined by the BSC/MT
TEAMCARE BEHAVIORAL HEALTH, LLC, Lancaster, Pennsylvania
Therapeutic Support Staff, January 2012 - October 2012
*Carry out specific interventions that are listed in the treatment
plan
*Teach client and family specific skills to cope with the client's
diagnosis, behavior issues and emotional management concerns
*Support the family in transferring the therapeutic skills
*Record daily documentation, including: progress notes and reports
*Receive supervision and training
*Collect data as determined by the BSC/MT
BURGER KING, Ephrata, Pennsylvania
Crew Member, July 2009 - July 2012
*Provide and exemplify the highest quality of service to
internal/external customers
*Operate Micros in ringing in sales transactions
*Apply HMS cash handling and customer service standards while
interacting with customers
*Restocking vital supplies in the front of the house
*Housekeeping, including: sweeping, mopping, dishwashing, taking out
trash
LANCASTER LABORATORIES INC., Lancaster, Pennsylvania
Laboratory Assistant, May 2007 - May 2008
*Wash glassware under specific protocol using equipment and hand-
washing systems
*Inspect and return glassware to designated stations in laboratory
environment
*Dump waste solvents
*Weigh out copper and florisil
*Ready sodium sulfate for baking
Trainings/ Certifications
*CPI Certified - January 2013
*Safe Crisis Management - September 2012
*Autism Overview training provided by Community Services Group -
February 2012
Achievements
*National Excellence in Leadership Award - 2011
*Girl Scout Silver Award - 2005
*Girl Scout Bronze Award - 2002
Volunteer Experience
*Lancaster Day Care Center
*Muscular Dystrophy Association
*Relay for Life
Interests/Activities
*Girl Scouts - 1996 - 2008
*Cocalico Choralaires - 2005 - 2008
*Cocalico Playmakers, Stage Manager - 2006 - 2008
*Bloomsburg University's Women's Choral Ensemble - 2008 - 2009
*The National Society of Leadership and Success, Millersville
University Chapter - 2010 - Present
- Executive Board, Operations Coordinator 2010 - 2011
*Autism Society of America, Berks County Chapter - 2012 - Present
Contact this candidate