Customer Service Administrative Assistant

Chamberlee Velazquez

*** *** ***** ********, ******** 40160

787-***-****

**********.*********@*****.***

Objective

Seeking a position as an Administrative Assistant in San Antonio, Texas.

Summary

Dedicated, results driven professional with over four years of federal government

experience and demonstrated expertise in Administrative Assistance, Manager Assistant

and Customer Service. Motivated with strong customer service and interpersonal skills.

Articulate bilingual communicator with a proven ability to plan and synchronize the

essential details of multiple projects in an efficient and resourceful manner. Excellent

ability to work under pressure in a fast-paced environment, establishes priorities, multi

task, and meets strict deadlines. Proven proficiency in developing innovative solutions to

problems and achieving results.

Key Qualifications

General Office Operation Human Resources Management

Training and Development Proficient in Microsoft

Personnel Management Proof Reading/Editing

Bi-lingual English/Spanish Word Processing Formatting

Records Management Ability to type 55 wpm

Background Check

Experience

2013-Present Sales Clerk Morale, Welfare and Recreation Fort Knox, KY

-Planned and executed administrative support duties for over 3,000 customers.

-Worked under pressure, multi-tasked, and met tight deadlines.

-Submitted comprehensive and timely reports to management.

2012-2013 Travel Clerk Morale, Welfare and Recreation Fort Hood, TX

-Poses strong knowledge in Excel, Word, PowerPoint and Access.

-Conducted training/coaching two new employees.

-Assisted management with daily business operations.

-Generated monthly sales report and annual income report.

2011-2011 Bilingual Collections Representative GC Services Copperas Cove, TX

-Provided over one hundred direct customer follow-ups.

-Scheduled team meetings utilizing Microsoft Outlook calendar tool.

2009-2010 Recreational Aid Morale, Welfare and Recreation Fort Monroe, VA

-Worked as part of a team under the general direction of the recreation manager to

organize, supervise and lead.

-Assisted in the promotion and development of programs offered through the center.

-Met and greeted customers and provided information concerning facility and scheduled

sports program and events.

Education

-Ashford University 114 Semester Hours Bachelor Of Arts with concentration in Human

Resources Management, Clinton, Iowa

-New Horizon Medical Assistant 540 hours Newport News, Virginia.

-Phoebus High School Hampton, Virginia

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