Human Resources Project Manager

RAQUEL M. DAVIS

**** ***** **** ***** . ********, Georgia 30126 . 770-***-**** .

************@*********.***

SUMMARY OF QUALIFICATIONS

Ten years of experience in human resources and benefits administration,

specializing in human resource outsourcing. Expertise includes

implementation, project, account, and relationship management, and

administration of FSA, HSA, Commuter, COBRA, Group Benefits, qualified and

non-qualified 401k, profit sharing, supplemental, and pension plan benefits

under IRS and ERISA regulations. Additional experience includes retail

management, recruiting, training, retail payroll, and compensation.

PROFESSIONAL EXPERIENCE

ADP National Accounts Implementation, Alpharetta, GA

Benefits Implementation Consultant II 01/06 -

04/14

. Implemented FSA, HSA, Commuter, and COBRA web based accounts for new

National, Major, and Resource Account clients.

. Worked with Major account clients with 50-999 employees and National

account clients with 1000 or more employees.

. Project managed multiple implementations and projects while working

with clients to design system specifications.

. Consulted with clients about FSA, HSA, Commuter, and COBRA processes

and coordinated Learn@ADP training.

. Strengthened client relationships by communicating with Internal ADP

partners such as Sales, Project Managers, and HRB/WFN Consultants and

Connection specialists.

. Utilized Main and eStart project management tools to manage clients

during implementation.

. Supported C Level client contacts during implementation life cycle and

transition to Client Services.

. Assisted Client Services in maintaining FSA, Commuter, and COBRA

clients resulting in Client Retention.

. Mentored, Coached, and Trained Implementation Consultants on FSA,

Commuter, and COBRA implementation processes.

. Performed Power Point Presentations for Project Managers as a SME

(Subject Matter Expert) for the FSA and Commuter plans.

. Completed User Acceptance Testing (UAT) for new system enhancements.

. Maintained up to 200 accounts during open enrollment. Met and/or

exceeded annual revenue of $250,000 to $500,000 in new business.

. Assisted in pre-sale of FSA and COBRA products which generated

additional business and cross-sold the HRB product to clients.

. Coordinated with the Process Improvement Committee to enhance setup

processes and this allowed the implementers to focus more on the

client's needs.

. Worked with the Quality Survey team to communicate Best Quality Survey

practices to the team to increase overall and implementation survey

results. Consistently received Quality survey scores from 80 - 100.

. Helped create Client Service Peer Council for the Implementation and

Client Service teams to improve communication between the departments

and established Transition/Welcome calls.

. Patience, understanding, and communication with a Commuter benefits

client resulted in receiving a Stellar Award.

Palmer & Cay Consulting Group, (Contractual), Atlanta, GA

Enrollment Specialist 10/05 - 12/05

. Provided open enrollment benefit services by assisting eligible

employees and COBRA participants via the telephone.

. Updated benefit changes for Medical, Dental, Vision, Basic Life/AD&D,

Voluntary Life, Disability, and Flexible Spending Accounts. Mailed out

enrollment form and rate packages.

. Consulted clients on processes and procedures. Tracked and

communicated enrollment results to consultant.

. Communicated enrollment changes to the proper vendors: Blue Cross Blue

Shield, MetLife, Unum Provident, and VSP.

Hewitt Associates (Northern Trust Retirement Consulting), Atlanta, GA

Participant Service Representative

09/01 - 06/05

. Consulted plan participants about their retirement defined

contribution and defined benefit plans via the telephone.

. Assisted plan participants with qualified and non-qualified 401k,

profit sharing, supplemental and pension plans.

. Handled 70 to 80 calls per day.

. Supported Project Manager and Unit Manager with supervisor calls,

and coaching representatives on various plans and processes.

. Executed defined contribution enrollments, investment transfers, loans,

loan payoffs, rollovers, withdrawals, and

distributions. Prepared and mailed beneficiary letters and

distribution forms.

. Trained, coached, and assisted Benefit Payment Passport team with

executing check stop payment reissues, check

copies, and/or 1099R reprints for participants.

. Executed pension estimates and initiated pension commencement packages

for payout, rollover, and/or annuity payments.

. Supported technical service representatives with project management and

resolving research requests.

. Set up and enrolled participants in Self-Directed Accounts with Charles

Schwab.

. Submitted exception-mailing requests to The Northern Trust for

participant's checks to be delivered overnight.

. Provided qualified domestic relations order information to former

spouses.

. Assisted participant's with access to The Retirement Passport website.

ADP Total Source, Alpharetta, GA

Human Resources/Benefits Coordinator 08/99 -

10/00

. Implementation and data entry of benefits for new clients in Georgia,

Florida, and Illinois regions using the electronic benefit information

sheet system. Audited client applications at initial enrollment.

. Communicated with clients, client's employees, and insurance carrier

contacts to achieve resolution on benefit questions, problems, and/or

concerns.

. Liaison between Human Resource Generalist, Sales, Human Resources/Benefit

Representatives, Accounting department, and Payroll Representatives.

. Initiated benefits for up to 200 new clients, worked with customer base

of 600 clients/12,000 employees.

. Experienced in the following areas of employee benefits: Medical, Dental,

Vision, Survivor Protection, Flexible Spending Accounts, Long Term and

Short Term Disability.

. Communicated with the following vendors: Blue Cross Blue Shield, Aetna,

Prudential, Comp Dent, and Vision Care.

. Ran combined insurance participation reports to verify plan descriptions,

coverage codes, and start dates.

. Processed group benefits, meeting semi-monthly invoice deadlines for

billing and communicated the new client lists to Human Resource/Benefits

and Accounting Departments.

. Prepared late enrollments resulting in payroll and accounting

adjustments.

. Generated monthly benefit lists and reports for clients and client's

employees.

. Participated in client annual open enrollments.

COMPUTER SKILLS

Windows 95/98/00/NT/XP, Microsoft: Excel, Word, Outlook, and Power Point.

SAM, Flexdirect, Wired Commute, MBI, CASPro, Benedirect, HRB HRIS, WFN

HRIS, SAMS, Client Command Center, Cognos, FDR, RUMBA/Payroll Mainframe.

Project Management Applications: eStart, Main, Groove. Lotus Notes: Call

Referral Database, Work Manager, and QDRO Track. Siebel, Clarify,

Retirement Source System, Retirement Passport, Acrobat Reader 7.0, HRizon,

and EBIS.

EDUCATION

University of Georgia Bachelor of Science, Concentration: Business, 1994

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