JACQUAETTA HESTER
********@*****.*** ( ** Train Street, Boston, MA 02122 ( 617-***-****
Experience
Boston Medical Center
( 850 Harrison Avenue, Boston, MA 02215
Administrative Assistant 01/2014 - 04/2014
Department of Psychiatry
Administration
. Confirmed prescriptions
. Scheduled appointments
. General office work including but not limited to upkeep of
office machinery, creating word merges, spreadsheets, Access
databases, charts, faxing, typing, copying, and screening
telephone calls, and greeting clients
. Order and track supplies and all media equipment
. Assisted with On boarding of staff
. Designed and executed office setup
. Oversaw travel, conference meetings live and web based,
luncheons and departmental events
Beth Israel Deaconess Medical Center
( 330 Brookline Avenue, Boston, MA 02215
Department Administrator 10/2010 - 03/2013
Community Benefits, Community Relations and
Community Care Alliance
. Oversaw budgets for five departments
. Oversaw and tracked the processing of invoices via PeopleSoft
and departmental checking account
. Research and correct any monetary issues that may occur on
monthly variance reports via email or telephone to vendors and
internal sources
. Oversee hospital wide translations for patient information
documents/brochures and medical center documents
. Designed and maintain webpages as well as design event
invitations, posters, brochures and flyers
. Event planning, conferences and donors via Access.
. Coordinate and manage annual Gift Drive for Bowdoin Street
assist in coordinating the Annual Steppin' Out event, and the
events related to the Employee Involvement Committee, to which
I was a member.
. Oversee and assist with coordinating departmental and related
events and staff them as well
. Corporate research and tracking
. Update professional calendars as needed. Schedule and organize
meetings, receptions, dinners, luncheons and travel.
. General office work including but not limited to upkeep of
office machinery, creating word merges, spreadsheets, Access
databases, charts, faxing, typing, copying, and screening
telephone calls, and greeting clients
. Order and track supplies and all media equipment
Beth Israel Deaconess Medical Center
( 330 Brookline Avenue, Boston, MA 02215
Administrative Coordinator 10/2004 - 10/2010
Hospitality Services and Community Benefits
. Supported the Director of Community Benefits, Director of
Community Relations and the Manager of Hospitality Services
creating and correcting PowerPoint Presentations, completing
and submitting CME applications,
. Overseeing the paying of invoices via PeopleSoft, Excel
Database, and Binder. Maintain Checking account via Quicken.
. Research and help correct any monetary issues that may occur
on monthly variance reports via email or telephone to vendors
and internal sources
. Coordinate and manage annual events such as the annual Gift
Drive for children
. Help with coordinating Health Center Related events and work
them as well
. Update professional calendars as needed
. General office work including but not limited to upkeep of
office machinery, creating, word merges, spreadsheets, access
databases, charts, faxing, typing, copying, and screening
telephone calls
. Order and track supplies and all media equipment
. Work for the Manager of Hospitality Services, pay invoices via
PeopleSoft, track budget via Excel spreadsheet, research and
help correct any monetary problem that may occur on monthly
variance reports via email and/or telephone calls to vendors
and internal sources
. Special projects as requested
Beth Israel Deaconess Medical Center
( 330 Brookline Avenue, Boston, MA 02215
Administrative Assistant II 01/2003 - 09/2004
Graduate Medical
Education Department
. Work with Program Coordinators/Administrators to facilitate
licensing of Interns, Residents, and Fellows. Processed
documentation to be forwarded to various licensing agencies.
Tracked their status and update timeline using CACTUS.
. Liaison to the Board of Registration in Medicine for licensing
of trainees.
. In hospital liaison for faculty CME credits to be delivered to
Harvard Medical School.
. Designated Official Liaison for Educational Committee for
Foreign Medical Graduates (ECFMG) for initial and continuation
applications of trainees J1-Visas.
. Updated and tracked paperwork i.e. CRICO, DEA Cards, Health
Insurance, Contracts, and other required documentation for
trainees.
. Collected and maintained required policies for internal and
institutional reviews
. Worked co jointly with Cost and Payment on harvesting required
documentation for Medicare
. Attended and participate in a variety of internal and external
organizational meetings dealing with the running of the
affiliated programs of the institute.
. Created and maintained various departmental spreadsheets,
reports and tables using Microsoft office works
. Updated, tracked and maintained highly confidential records
. Conducted departmental research and surveys to better the
experience of the trainees and to track compliance with ACGME
requirements
. Scheduled meetings for committee reviews.
. Designed and posted various business letters, mass mailings,
and invitations for various events
. Assisted coworkers in various projects, and assisted with the
general running of the GME office.
Cunney & Josepe
( 2 Centre Plaza, Boston, MA 02108
Administrative Assistant 11/2001 - 01/2002
. Scheduled traveling arrangements, meetings and telephone
conferences.
. Maintained paper/electronic calendar and palm pilot.
. Proofread edited and typed speeches and lectures.
. Researched relevant information in regards to the organization
using several different mediums including the Internet,
newspapers and magazines.
. Answered telephone, maintained files, general office
management.
Boston Medical Center
( 850 Harrison Avenue, Boston, MA 02118
Payment Systems Analyst 10/2000 - 11/2001
. Designed and maintained Excel and Access database of
physicians (900+) and ensured their health insurance contract
credentials
. Coordinated Group Practice administrative processes in
collaboration with multiple health plans
. Developed physicians listing for Harvard Pilgrim Health Plan
Directory
. Presented PowerPoint presentations monthly to health centers
(8) on the credential status of their physicians as well as
prepared presentations for Executive Director for monthly
Board Meetings.
. Typed and edited contracts for hospital and health plans to be
implemented
MSPCC
(99 Summer Street, Boston, MA 02110
Development Assistant 04/1997 -
09/2000
. Maintained database of 100,000 + donors using the Black Baud
Razors Edge software
. Conducted bi-annual reconciliation reports with accounting
department
. Developed, generated and mailed daily "thank you" letters to
donors
. Assisted in the yearly planning of major fundraising events in
a team of four, as well as attended in work capacity
. Handled high volume development correspondence and
departmental issues
Joslin Diabetes Center
(1 Joslin Place, Boston, MA 02215
Development Assistant 03/1995
- 04/1997
. allied funds from donors and reconciled with accounting
department on a monthly basis
. Designed, generated and distributed yearly major fundraising
lockbox mailing in a team of five, which generated annual
funds
. Provided office support to co-workers on creating and
implementing fundraising projects
Skills
. Skilled in managing the everyday office operations
. achieve departmental/organizational goals
. Developing and implementing projects in an organized and timely
manner in collaboration with co-workers.
. designing and maintaining spreadsheet databases
. Microsoft 2000, 2003, 2007, 2010 and 2013Word, Excel,
PowerPoint, Access, Outlook
. Windows all versions
. CCC, Cactus, Black Baud
. Dictaphone, general office machinery, schedule travel
arrangements, meetings, conferences, and luncheons.
. Type 65-70 wpm
Education
1994 Roxbury Community College, Boston, MA
GED Diploma
1995 YMCA Training, Inc. Boston, MA
Computer/Office Management Certificate
2011 - Current, Emmanuel College Boston, MA,
BS in Business Administration
Accomplishments
. Chaired the Martin Luther King Black Achievers Committee,
creating an annual event with speakers, entertainment and
luncheons for the annual black achiever winners and
hospital staff.
. Member of the NBMAA - Boston Chapter
. Member of the Employee Involvement Committee[pic]