Customer Service Sales

Mario A. Karnath

**** ******** **. *** ****, MI *8706 ● 989-***-**** ● *************@*****.***

More than 7 years’ successful experience in business management and customer service support with recognized strengths in

account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures

and systems to avoid financial risk and gain company growth.

Possess solid computer skills, working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect,

Microsoft Word.

Car & Credit LLC

Financial Manager 2012-Present

1. Responsible for providing financial advice and support to clients and colleagues to enable them to make sound business

decisions.

1. Productively analyzed competitors along with market trends to ensure business growth.

2. Acted a liaison with auditors to ensure annual monitoring along with producing accurate financial reports to specific

deadlines.

3. Maintained company budgets while formulating strategic and long-term business plans.

4. Developed financial management mechanisms that minimize financial risk while conducting reviews and evaluations for

cost-reduction opportunities.

5. Responsible for contacting overdue accounts by phone, or email to collect previous outstanding balances.

6. Emphasized acknowledgment of protecting the account receivables, running portfolios of accounts to maximize gainful

sales and reduce bad debt losses.

AT&T Mobility

Retail Store Manager 2006-2012

1. Managed and motivated a team to increase sales and ensure efficiency while updating colleagues on a business

performance, new incentives and other pertinent issues.

2. Instrumental in igniting revenues from $1M in 2010 to $2M in 2011.

3. Efficiently analyzed sales figures, forecasting future sales volumes to maximize profits.

4. Effectively dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews

as well as providing or organizing training and development.

5. Maintained awareness of market trends in the retail industry, while monitoring local competitors to effectively compete in

the local market.

Advanced Wireless PCS

Retail Sales Consultant 2004-2006

6. Educated and informed customers regarding benefits and features of the company’s products and services.

7. Efficiently maintained store equipment, monitored inventory, reconciled store accounts and bank deposits.

8. Successfully sold accessories or additional products based on interpreting individual customer needs.

9. Exceptionally strong customer service, oral and interpersonal communication.

Delta College, University Center, MI

Completed course work in Business curriculum

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