Data Project

Summary

I HAVE A GOAL-ORIENTED PERSONALITY AND HAVE PROVEN MY TECHNICAL

LEADERSHIP ABILITY AND DEDICATION TO EXCELLENCE.

ACHIEVEMENTS

14+ YEARS OF ARCHITECTURAL AND TECHNICAL LEADERSHIP FOR 24+ CRM AND 4

OCH ORACLE CUSTOMER HUB - MDM (SIEBEL UCM) PROJECTS BETWEEN $250K AND

$100M IMPLEMENTATIONS (INCLUDING THE LARGEST IN EUROPE & NA FROM 30 -

6000 SEATS).

Won company recognition award for outstanding project implementation.

QUALIFICATIONS

29+ YEARS IN THE IT INDUSTRY.

Certified Core Siebel 7, 2000, 99 and 97 Consultant.

15+ years designing and creating system architecture, and integrating

Siebel systems with legacy systems for medium to large organizations.

12+ years of superior product expertise with respect to data models

and implementing complex Siebel solutions with a cross-industry

background; financial, telecom, media, pharma, utility, sales,

services and consumer goods.

15+ years of loading data in Siebel through EIM or Object Manager

(using a custom made tool).?

8 years of data modeling, and reverse engineering of repositories and

data dictionary creation.?

6+ years in Data Profiling, Data Cleansing and Reporting.?

15+ years to work on platforms such as: Oracle, MS SQL, DB2

Universal, Informatica Power Center, Pervasive Data Integrator and

other ETL tools as well as enterprise integration manager (Siebel

EIM). ?

2+ years "hands on" Siebel customization, configuration and

integration using Siebel Tools and other components.

13+ years of Siebel eRoadmap / Connaissance's Knowledge Expert and

other SDLC methodologies.

Strong English and French verbal and written interpersonal skills.

CRM engagement experience

Siebel Data Architect / Senior Migration Specialist - CRM

(non-Siebel) implementation (including data migration from 8 sources

to a CRM - 2 M$) project of CRM on MS-SQL Server 2008 EE RDBMS.

Siebel Data Architect - Siebel implementation (including data

migration from many sources to Siebel 8.1) (6 M$) project of Siebel

Call Center 8.1 on MS-SQL Server 2008 EE RDBMS.

Senior Siebel Migration Specialist - Siebel implementation (including

data migration from many sources to Siebel 8.1 - 2 M$) project of

Siebel UCM 8.1 on Oracle 10g RDBMS.

Senior Siebel Integration Specialist -Siebel implementation

(including data migration from many sources to Siebel 7.8 - 2 M$)

project of Siebel UCM 7.8 on Oracle 10g RDBMS.

Senior Siebel Integration Specialist -Kendle International,

Cincinnati, Ohio. Siebel implementation (including data migration

from many sources to 8.0 - 2 M$) project of Siebel eClinical 8.0 on

Oracle RDBMS and outsourced to Oracle-OnDemand.

Senior Siebel Integration Specialist -Jenny-Craig, Carlsbad,

California. Siebel data conversion (7.7 to 8.0) and integration (5

M$) project of Siebel Call Center 8.0 on Oracle RDBMS.

Senior Siebel Integration Specialist - Tech Lead of Integration Team

at Wind River, Alameda, California. Siebel migration (6.3 to 7.8)

and integration via Oracle Fusion middleware (5 M$) project of Siebel

Sales 7.8 on Oracle RDBMS.

Senior Siebel Integration Specialist - Tech Lead of Integration Team

at Cadbury, Toronto, Ontario, Canada. Canadian Siebel implementation

(5 M$) project of the Sales Volume Planning capabilities of Siebel

Consumer Goods 7.7 on Oracle RDBMS.

Senior Siebel Integration Specialist at Hasler Neopost, Duluth,

Georgia, United States. Reverse engineered Siebel eBusiness 6.3.3

data model on MS SQL implementation to facilitate and accomplish data

migration.

Senior Siebel Specialist at Cadbury, Plano, Tx, United States. In

charge of the installation of 3 environments of Siebel eConsumer

Goods 7.7 on Windows platform and Oracle RDBMS.

Siebel Specialist at Sprint, Overland Park, Kansas, United States.

Assist in the installation of Siebel eCommunications 7.8 on Solaris

platform and Oracle RDBMS.

Senior Siebel Integration Specialist - Universal Customer Master

(UCM) Team at BellSouth, Atlanta, Georgia, United States,. Data

migration project of 90M records (100 M$) based on Siebel UCM 7.8 on

Oracle.

Senior Siebel EIM Specialist - Data model group at Gulf Stream Toyota

(GST), Deerfield Beach, Florida, United States. Research and

development project (20 M$) based on Siebel eAutomotive 7.8 on

Oracle.

Senior Siebel EIM Specialist at YPG, Montreal, Qu bec, Canada.

Serving as a Siebel EIM specialist to migrate data for their 1200+

seats implementation (8 M$) Siebel eMedia 7.7 on Oracle.

ETL Administrator at RCI, Indianapolis in Indiana, United States.

Serving as a tech lead to review performance issues in a 1500 seats

of Siebel Call Center 7.0.4 and Siebel Analytics 7.0.4 implementation

project on Universal DB2.

Architect/Tech Lead at Gouvernement of Qu bec in Qu bec City, Canada.

Serving as a tech lead to review work done by Siebel integrator firm

in a 330 seats of Siebel Call Center 7.5.2 implementation on Oracle.

Architect/Tech Lead at W.L. Gore (a large fabric manufacturer) in

Maryland, United States. Serving as a tech lead to assist the team

in integration and release management in implementing a 70 seats of

Siebel eBusiness 2000 implementation project on MS-SQL.

Architect at the City of Phoenix Water Service Department (a large

utility provider) in Arizona, United States. Conducted capacity

planning and assisted the team in installing a 600 seats of Siebel

eEnergy implementation project for test and production environments

on Oracle.

Architect/Tech Lead at eConnections (a distributor of electronic

components) in California, United-States. Serving as a tech lead to

assist the team in integration and release management in implementing

a 30 seats of Siebel eBusiness 2000 MME on Oracle.

Architect/Tech Lead at Stratos Group (a startup insurance firm) in

Kentucky, United-States. Serving as a tech lead to assist the team

in configuration and release management area in implementing a 30

seats of Siebel eBusiness 2000 MME (Siebel .COM application) on

MS-SQL Server.

Architect at Sitel (a large call center provider) in Nebraska,

United-States. Serving as a tech lead to help the team in

integrating their Siebel eBusiness 2000 on Oracle Server with

external system using EIM.

Architect at MCI (a large telecommunication firm) in Colorado,

United-States. Serving as a tech lead to assist the team in

configuration and release management area in implementing a 1500

seats of Siebel eBusiness 2000 on DB2 Universal and Oracle Server.

Tech Lead at Cenex (a large agricultural firm) in Minnesota,

United-States. Assisted the team in implementing of 250 seats of

Siebel eBusiness 2000 MS-SQL Server.

Architect at StorageTek (a large storage manufacturer) in Colorado,

United-States. Serving as an tech lead for the deployment of 300

seats of Siebel eBusiness 2000 upgrade on Oracle Server.

Tech Lead at Castrol (a large lubricant company) in New Jersey,

United-States. Serving as tech lead in the implementation of 250

seats of Siebel Consumer Goods package on Oracle Server located in 5

different sites.

Tech Lead at Watson Pharmaceuticals (a large pharmaceutical company)

in California, United-States. Serving as tech lead for the

implementation of 70 seats of Siebel Pharma package on MS-SQL Server

located in 3 different sites.

Developer of a complex Actuate report for Acer (a major hardware

manufacturer) in Texas, United-States. The report was made to run on

a Siebel Field Service package on Oracle.

Tech Lead at Guinness (one of the World's Leading Brewery) in London,

United Kingdom. Serving as the tech lead for the implementation of

100 seats of Siebel Consumer Goods package on Oracle.

PROFESSIONAL experience

APCHQ, Montr al, 03/13 - present

Data Architect / Senior Migration Specialist

2 M$ CRM implementation project replacing over 8 different legacy

applications (including data migration) to a Customer Relationship

Management - CRM (running on MS-SQL Server 2008 EE RDBMS) that

supports business development efforts, products and services

offerings such as new house warranties and membership management and

mutual preventions of over 4500 employers in Qu bec.

Analyzed data quality of 8 legacy source applications.

Analyzed and created Entity Relationship Diagrams (ERD) of the

sources and destination using Oracle Data Modeler.

Created canonical data model of around 30 different entities.

Designed many different interfaces including data mapping from legacy

system to the new CRM tables.

Designed and created SQL queries for different views and ETL

procedures using Microsoft SSIS.

Authored technical and data architecture and migration design

documents.

Authored and maintained a data dictionary document.

Technologie Nter, Montr al, 06/10 - 02/13

Siebel Data Architect

Siebel implementation (including data migration from many sources to

Siebel 8.1) (6 M$) project of Siebel Call Center 8.1 on MS-SQL Server

2008 EE RDBMS.

Information from around 20 different related entities belonging to 6

different systems were deduped, cleaned and inserted into the Siebel

Call Center.

Created the target data-model from the legacy mapping to the new

Siebel data-model using Sybase PowerAMC.

Performed data profiling exercise on different legacy systems using

Ataccama DQ Analyzer to determine the relevance of importing data

elements into Siebel.

Acted as the application specialist in the design of the solution

(data mapping from legacy databases to new Siebel implementation,

integration overall directions).

Designed many different interfaces including data mapping from legacy

system to Siebel base tables (BT), to the BC and the UI of the target

Siebel Call Center system.

Created a sophisticated query allowing the project to create a data

dictionary which details the information from the fields in the UI,

passing through the Business Component (BC) layer, down to the

physical layer (Base Tables) stored in Siebel Repository.

Designed and created SQL queries for different views and ETL

procedures using Talend Open Studio for cleansing, deduping and

enriching data using MatchIT v5.2.

Co-authored the creation of a tool capable of low volume

exporting/importing data to/from an Excel spreadsheet to Siebel

through the use of the Object Manager using configurable parameters.

Authored technical and data architecture and migration design

documents.

Authored and maintained a data mapping documents holding business,

physical, SQL transformations, cleansing information and system

source information related to the Soci t des Loteries Vid o du

Qu bec's data model.

Cr dit-Suisse, New York, 10/09 - 06/10

Senior Siebel Migration Specialist for LumenData

Siebel implementation (including data migration from many sources to

Siebel 8.1) (2 M$) project of Siebel UCM 8.1 on Oracle 10g RDBMS.

Account, Contact and Product related information from different

systems were fed into Siebel UCM where they were deduped, cleaned and

inserted into the Siebel database.

Assist the application specialist in the design of the solution (data

mapping from legacy to new Siebel implementation).

Design many different interfaces including data mapping from legacy

system to UCM interface tables (EIM), to the Siebel Data History

(SDH) business components (BC), to the SDH base tables (BT), to the

BC and the BT of the target Siebel UCM 8.1 system.

Performed data profiling exercise on Contact using Ataccama DQ

Analyzer to determine the relevance of importing data elements into

Siebel.

Authored technical interface design documents.

Authored and maintained a data mapping documents holding business,

physical, EIM, SQL transformation and system source information

related to the Cr dit-Suisse data model.

Designed and created EIM related files for different extractions and

ETL procedures using Informatica Power Center 8.6.

Secretar a de Agricultura (SAGARPA), Mexico, Mexico City, 11/08 -

12/08

Senior Siebel Integration Specialist

Siebel implementation (including data migration from many sources to

Siebel 7.8) (2 M$) project of Siebel UCM 7.8 on Oracle 10g RDBMS.

Contact related information from three different systems was provided

in flat files. These were fed into Siebel UCM where they were

deduped, cleaned and inserted into the Siebel database.

Assist the application specialist in the design of the solution (data

mapping from legacy to new Siebel implementation).

Design many different interfaces including data mapping from legacy

system, to flat file of the source, to UCM interface tables (EIM),

to the Siebel Data History (SDH) business components (BC), to the SDH

base tables (BT), to the BC and the BT of the target Siebel UCM 7.8

system.

Authored technical interface design documents.

Authored and maintained a data mapping documents holding business,

physical, EIM, SQL transformation and system source information

related to the SAGARPA data model.

Designed and created EIM related files for different extractions and

ETL procedures using Talend Open Studio.

Perficient, Inc., St-Louis, MI, 04/07 - 09/08

Solutions Director

Kendle International, Cincinnati, Ohio, 03/08 - 09/08

Senior Siebel Integration Specialist

Siebel implementation (including data migration from many sources to

Siebel 8.0) (2 M$) project of Siebel eClinical 8.0 on Oracle RDBMS

and outsourced to Oracle-OnDemand.

The old application information was scattered amongst Access

databases, Lotus Notes, and many different spreadsheets and was to be

migrated into a new Siebel 8.0 eClinical application ran by

Oracle-OnDemand.

Helped the customer in finding low-cost tools to: de-duplicate,

cleanse, extract, transform and load legacy data from different

sources.

Assist the application specialist in the design of the solution (data

mapping from legacy to new Siebel implementation).

Design many different interfaces including data mapping from legacy

system, to interface tables of the source up to the interface, to the

base tables to the business components of the target Siebel 8.0

system.

Authored functional interface design documents including a complete

ERD of the target Siebel System.

Authored and maintained a data mapping documents holding business,

physical, EIM, SQL transformation and system source information

related to the Kendle's data model.

Designed and created EIM files for different extraction and ETL

procedures using Talend Open Studio.

Jenny-Craig, Carlsbad, California, 10/07 - 01/08

Senior Siebel Integration Specialist

Siebel data conversion (7.7 to 8.0) and integration (5 M$) project of

Siebel Call Center 8.0 on Oracle RDBMS).

The old Siebel 7.7 CRM application was outsourced and needed to be

decommissioned and migrated into a new Siebel 8.0 Call Center

application.

Reverse engineered the Siebel Repository to extract the data mapping

information.

Design over 30 different interfaces including data mapping from

business components to base, to interface tables of the source Siebel

7.7 up to the interface, to the base tables to the business

components of the target Siebel 8.0 system. This was done within 5

weeks and also included IFB, and loading sequence design documents.

Authored functional interface design documents.

Authored and maintained a data mapping documents holding business,

physical, EIM, SQL transformation and system source information

related to the JC data model.

Designed and created EIM files for different extraction and loading

store procedures.

Wind River, Alameda, California, 04/07 - 09/07

Senior Siebel Integration Specialist - Tech Lead of Integration Team

Siebel migration (6.3 to 7.8 - 5 M$) and integration via Oracle

Fusion middleware of Siebel Sales 7.8 on Oracle RDBMS and Oracle

Customer Data Hub (CDH).

The Siebel 7.8 Upgrade Project at Wind River is focused on migrating

the existing functionality from Siebel 6.3 application called SABER

and incorporating new functionalities. Integrating Siebel with

Oracle e-Business Suite and Customer Data Hub was one of the major

objectives of the project.

Authored technical interface design documents.

Created business processes interfaces in Siebel workflows.

Created Integration Objects in Siebel to interact with external

systems.

Created InBound and Outbound Web Services.

Used existing EAI Business Services to send and receive requests to

external Oracle 11i - EBS and Oracle Custumer Data Hub (CDH) via SOA

architecture (Oracle Fusion).

Analyzed data elements needed for the new Siebel implementation.

Authored and maintained a data mapping documents holding business,

physical, EIM, SQL transformation and system source information

related to the WR data model.

Created gap analysis documents and help port EIM jobs from Siebel

Sales 6.3 to 7.8.

EagleCreek Software Services, Inc., Eden Prairie, MN, 04/05 - 03/07

Principal Consultant

Cadbury, Toronto, Ontario, Canada, 06/06 - 02/07

Senior Siebel Integration Specialist - Tech Lead of the (virtual -

near-shore) Integration Team.

Canadian Siebel Implementation (5 M$) based on Siebel Consumer Goods

7.7 on Oracle RDBMS.

The Project Lightyear was to implement Siebel Consumer Goods' Sales

Volume Planning (SVP) and Customer Investment Transformation within

Canada, sharing a common platform with U.S. Siebel Confectionery

implementation. This project supports the business processes

surrounding trade promotion, fund accrual. and the end-to-end

planning processes relating to it. To accomplish this, 14 complex

EIM interfaces were developed. They were covered through the

following entities: Account, Vendor, Product, Catalog-Category, Price

List, Product Shipment (Actuals), Product Baseline (Open Stock), Case

Quantity, Paiment, and Target. Each of the interfaces needed to be

shielded from the US data through the use of the Siebel multi-org

capabilities. The system of reference (the source system) for this

data was for the most part an existing SAP platform.

Involved in the analysis, design and development of the overall EIM

integration solution. In order to achieve this, a framework was

developed to automatically, extract from an existing Operational Data

Store, validate and transform the source data and to propagate into

the Siebel database.

Worked on the initial project plan elaboration.

Reverse engineered the Cadbury US Siebel implementation.

Analyzed the Canadian data elements needed for the new shared Siebel

implementation.

Authored of the Cadbury Sales Volume Planning (SVP) data model.

Authored functional interface design documents.

Authored and maintained a data mapping documents holding business,

physical, EIM, SQL transformation and system source information

related to the SVP data model.

Designed and created EIM files for different extraction and loading

processes.

Design a SQL framework to extract and accomplish pre and

post-validation EIM processes.

Designed and created automation process used by the framework.

Hasler Neopost, Georgia, USA, 06/06 - 06/06

Senior Siebel Integration Specialist.

Data migration project (< 1 M$) based on Siebel eBusiness 6.3.3 on

MS-SQL Server 2000.

Reverse engineered already existing Siebel Sales Enterprise 6.3.3

data model on MS SQL implementation to facilitate and accomplish data

migration of Account, Contact, Address, Equipment, Note, Activity and

Opportunity records stored in Siebel 7.7 compatible flat file format.

Analyzed the data elements needed into the Siebel eBusiness

implementation.

Authored and maintained a data mapping document.

Designed and created EIM files for different extraction and loading

processes.

Cadbury, Plano, Texas, USA, 05/06 - 06/06

Senior Siebel Specialist

Cadbury Adams division - Siebel Consumer Goods 7.7 Implementation

project (10 M$) on Oracle.

In charge of the installation of Siebel eConsumer Goods 7.7 on

Windows platform and Oracle RDBMS for 3 different environments.

Document the installation processes.

Sprint, Kensas, USA, 05/06 - 05/06

Siebel Specialist

Assist in the installation of Siebel eCommunications 7.8 on Solaris

platform and Oracle RDBMS.

BellSouth, Georgia, USA, 10/05 - 04/06

Senior Siebel Integration Specialist - Universal Customer Master

(UCM) Team.

Data migration project (100 M$) based on Siebel UCM 7.8.1 on Oracle.

The 2006.01 release BellSouth Broadband Transformation was to

introduce Siebel UCM as a new Customer master and Asset repository

application. Close to 90 million records (Account, Billing

Information, Contact, Address and Asset) to be migrated. Involved

in the analysis, design and development of the overall migration

solution. In order to achieve this, a parser was developed to

extract from a tagged flat source file from a system called CRIS.

Some of the parsed data elements were then forwarded to Trillium for

data quality (DQ) module. Both the CRIS parsed file and Trillium

output were then merged together using Informatica to be propagated

in a series of EIM tables. These EIM tables were then populated into

Siebel base tables.

Worked on the initial project plan elaboration.

Analyzed the data elements needed into the new Siebel UCM

implementation.

Authored of the UCM data model.

Authored business analysis, functional design and joined interface

agreement (JIA) documents.

Authored and maintained a data mapping dictionary holding business,

physical, EIM, ETL and system source information related to the UCM

data model.

Worked on the POC of a parser capable of processing proprietary

customer records.

Designed and created EIM and ETL (Informatica v7.1.2) for different

extraction and loading processes.

Worked on pre and post-validation EIM processes.

Designed and created automation processes used by Informatica and

EIM.

Worked on the design of the on-going process.

JM Family, Florida, USA, 04/05 - 07/05

Senior Siebel EIM Specialist - Data model group

Research and development project (20 M$) based on Siebel eAutomotive

7.8 on Oracle.

Worked with and reported to the top Siebel Systems DB Architect. The

Siebel eAutomotive application was used as the foundation controlling

vehicle movement, and accessorization through the Toyota eco-system

and replaces their old mainframe system. This first phase focused on

vehicle flow, gets the base data model in place and verified, proved

solution concept and initial design for happy path, minimal support

for baseline functionality.

Participated in creating new data dictionaries related to automotive

vehicle.

Analyzed the data elements needed into the new Siebel eAutomotive

(7.8).

Reported daily to the top Data Architect at Siebel Systems.

Designed and created EIM and ETL (iWay) mappings for different

extraction and loading processes.

Yellow Pages Group, Quebec, Canada, 11/04 - 03/05

Senior Siebel EIM Specialist

1200+ seats implementation (8 M$) Siebel eMedia 7.7 on Oracle.

YPG has an old Siebel Call Center (99) and an SFA on DB2 that needs

to be replaced by Siebel eMedia (7.7). The first phase was a proof

of concept to identify the steps needed in order to replace the old

systems.

Analyzed the data elements needed into the new Siebel eMedia (7.7).

Designed and created ETL (Data Integrator) mappings for different

extraction and loading processes.

Migrated 1 M accounts and 1.5 M addresses.

Resort Condominiums International (RCI), Indiana, USA, 09/03 - 09/04

ETL Administrator

1500+ seats implementation (10 M$) Siebel Call Center 7.0.4 on

Universal DB2.

RCI has two Siebel implementations (Call Center - OLTP and Analytics

- OLAP) that were plagued by performance problems. The goal was to

track the causes of the problems and to offer sustainable solutions.

Analyzed Siebel related worked done by the outsourcing integrator

firm against deliverables recommended by Siebel eRoadmap methodology.

Produced an executive assessment on the state of the Siebel Analytics

7.0.4 implementations on Universal DB2 and proposed solution to

solved urgent issues.

Created ETL (Informatica PowerCenter 5.1) mappings for different

extraction and loading processes in and from mainframe and Siebel 7.x

through EIM environments.

Reversed-engineered ETL processes created by offshore team to solve

problems caused by absence of operating documentation.

Assisted the implementation team during the upgrade of Siebel Siebel

Call Center and Analytics from 7.0.4 to 7.5.3.

Created optimized automation process to load data from Siebel OLTP to

Siebel OLAP.

Produced operation manuals for the different environments relating to

Siebel CC and Siebel Analytics.

Assessed and reported directly to Mr. Ken May, president and CEO of

RCI relating to the issues that plagued the Siebel Call Center and

Siebel Analytics applications and offered plausible solutions and

best practices.

Assisted on assessing the baseline (7.0.4 and legacy) and designing

of the target data-model based from gap analysis from Siebel ePlan

for 7.7.1 implementation workshops.

Government of Qu bec, Canada, 05/03 - 07/03

Architect/Tech Lead

330+ seats implementation (4 M$) Siebel Call Center 7.5.2 on Oracle

Server.

This new Siebel implementation was to replace an aging custom-made

opportunity tracking system with Siebel Call Center 7.5.2.

Integration with legacy IDMS system was required.

Review worked done by external integrator firm against deliverables

recommended by Siebel eRoadmap methodology.

Recommended a work plan to fill the gap between what was delivered

with what is needed to support the new Siebel application.

Recommended content of knowledge transfer capsules for members of the

support team.

RPI Informatique, Canada, 09/02 - 04/03

Architect/Tech Lead

Reviewed and prepared RFP, RFI or RFQ responses pertaining to Siebel

related operational and technology requirements as required.

Reviewed and translated business requirements into the solution

framework.

Connaissance Consulting, USA, 02/99 - 02/02

Architect/Tech Lead

Led project teams of 4 to 12 permanents/consultants, Siebel business

analysts, configurators and programmers in delivery of business

systems in 9 different states in USA and in London UK for the

following clients: W.L. Gore, MD; City of Phoenix Water Services

Department, AZ; eConnections, CA; Stratos Group, KY; Sitel, NE; MCI,

CO; Cenex, MI; StorageTek, CO; Castrol, NJ; Watson Pharmaceuticals,

CA; Acer, TX; Guinness Brewery, London, UK.

Participated in assessing business opportunities, right through to

delivery of solutions.

Improved the project management methodology, processes, and

procedures to improve efficiency, client services, and project

deliverables.

Coordinated effort calculation of resources for implementation phase

in conjunction with the Project Manager.

Provided mentorship to junior team members and knowledge transfer

client's personnel for the technical infrastructure support through

sessions and documentation of Siebel best practices.

Acted as primary contact and main coordinator of Siebel design

reviews with Siebel Expert Services and service requests with Siebel

Technical Account Manager (TAM).

Go-to-person for questions and answers between business and

technology groups.

Architected, led, researched, developed, designed and implemented

complex Siebel solutions/practice.

Defined and/or obtained necessary systems, engineering, programming,

planning and other technical client requirements.

Coordinated design process and provided continuous feedback on

status.

Setup the technical infrastructure required for projects (hw/sw -

RDBMS, application, utilities, etc.).

Created customized installation files and procedures for each

environment to speed-up installation process.

Administered and managed RDBMS and Siebel application environments.

Migrated legacy Lotus Notes-based SFA system and JDE World data to

Siebel.

Developed Siebel's repository migration strategy and configuration

management.

Monitored and managed the Siebel application, ensuring the

application meets defined business requirements, and provided "direct

action" solutions for support requests.

Balanced responsiveness to the client against the delivery of high

quality solutions.

Diagnosed performance and tuning tasks of configured Siebel

applications.

Acted as technical SWAT team to diagnose and research on solving many

issues.

Produced technical and functional specifications, technical design,

architecture, testing and system documents for project deliverables

and authored training materials.

Documented knowledge, best practices and lessons learned, gained from

projects.

Defined and implemented development and documentation standards as

well as standards for change management and application

implementation.

W.L. Gore, Maryland, USA, 10/01 - 12/01

Architect/Tech Lead

70+ seats implementation of Siebel Sales Force and integrate it with

JD Edward World legacy system.

Siebel eBusiness 2000 on MS-SQL Server.

This new Siebel installation was to replace an aging Lotus Notes

custom-made opportunity tracking system with Siebel eBusiness 2000

for Gore's sales force. It also needed to integrate with legacy JDE

system.

Gathered data integration requirements and created over 40 different

mappings files to accomplish migration between Lotus Notes and JDE

and Siebel application.

Migrated legacy information into a repetitive EIM consumable

automation process.

Developed EIM processes.

Generated Siebel client and server customized installation files.

Knowledge transfer with team members.

Generated training databases.

City of Phoenix Water Services Department, Arizona, USA, 10/01

Architect

600+ seats implementation of Siebel Call Center and integrate it with

the legacy IDMS system.

Siebel Energy 6.3 on Oracle

The work comprised of gathering information to estimate database

sizing for future growth. Installation of the

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