Manager Customer Service

JOHN R. HUMPHREY

**** ***** ***** **** *********, NC 28031

919-***-**** *******@*****.***

Manager of Manufacturing & Distribution/Warehouse Operations

Presenting a Manufacturing Manager with over 20 years of experience in manufacturing, distribution and warehousing

operations. I have a proven track record in the implementation of process improvements, operational budgets, lean

manufacturing principles, as well as the reallocation of staffing built on extensive utilization of experience, leadership and

communication skills.

My Skill Sets Include:

• SOP Development • Lean Manufacturing Principles • Warehousing Logistics

• Operations Management • Cross-Team Communications • Budgeting/ P & L Analysis

• Auditing • Workflow Process Improvements • Performance Reviews & Metrics •

Capacity Planning • Safety Protocols & Procedures • Regulatory Compliance

• Inventory Management • Policy & Procedures • Staff Training & Development •

Quality Control • Conflict Resolution • Product Development

• Team Leadership • Organizational Skills • Strategic Planning

• Analytical Problem Solving • Computer Proficiency (MS Office) • Time Management & Multitasking

Computer Applications

Mapics Kronos SAP People Soft Oracle (JDE) Vista

Professional Progression

RSI Home Products, Lincolnton, NC

Production Manager/Incident Commander 2013 - Present

Responsible for the 2nd Shift Assembly Plant operations with direct report to the Plant Manager. Ensure that all team members sustain a

safe environment through the implementation of process improvements, investing in the workforce and teamwork. Developed an on-

board training module for all new hires and assumed financial responsibility for the Key Performance Indicators (KPI) Matrix.

Implemented shift change Gemba walks performed by the Team Leads. Ensure the safety of all employees in the event of an emergency.

Facilitate continuous improvements to visual management tools used in the workforce. Actively perform Gemba Walks, playbook audits,

cycle time audits, coaching and counseling. (Value In – Cost Out).

Achievements:

Initiated and wrote the Capital Expenditure for a new automated label applicator yearly saving $390k.

Development of a complete onboarding training module.

Kohler Inc. Huntsville, AL (Contractual Position)

Warehouse Logistics Supervisor 2012 - 2013

Molding Supervisor (Injection Molding/Plastics) 2011 - 2012

Production Supervisor 2010

Ensured that CPSD is met daily; achieved 98.9 customer delivery for North America and Canadian Markets. Planned and scheduled LTL

and TL carriers. Managed WMS via SAP applications (i.e. inventory control, planning, shipping metrics, labor absorptions).

919-***-**** John R. Humphrey *******@*****.***

Implemented strategies for continuous improvements (Kaziens), and streamlined production scheduling and staffing requirements.

Supervised personnel safety objectives and resolved potential safety hazards. Maintained product quality and packaging. Managed daily

L&OH absorptions and analyzed production data via SAP application, making recommendations for strategy improvements. Coached,

counselled and oversaw workforce of 45 hourly associates.

GKN Driveline North America, Inc. Automotive Tier 1, Roxboro, NC

Manufacturing Facilitator (Contractual Position) 2010 - 2011

Responsible for day-to-day assembly operations of customer specific components for major automakers (i.e. Chrysler, General Motor,

Ford, Toyota), reporting to the Business Unit Manager. Facilitated daily VMS presentations to the Plant Leadership Team and

coordinated schedules to meet Just In Time Manufacturing (JIT). Facilitated new product launches, daily budget absorptions and

multiple production cell operations. Managed Business Unit personnel objectives, such as Safety, Production, Quality, Training and

Employee Timekeeping via Kronos. Consistently facilitated Lean Enterprise within the Business Unit and assumed staffing

responsibility for 68 hourly associates.

Continued…

Buth-Na Bodhaige Inc. d/b/a The Body Shop Cosmetics, Wake Forest, NC

Production Manager 2003 - 2009

Reported to the Director of Manufacturing, Business Process, responsible for all aspects of the Assembly & Filling Plant Operations and

Business Processes valued at $65M in revenue for the Americas and Canadian markets (Total American Region revenue $250M, 1.5B

Global). Established working guidelines and processes within the manufacturing facility while maintaining FDA regulations (internally)

& Good Manufacturing Practices (GMP). Responsible for product development and packaging for peak and seasonal sales items

distributed to 465 retail outlets in North America, Canada and Mexico. Established gross margin manufacturing guidelines positioned to

exceed corporate expectations. Interfaced with other departments to facilitate optimal production flow, material control and cost efficient

workflow. Cultivated a work environment free of drugs, harassment, violence and discrimination.

Achievements:

Developed $3.5 Million L & OH budget based upon detailed forecasting.

Maintained levels of efficiency that exceeded corporate expectations and gained 400k positive variance against planned P&L.

Achieved an accident free work environment zero accident from 2003 to 2009.

Bandag, Inc., Oxford, NC

Distribution Manager, (Offsite Facility) 2000 - 2003

Department Coordinator/PPO 1997 - 2000

Production Supervisor 1997

Directed all aspects of operations at a 238k square foot distribution warehouse, directly reporting to Manufacturing Plant Manager.

Received and distributed $1.5M in inventory daily, achieving customer satisfaction throughout Northeastern United States, Canadian,

African and Asian markets. Controlled an in house inventory valued at $26M. Developed an operating budget for distribution based

upon intensive internal forecasting which executed the operation within the $1.5M budget. Coordinated activities pertaining to safety,

quality, logistics, production and personnel. Ensured all domestic and export shipments met DOT regulations and hazardous

certifications. Led a cross functional team consisting of (4) Distribution Managers, Central Engineering Rep, Customer Service Rep,

Regional Sale Rep, Corporate Quality Manager and Corporate Material Manager. Corresponded with Material Manager to ensure that

goods were manufactured and distributed in an accurate and timely fashion, achieving customer satisfaction for 2500 Northern American

and Asian dealers.

Achievements:

Designed the internal footprint for a new $6.8M distribution warehouse.

Established an employee productivity program the resulted in a 98.9% inventory accuracy and service level.

919-***-**** John R. Humphrey *******@*****.***

Wrote capital gain project including ROI, justification and Executive summary

Dunlop Tire Corporation, Huntsville, AL

Production Control Specialist 1993 - 1997

Lead Section Manager 1991 - 1993

Section Manager 1989 - 1991

Held responsibility for a multi-million dollar steel cutting operation supplying internal customer, processing 1.4 million units yearly

while managing 1120 SKUs to supply the appropriate production needs. Directed 4 salaried employees and 58 hourly employees to meet

all production requirements. Wrote departmental projects for new equipment and equipment improvements.

Achievements:

Assumed integral role on company’s bargaining committee, establishing a new general contract agreement between Dunlop Tire

Corporation and Local 915.

Directed the successful start-up of a new $2.3M Fisher Steel Cutter. Achieved volume exceeding plan by 29% within first

quarter of operation.

Reduced departmental expenses by more than $303k; a 1.4% reduction within 7 months while maintaining all productivity

levels, quality, and inventory accuracy.

Education & Training

MARSHALL UNIVERSITY, WV: Business Management / Sports Marketing

• Lean Training• Ethics Training• Sexual and Harassment Prevention Training• Keys to Effective Communication

• Management Training (The Finishing Touch) • APB Management Training• Power Point 4.0 • Excel • Access 5.0

• Development Dimensions International (DDI) • Interaction Management• Race Awareness • 360* Feedback-Critical Loop

• Listening For Understanding• Managing Interpersonal Relationships• Influence-Collaborating Results • First Aid-CPR

• Charter Training • Franklin Covey (The Habits of Highly Effective People) • DOT Hazardous Material Certification

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