Customer Service Project Manager

Fiona

Ahrendts

**** *

Watermill

Circle, Boynton

Beach, FL

33437

561-***-****

Fafa492@gmail.

com

More than 7 years’ successful experience in customer service, Client relations and

Profile

support with recognized strengths in account maintenance, problem-solving,

trouble-shooting, sales staff support, planning/implementing proactive

procedures systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both Microsoft and Mac systems Quick

Books

Certified Level 3 in Microsoft Excel, Word, Outlook, PowerPoint

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Conduct audits and variance analyses

Call center account onboarding

Sales and marketing project management

Increased department productivity by 10% with budget

Synopsis of

Maintained 26 key accounts ($480K/year),

Achievements 100% Client/account retention

Proactive planning led to notable increase in morale in all departments.

Created Client satisfaction survey, drastically reducing potential problems.

Organized most beneficial Charitable events in district by 7%

Call 4 Health 2011 - Present

Employment

Client Relations Specialist

Work with two separate Health center affiliated covering 26 health centers (new

Jersey and Florida)

Create call center scripting and increased appointment conversion rate by 5%

Composed sensitivity training, account retooling and customer service training for

all new employees

Maintain quality control/satisfaction records, constantly seeking new ways to

improve customer service.

Supervise 25-50 employees scheduling, and annual performance

Set forth as well as maintained weekly service level goals for both employees and

department

Project Manager for in house upselling techniques and Client/account retention

goals

Muscular Dystrophy association Tallahassee and Boynton Beach FL 2007- 2010

VRC/Receptionist/ Even coordinator assistant

Arranged bi-monthly charitable events for children suffering from MDA

Sought vendors and donators to enhance events

Recruited local community and business leaders to attend charity events hosted by

MDA events

Managed all recruitment staff establishing goals for all recruiters

Exceeded district goals by 7%

References Furnished Upon Request

Contact this candidate