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Customer Service Supervisor

Location:
Qatar
Posted:
June 29, 2014

Contact this candidate

Resume:

PAUL ENOY BABIDA

Doha, Qatar

Mobile Number (974-********

Email Address: acerzn@r.postjobfree.com

PROFILE

An ambitious and dedicated person in the field of hotel and restaurant services,

bartending and other office related jobs. Responsible for the efficient implementation and

ability to manage work according to guidelines.

FIELD OF EXPERTISE

Telephone Operator,Front Desk Officer,Waiter,Bartender, Room Attendant and Food and

Beverage Supervisor

OBJECTIVES

To work in a company that values excellence in service.

To apply my background, expertise and skills towards a position offering new challenges

and responsibilities.

CHARACTER

My great commitment is to produce a satisfying result in whatever tasks assigned to

me is my forte. Failure does not hinder me in reaching my goal. I am a dedicated person,

interested dealing with other people and always willing to learn new things. My leisure

time is spent so much in reading informative books, designing, dancing and hosting

shows. I am also a self –motivated, open minded person and willing to accept criticism

for self-development.

DESIRED POSITION

F&B Supervisor / Waiter

EMPLOYMENT BACKGROUND

QATAR YOGURT LLC.

YogenFruz-Doha Qatar

Training Incharge / Team Leader

JUNE, 24,2013 to present

P.O. Box 55740

Doha State of Qatar

Tel # +974-***-*****

CREPO (Crepes de France)

Food and Beverage Supervisor

April 01, 2010 to May 25, 2013

P.O. Box 154 Doha

State of Qatar

PIZZA HAND ITALY HOUSE

Service Crew/ Cashier

24 May 2009 – 1 May 2010

P.O. Box 17725 Doha

State of Qatar

FOOD AND BEVERAGE SUPERVISOR

Galillea Resort and Restaurant

Panglao Island Bohol Philippines

August 15,2008 to March 20,2009

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Responsible for ensuring that guests Food and Beverage expectations are being

exceed.

2. Responsible for assisting all other operations departments to fulfill their duties.

3. Work with various department heads and the assistant Food and Beverage

Supervisor.

4. Ensuring food orders are placed accurately and timely, working with the assistant

Food and Beverage Supervisor to ensure food orders are received accurately, and

that food storage areas are kept clean.

5. Working with various department heads to ensure a highly quality food

presentation; ensuring that ensuring liquor inventory is adequate and secure,

working with reservation to ensure the successful coordination of meal tours and

high quality product, suggesting the acquisition of equipment related to the F&B

department, maintaining the current equipment in inventory.

6. Ensuring that safe practices are being followed at the times and the Food Safety

Plan and Quality Standards are up to date and adhere to; meeting the Health

Authority Representative when require, ensuring a high standard of cleanliness of

food facilities, compiling and submitting monthly F&B inventory and wastage

reports to Accounting, assisting in the design of the menus, helping to determine

price, selection special meeting sales goals, controlling expenses including food

supply and labour costs.

HEAD WAITER

Galillea Resort and Restaurant

Panglao Island, Bohol, Philippines

May 15,2008 to August 15,2008

SPECIFIC DUTIES AND REPONSIBILITIES:

1. Team leader Supervising Commis Waiters and Assistant.

2. Supervision of cleanliness and equipment within the department meeting, greeting

of guests and dealing with complaints table planning and shifting schedules.

WAITER

Bohol Tropics Resort and Convention Center

Graham Avenue, Tagbilaran City, Bohol, Philippines

September 06, 2002 to May 09, 2008

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Looks after the necessary preparations before the starts of operation.

2. Studies the menu and familiarize himself with the outlets specialties as well as

out-of-stock items.

3. Ushers the guests to their desired table.

a.) Present menu to the guest upon sitting.

b.) Writes orders of guests on note pads. As necessary, repeats all orders

made by the guests to verify and clarify the food and beverage items

ordered.

c.) Offers suggestions to push house specialties and promote items that are

not so sealable.

d.) Fills cup with tea or fills glasses with water while waiting for the ordered

foods to be delivered.

e.) Fills out order slip and forwards to the kitchen immediately.

f.) Follow-up ordered items from the kitchen to ensure that delayed is

avoided.

g.) Assembles the orders in the tray and carefully serves the food.

4. Waits and observes guests for any additional services required.

5. Presents guests checks receive payment and remit the same to the cashier.

6. Pulls chairs immediately when guests are ready leaving.

7. Extends courtesy and friendly greetings upon leaving.

8. Performs other duties as assigned by the superior or management.

ON-THE JOB TRAINEE

WAITER, BARTENDER, HOUSE KEEPING, FRONT DESK OFFICER

TELEPHONE OPERATOR, SEA AND AIR REPRESENTATIVE

Alona Tropical Resort and Restaurant

Alona Compound, Tawala, Panglao, Bohol

October 2001 to March 2002

1. Assigned in the Dining Area to assist the needs of the guests.

2. Responsible in delivering excellent customer service through serving the

diners efficiently.

EDUCATION

ASSOCIATE IN HOTEL AND RESTAURANT TECHNOLOGY

Central Visayas State College of Agriculture Forestry and Technology (CVSCAFT)

Tagbilaran City Campus

C.P.G. Avenue, Tagbilaran City

Graduated, March 2002

SAN ROQUE NATIONAL HIGH SCHOOL

East Poblacion, Alburquerque, Bohol

Graduated, March 1999

LAYA ELEMENTARY SCHOOL

Laya, Baclayon, Bohol

Graduated, March 1995

CERTIFICATE OF COMPETENCY

CERTIFIED WAITER

Pursuant to the Certificate of Competency issued by the Technical Education and

Skills Development Authority (TESDA)

BASIC SAFETY TRAINING

University of Cebu

Maritime Education and Training Center

Alumnos, Mambaling, Cebu City Philippines

Personal Survival Techniques

Fire Prevention and Fire Fighting,

Elementary First Aid

Personal Safety and Social Responsibility

PERSONAL DATA

Date of Birth: March 02,1982

Place of Birth: Tagbilaran City

Age: 32 years old

Height: 5 feet and 6 inches

Weight: 82 kls.

Nationality: Filipino

Status: Single

Religion: Roman Catholic

Language/Dialects: English,Tagalog

Passport no: EB8033737

Date issue: 04 May 2013

Valid until: 15 Sept, 2018

Seaman Book: 1704381

Date of issue: 20 Aug. 2008

Valid Until: 19 Aug. 2013

INTEREST AND ACTIVITIES

Love to cook, go ballroom dancing, playing basketball and volleyball during spare time

CHARACTER REFERENCES

JOHN PAUL S. NISTAL

Department of Labor and Employment (DOLE)

Bohol Provincial Office

# 38 Calceta cor. Rizal St., Tagbilaran City, Bohol

Mobile Number: 0063-919-***-****

POLICARPO JUMAMIL

Food and Beverage Manager

Bohol Tropics Resort and Convention Center

Graham Avenue, Tagbilaran City, Bohol

Mobile Number: 0063-927-***-****

I hereby certify that the above information is true and correct according to the best of

my knowledge.

PAUL ENOY BABIDA

Applicant



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