Customer Service Manager
Resume:
Lemuel T. King
**** ******* **. *******, ** *****
********@*****.***
CAREER OBJECTIVE
Accomplished, versatile, and results-driven Master of Business
Administration Graduate seeking an opportunity to leverage strong
leadership attributes, recognized training and coaching abilities, and
superior communication skills in supporting an organization to achieve its
established goals.
VALUE OFFERED
. Relationship Building - merges solid interpersonal and communication
skills to forge, nurture and maintain strong relationships with
managers, colleagues, staff members, clients, and business partners.
Enthusiastically collaborates with internal colleagues to achieve
goals and expectations.
. Knowledge and Expertise - displays expertise in the areas of training
and development, orientation, coaching and mentoring, supervision,
conflict management, and team building among others.
. Team Building and Motivation - effectively communicates with and
motivates team members, fostering an atmosphere of teamwork and
collaboration with an emphasis on goal attainment.
. Leadership - blends integrity, innovative thinking, and leadership
attributes to develop high performance teams. Demonstrates strong
decision-making talents, critical thinking skills, and an unwavering
drive to excel.
Selected Core Competencies
Demonstrates the ability Promotes team and Self motivator
to inspire others organizational learning
Listens to others in an Utilizes leadership and Understand the dynamic
unbiased manner team building skills to forces contributing to
build community cultural diversity
partnerships
Ethical Visionary Persuasive
Strategic Decisive Innovative
Selected Achievement Highlights
~Successfully completed Kenco Leadership Skills Training~
~Successfully completed Job Training Certification Program (JTCP)~
~ Successfully completed Forklift Certification Program ~
~ Successfully completed United States Army Structured Self Development
Course ~
~ Successfully managed 23 soldiers and maintained over 1 million in
inventory ~
EDUCATION
Master in Business Administration, University of Phoenix, Memphis, TN 02/12
Bachelor of Arts Sports Management, University of Memphis, Memphis, TN
08/09
Professional Experience
Human Resources Generalist
June 2013 - Present Kenco Logistics Memphis, TN
Solely involved in the recruiting efforts for all exempt and non-
exempt level personnel. Participates in administrative staff meetings
and attends other meetings and seminars. Ensures human capital is in
line with the budget aligned by the customer. Handles employee
relations counseling, outplacement counseling, and exit interviews.
. Responsible for on-boarding of all new associates to include;
new employee orientation, input of associate demographics, and
requesting access to internal systems to perform assigned job
functions.
. Collaborated with agencies (Prologistix and Paramount Staffing)
to ensure staffing levels remained in sync with the allocated
head count.
. Responsible for reporting metrics relating to staffing attrition
and allocation shortages.
. Conducts unemployment hearings with no losses resulting in added
savings for the company.
. Conducts A3's to reestablish current processes to mimic lean
principles set forth by the company.
Staff Performance Manager
May 2012 - June 2013 Prologistix
Memphis, TN
Responsible for nurturing, building, and maintaining the relationship
between our clients and the company while maintaining the companies
core operating principles. Anticipates clients staffing needs,
including recruitment, screening, interviewing, and hiring of
candidates. Fosters, and works within, an environment of teamwork and
cooperation.
. Solely responsible for the input of employee data into CRM
database, with an average of 113 employees assigned. Planned
work schedules and assigned duties to maintain adequate staff
for effective performance of activities.
. Collaborated with workers and managers to resolve work-related
problems. Trained, mentored, and explained work orders to
laborers and employees.
. Prepared and maintained work records and reports of information
such as employee's time, wages, daily receipts and inspection
results. Performed the same work duties as those supervised or
performed more difficult or skilled tasks and assisted in their
performance.
Motor Transportation Specialists/ Logistics
August 2001- May 2014 United States Army Reserves Millington,
TN
Was responsible for the operations of active duty soldiers to ensure
proper equipment maintenance and storage of military equipment in
excess of $500,000. Responsible for the logistical planning of
tactical movement throughout combat zones with no reported casualties.
Planned shipment and receipt of hazardous material within combat
zones. Supported NATO forces with help in preparation and planning of
combat logistical movements.
. Planned logistical movements of personnel, supplies, and
equipment within Afghanistan and Iraq, during Operation Iraqi
Freedom (2003-2005) and Operation Enduring Freedom (2010-2012).
. Instrumental in implementing safety measures that decreased in
half the rate of accidents, with yearly reporting of no
equipment loss.
. Awarded Army Commendation Medal for planning the logistical
movement of over 1.3 million gallons of fuel throughout Iraq.
. Recommended to move from the Enlisted Ranks to the Commissioned
Officers Ranks, for taking initiative and going above and beyond
the call of duty.
. Safety and Compliance Non-Commissioned Officer, in charge of
vehicle and personnel incident reporting.
. Retention Specialist, instrumental in the recruitment and
retention of new and prior enlisted soldiers.
. Awarded Secret Security Clearance in 2010. Awarded Hazmat
certification of shipment and transportation in 2003, which is
still current.
Admissions Case Manager Full-Time 40 Hrs./ Week
September 2009- October 2010 Baptist Memorial Healthcare
Memphis, TN
Completed data entry of confidential patient records in computer-based
database system. Assisted with patient admittance and insurance
verification. Was primarily responsible for providing and reporting
patient financial statements to ensure collection of outstanding
debts. Communicated internally and externally with insurance companies
and state funded programs to determine eligibility of patients for the
Baptist Memorial Healthcare network.
. Created a layout within the Emergency Room that helped in
elevating our collections from 56% to 87% collections on each
account.
. Voted "Best Customer Satisfaction" for four consecutive months.
. Obtained 100% collections from ER patients admitted within first
quarter of the fiscal year.
Operations Specialists Full-Time 40 Hrs./Week
November 2005 - February 2009 Nike Distribution Facility
Memphis, TN
Supervised 20-30 employees with processing day-to-day orders placed
via online website. Completed data entry to compile Excel spreadsheets
for daily accounts of inventory shipped and received. Reconciled
incorrect orders and inventory discrepancies through warehouse
inventory systems. Collaborated with suppliers in regards to inventory
planning and shipments. Provided customer services and problem solving
assistance to customer inquiries. Was responsible for the audit of
daily entries of the shift to ensure accurate inventory levels.
. Improved Shipped in Full on Time during peak season to 93%.
. Examined freight to determine loading sequences. Checked
specifications of materials loaded or unloaded against
information contained in work orders or bill of ladings.
. Consistent customer service award winner.
. Recommended for Future Managers program within Nike to be held
in Beaverton, Oregon.
ADDITIONAL ACTIVITIES
. Membership in Kappa Alpha Psi Fraternity Inc. Memphis Alumni
Chapter
. University of Memphis Alumni Association
. YMCA Youth Development Basketball Coach
. Veterans of Foreign Wars Post 4935
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