Administrative Assistant Customer Service

Lesa Dugger

Administrative Assistant III *** E. Sandlewood Drive Rogers, AR 72758 **.**********@*****.*** 479-***-****

WORK EXPERIENCE

Administrative Assistant III-NW Arkansas Community College

One College Drive – Bentonville, AR 479-***-**** March 2012 to June 2013

Administrative Assistant III-Building Sciences Department- Weatherization Training Center

• Enroll state employees into Weatherization Training courses to facilitate Federal and State grant program. Develop class agenda.

• Create and maintain department purchase orders, monthly budget reports and student files. Order and maintain office supplies.

• Book rental car, airline and hotel reservations for department. Process travel expense reports and maintain department event schedule.

• Keep department meeting minutes, book meeting rooms and make catering arrangements for visiting state Department of Human Services Officials.

• Create class schedule and post to college website. Attend and photograph conventions and events to promote state Weatherization program.

Administrative Assistant Wal-Mart Store Remodels- Benchmark Group Architects-Engineers

1805 N. 2nd Street- Rogers, AR - November 2006 to August 2009

• Create store design information packet for Electrical and Mechanical Engineers

• Request original store building plans and assemble store forms and information packet for both electrical and mechanical designers to take on their store visit. Scan and process forms and photos from store visit create electronic and hardcopy files.

• Within 48 hours of designers return, upload electronic files to Wal-Mart website for Wal-Mart construction managers and other contractors to view. Burn copy of project files to a CD and Fed-Ex to assigned architect to assist in store remodels.

• Schedule approximately 10 stores per week and track store visits and packet preparation using Excel spreadsheet.

• Request electrical, fire and building code information, also electrical transformer size and capacity using email and phone.

Temporary On-Site Administrative Assistant-Crossland Construction Inc.

1800 S. 52nd Street #300 Rogers, AR 479-***-****- January 2006 to August 2006

• Develop and administer "Documented Worker Program" during new Sam's Club construction to assure all subcontractors were authorized to work in US per Homeland Security guidelines. Create photo ID badges for all workers and visitors.

• Create and maintain Excel spreadsheet to track photo ID badges for all on-site workers. Present seminar to Wal-Mart contractors.

• Maintain construction job files. Prepare payroll time cards and purchase orders to submit for payment.

• Order and manage office supplies, update change orders for architectural and civil plans. Schedule meetings and notify attendees.

Special Project Coordinator/Help Desk Technician - NCR

1510 N. Walton Blvd- Bentonville, AR - September 2000 to December 2002

• Provide technical information to assist installation of new cash register hardware and software for all Wal-Mart stores nationwide.

• Dispatch, page and monitor to assist Field Service Technicians to assure new hardware/software installation met strict deadlines.

Tech 2 Administrative Wal-Mart Realty Division - Store Facilities Maintenance

2001 SE 10th Street -Bentonville, AR - March 1997 to February 2000 Wal-Mart Home office Human Resources 273-4000

Tech 2 Administrative Assistant for Parking Lot Maintenance

• Data entry for Wal-Mart and Sam's Clubs hotline for store maintenance issues nationwide. Averaged 47 daily incoming calls regarding electrical, plumbing, exterior and interior paint, flooring, parking lot and roofing repair issues.

• Solicit and approve bids from contractors to repair and restripe all Wal-Mart & Sam's Club parking lots nationwide.

• Research store leases to determine landlord responsibilities. Provide building plans and schematics to assist approved contractors.

• Coordinate between store managers and contractors until project completion. Close out repair request and submit invoice to A/P.

• November 1999 created, edited and distributed monthly store maintenance newsletter to all store managers via store email.

• Awarded Associate of the Month-May 1998 for recovering $136,000 billed to Wal-Mart for warranty automatic

door repairs.

EDUCATION

Associates Degree in Journalism

University of Arkansas - Fort Smith, AR

SKILLS

College Credit Seminars attended: “Conflict Management and Negotiation Skills”, “How to Work with Difficult People” and “Management Skills for Non-Managers” Completed 40 classroom hours for HVAC Energy monitoring tech-training classes for Wal-Mart Real Estate. Received Storm Water Pollution Prevention certificate and 10-hour OSHA training certificate administered through Wal-Mart Home office.

ADDITIONAL INFORMATION

QUALIFICATIONS:

Twelve years Administrative Assistant experience. Two years Customer Service/Receptionist experience and two years Computer Help Desk technician experience. Computer programs proficient in: MS Office, EXCEL, ACCESS, AS400, PowerPoint, Lotus Notes, Outlook, JD Edwards, D1 Dispatch and Remedy.

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