Customer Service Sales

Ms. Shaquasha Byrd

786-***-****, **********@*****.***

SUMMARY OF QUALIFICATIONS

* ***** ** ********* ******** service experience, Superior Communications,

Organizational Skills. Additional skills- Microsoft office, Outlook, Power

Point, Typing 40+WPM

EDUCATION

Master Learning Institute, Houston Texas, 2014

WORK EXPERIENCE

February 2013 - September 2013, Alorica,Cutler Ridge, Florida

Sales Agent Operate telephone switchboard to answer, screen, or forward

calls.

Explain products or services and prices, and answer questions from

customers.

Adjust sales scripts to better target the needs and interests of specific

individuals.

Answer telephone calls from potential customers who have been solicited

through advertisements. Maintain records of contacts, accounts, and orders.

Schedule appointments and maintain and update appointment calendars.

Calculate and quote rates for tours, stocks, insurance policies, or other

products or services.

June 2012 - April 2013 Sunrise Community, Kendall, Florida

Production Supervisor/Account Specialist Maintain records of patient care,

condition, progress, or problems to report and discuss observations with

supervisor or case manager.

Provide patients with help moving in and out of beds, baths, wheelchairs,

or automobiles.

Entertain, converse with, or read aloud to patients to keep them mentally

healthy and alert. Plan, purchase, prepare, or serve meals to patients or

other family members, according to prescribed diets. Accompany clients to

doctors' offices or on other trips outside the home, providing

transportation, assistance, and companionship.

April 2006-September 2009, Nstyle Nats Travel, Homestead, Florida

Travel Agent. Plan, describe, arrange, and sell itinerary tour packages

and promotional travel incentives offered by various travel carriers.

Provide customer with brochures and publications containing travel

information, such as local customs, points of interest, or foreign country

regulations.

Compute cost of travel and accommodations, using calculator, computer,

carrier tariff books, and hotel rate books, or quote package tour's costs.

Collect payment for transportation and accommodations from customer.

Answer inquiries regarding information such as schedules, accommodations,

procedures, and policies.

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2014 - I moved to Houston to provide a better life for my family.

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