Michael Anderson

**** **** *** **.

Norfolk, VA *3518

678-***-****

acerqw@r.postjobfree.com

Career Summary

Ten years of progressive IT Project Management experience spanning several industries including financial services,

automotive and retail services. Primarily manage DMS/ERP software installs as well as infrastructure installs. Currently

working at a director level position. Responsible for the implementation department at a large software/web marketing

firm. Actively searching for a project management or director level position in the IT/Software Industry.

Experience

Dominion Enterprises: Norfolk, VA 10/2013–Present

Director of Implementation

Manage a team of 10 Project Managers, 10 Installers and 10 Trainers. Tasked with the successful install of DMS/ERP,

CRM Operational Software Packages including setup, customization, client training and client utilization throughout the

US and Canada. Internal responsibilities included on-boarding new hires, training new hires, strategic planning, budgeting

and cost accounting.

• Responsible for the entire Implementation Department and overall outcome of all new client operations DMS/ERP

Installs

• Managed onshore and off shore development teams in Virginia, California, Russia, Thailand and India.

• Managed a team of web marketing specialists and developers who designed, developed and installed e-marketing

and e-commerce and CRM solutions.

• On-boarded an implementation team of 10 PM’s, 10 Installers and 10 trainers.

• Created implementation and training process for all new installs.

• Designed and implemented internal and external training plans for new hires and new clients.

• Created DX1 Product Implementation Playbook.

• Oversaw 20 new client installs each month.

• Created client satisfaction surveys and matrix to measure success or failure of installs and staff involved with each

install.

• Helped design internal tools to create project record and collateral including a project management

application.

• Forecast weekly monthly and quarterly installs and revenue.

• Determined cost accounting model and cost per install for the implementation department.

• Lead, train and mentor all new and current employees in the implementation department.

• Involved in the overall organizational strategic planning process for product and implementation.

ADP Dealer Services: Augusta, GA 8/2010-10/20103

Implementation Project Manager, PM Team Lead

PMC Team Lead: Directly involved in all hiring decisions, division/region financials, strategic planning and project workload

assignments. Manage DMS/ERP, CRM software and infrastructure installs.

Gather requirements from clients, scope projects, formulate project plan and presented plan to client for approval. Work as the

Lead Project Manager: mentor Project Managers, Assign Projects, Train New Hires, Develop Process Matrix, Primary

Escalation Point for PM’s, Report directly to Senior Director, Implementations.

• Tasked with managing hardware and software upgrades and add-ons for car and truck dealerships across the United

States and Canada.

• Managed onshore and off shore development teams in Thailand and India.

• Worked with web designers and installers to develop custom marketing sites and applications

• Managed installs for payroll and benefit packages that were specifically designed for mid size businesses including

ADP SBS products.

• Manage issue resolution and follow-ups for all projects

• Monitor client satisfaction and ensure project milestones are met, and handle escalations as needed.

• Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project

concepts, and schedules to ensure proper management of client expectations.

• Delegate tasks and responsibilities to project team members.

• Foster team work and ownership of team tasks and manage internal interpersonal issues.

• Manage the ongoing quality of service provided and identify and apply improvements for implementations and

methodology.

• Manage relationships between ADP Clients and internal units throughout ADP DS.

• Responsible for scheduling and project resource management.

• Train and provide leadership for new hires and junior level Project Managers.

• Appointed Project Lead for the Ford ACE/ADP Initiative.

The Revolution Insurance and Financial Services FMO LLC: Los Angeles, CA 6/2009-2/2010

Product Manager (Contract Employee)

Manage million dollar producers and implemented organizational and operational process changes

CLP Inc.: Atlanta, GA 10/2007 – 3/2009

Project Manager

• Responsible for priority scheduling, pay schedules and overall project budget.

• Responsible for quality control, inspections and QC reports for project and all incoming materials.

• Developed relationships with external vendors to control materials cost.

• Responsible for subcontractor relationships and managing overall subcontractor performance based on time,

budget and quality of work.

• Worked with estimators and superintendents to develop accurate “T&M” estimates based on project goals/plans

and requirements.

• Used TempNet, Excel, MS Project, Primavera and MS Office to track and manage project

• Obtained Department of Homeland Security and FAA Security Clearances. OSHA 10 Certified.

The Matlen Silver Group: Atlanta, GA 2/2006-10/2007

Project Manager

Gathered requirements form clients, scope projects, formulate project plans and present plans to client.

• Tasked with keeping project on schedule and on budget by keeping contract developers accountable for daily, weekly

and quarterly work assignments. Managed onshore and off shore development teams in The US and India.

• Responsible for quality control issues with the primary focus and goals based on overall quality of work

performed.

• Consulted with upper level management in Fortune 1000 companies to identify enterprise wide goals needs and

problems within the current IT infrastructure.

Tech USA: Atlanta, GA 12/2005 – 2/2006

Project Manger

Contract Employee

• Gathered requirements form clients, scope projects, formulate project plans and present plans to client. Managed

onshore and off shore development teams in The US and India.

• Tasked with finding new business opportunities and establishing new client relationships with medium to large IT

companies, users in the Southeastern United States.

Isymetry: Atlanta, GA 12/2004-12/2005

Technical Recruiter, Team Lead for Infrastructure team of recruiters.

• Specialized in the technical placement of individuals and teams in both contract and permanent information

technology positions.

GamePlan Retirement Benefit, Insurance and Financial Services: Woodstock, GA 2/2003-10/2004

Director of Allianz and ING Advanced Sales

• Managed 200 producing ING Sales Agents and 400 non-producing Allianz Sales Agents. Produced over $.5

million in Allianz premium and $1 million in ING premium weekly.

Augusta Stallions Arena Football Team: Augusta, GA 2/2002-1/2003

Professional Football Player

• Played Linebacker and Fullback

Education

Bachelor of Science

• Georgia Southern University School of Business Statesboro, GA

• Major: Sport Management/Business, Minor: Marketing

Extracurricular Affiliations

• Member of the Alpha Tau Omega National Fraternity Chapter Officer

• Georgia Southern Football Team 1996-2000

• Interfaith Hospitality Network Volunteer

• Boy Scouts of America: Eagle Scout

Contact this candidate